Sofitel Galaxy Nanjing (Nanjing, China) - Hotel Reviews

Also Known As:: Sofitel Galaxy Nanjing Hotel; Sofitel Galaxy Nanjing Hotel Nanjing; Accor Galaxy Nanjing; Sofitel Nanjing; Nanjing Sofitel

Address: No.9 Shanxi Road, Gulou District, Nanjing 210009, China

Phone Number:

Region: China > Jiangsu > Nanjing

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #33 of 1,271 hotels in Nanjing

Price Range: €

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Sofitel Galaxy Nanjing is a 48-story tower, located in the heart of the business and entertainment district. The hotel features 278 rooms, 3 restaurants, 2 bars, a fitness center, luxurious spa and heated indoor swimming pool. Two of the region's major attractions, the Ming Tombs and famous Confucius Temple, are located less than 10 kilometers from the hotel. ... more less

Reservation Options:: TripAdvisor is proud to partner with ACCOR, Hotels.com, Expedia, Ctrip DaoDao, Elong, Travelocity, Booking.com and Venere so you can book your Sofitel Galaxy Nanjing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

yung26

London

Contributor

14 reviews

13 hotel reviews

Reviews in 13 cities

8 helpful votes

“Lovely hotel”

Reviewed 7 May 2013

I stayed here for one night during a business trip in April. On arrival the concierge was very helpful as our taxi driver did not speak English (and my Chinese is terrible). The check in was quick and easy and we were very pleased to be upgraded to suites. We were also informed that all the restaurants were currently closed... More

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Dear Yang26, We very much appreciate your comments regarding your stay at the Sofitel Galaxy Nanjing. It is always a pleasure to receive positive feedback. We were delighted to know that our staff and service helped make you satisfied. It is our goal to consistently provide superior service and accommodations to each of our guest. We all look forward to... More

Tardis2005

Shanghai

Reviewer

5 reviews

5 hotel reviews

Reviews in 4 cities

3 helpful votes

“A 5-star hotel in downtown”

Reviewed 5 May 2013

It is a really nice 5-star hotel located in downtown Nanjing. But if you prefer to stay in a tranquil environment, probably the other Sofitel located nearby a golf course (also in Nanjing) is a better choice. As it is normal in a nice hotel in downtown, please ask for a "quiet" room for better sleep quality.

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Review collected in partnership with Accorhotels.com

Dear Tardis2005 Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

CatSkunk

Beijing, China

Senior Contributor

29 reviews

29 hotel reviews

Reviews in 19 cities

12 helpful votes

“Not bad”

Reviewed 3 May 2013

The overall environment and hardware is basically 5-star, but the staff were serious and scripted, and I didn't feel very warm from the talk with them. The swimming pool is very beautiful. And breakfast is also OK. The hotel is out of the walking distance from the metro station, but close to the shopping street.

Dear CatSkunk, We very much appreciate your comments regarding your stay at the Sofitel Galaxy Nanjing. It is always a pleasure to receive positive feedback. I am sorry our staffs attitude did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More

Ming H

2 reviews

Reviews in 2 cities

1 helpful vote

“Experience under construction”

Reviewed 30 April 2013

Overall good location (close to centre), though accessibility can be tricky depending on daily traffic. Check-in took quite some time due to over-administrative staff at check-in counter. Guest rooms not quite up to the promise of recently well re-designed Pullman-style lobby, but comfortable beds and good sound protection provided a good night's sleep. Restaurant floor is currently under construction -... More

Dear Ming H, Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

PARISFRIEND

Paris, France

30 reviews

23 hotel reviews

Reviews in 22 cities

“very poor quality”

Reviewed 22 April 2013

for one night : , i had to experience a deffectuous air conditioned.... carpet in the room is out of age with stains and smelly.... enormous bathroom yes this is the only part cool. slow checking in.... thay dont understand well english. very disapointed

Dear Mr. Parisfriend, Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Naresh D

Hyderabad

Top Contributor

73 reviews

50 hotel reviews

Reviews in 26 cities

23 helpful votes

“Could Have been better”

Reviewed 8 April 2013

Stayed here for couple of nights with a Colleague of mine.. Our first trip to Nanjing.. The room is not expansive but the Bathroom is!! Exterior and interior looks bit dated.. Breakfast is served in a make shift place on 8th floor, where usually Banquets happen as the main restaurant seems to be undergoing renovation.. Plenty of variety of food... More

Dear Naresh D Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yes, now our hotel is under the renovation, but we will try our best to service every guest and let them... More

Steve1237

Shanghai, China

16 reviews

4 hotel reviews

Reviews in 14 cities

5 helpful votes

“Warning - Hotel is under reconstruction”

Reviewed 6 April 2013 via mobile

We booked for a weekend break to relax however..... All restaurants closed due to building works Temporary breakfast area has workers on floor above drilling in ceiling during service Spa closed due to building works Air conditioning not working in rooms Tried ordering a bottle of wine from room service menu - first 2 choices not available Be warned this... More

Dear Steve1237 Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About your mentioned renovation problem, yes, we did it.but we are sure that after that, we will give you different experience. So... More

Philip Chua C

Singapore, Singapore

4 reviews

Reviews in 3 cities

“Some disappointment”

Reviewed 2 April 2013

To date, the Quality Manager failed to respond or have the GM respond compels me to write instead. We booked 4 rooms for 4 couples at Sofitel Galaxy Nanjing for 27–30 Nov 2012 (12 room nights) On checking in we made a request for room change to suites. Three (3) couples viewed the suite and immediately rejected it as there... More

Dear Philip Chua C Thank you for taking the time to tell us about your experience at the Sofitel Galaxy Nanjing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your comments, we already have replaied to you on Feb. 2013.At Sofitel, we strive to provide a superior service... More

Honkie_HK

Hong Kong

41 reviews

38 hotel reviews

Reviews in 32 cities

31 helpful votes

“Check-in Glitches but everything fine after changing rooms”

Reviewed 25 March 2013

The location of the hotel is convenient, with plenty of eateries and walking streets nearby. The building is shared with some offices and it looks like decent and high glass. The hotel itself is on upper floors and enjoys good view of the city. The problem I experienced is that the room was either had some cigarette smell (I booked... More

Dear Honkie_HK Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

A TripAdvisor Member

“Great hotel and great service”

Reviewed 11 March 2013

too bad Hotel wifi not yet ready. but generally good for business and leisure. Service of hotel staff is excellent. Restaurant is under rennovation, but breakfast area was well managed. great experience.

Dear Guest Thank you for recent comments on your stay with us. In fact, we begun to update our facilities,such as set up wifi in every room, service and breakfast are two very important elements for most guests so it is very satisfying to read your positive thoughts on these two. We look forward to seeing you back Best Regards... More

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Sofitel Galaxy Nanjing Hotel Reviews, Nanjing

Sofitel Galaxy Nanjing

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