From the start when making the reservation, the notice that "construction is under way" should have been the bad omen that should have had me choose another hotel for my stay in Hong Kong but since it was one of my preferred properties I continued with the reservation. I have hundreds of thousands of "Gold Passport Hyatt points" and wanted... More

Our flight was delayed by a day, so the airline arranged to put us up at the Grand Hyatt. Rooms are huge for Hong Kong standard, and it has all the amenities of a five-star hotel. The hotel is showing its age though, and is in need of a major refurbishment. Due to our short stay, we didn't get to... More

We spent several wonderful days here and the stand out was the concierge on level 30 - a "Brit " known as Jake - probably one of the most brilliant concierges I have ever encountered - he is a true credit to excellence!!!! Amazingly kind and considerate staff and food and rooms of a very high standard

The Grand Hyatt Hong Kong was great. The room was fantastic and had wonderful views. The dining experience at One Harbour Road was also superb, offering great food and great views. It's a great place to stay when you're in Hong Kong, especially if redeeming Free Nights from Hyatt.

I first stayed in the Grand Hyatt 20 years ago and returned many times over the following 12 years. Having not been in Hong Kong for 8 years I returned with a little trepidation, wondering whether it would still be as good. I needn't have worried. The service, condition and food remain of the highest standard. The breakfast may be... More

There was a huge cockroach crawling on my bed in a very tiny and tired looking room.Roach was removed and I was moved to another room,needless to say I couldnt sleep at all!I was sent a tiny bottle of macaroons by way of an apology-not helping the roach problem.On the plus side the hotel car/driver managed to get me to... More

This hotel has good service, nice view of the sea, located right beside the Hong Kong Fair, so if you are going to attend it there is no better place to stay! The rooms are nice but a little bit smaller than what I like, the price is not that hight compared to the prices theynusually charge you to a... More

I love the Grand Hyatt in Hong Kong. Yes it's rather expensive but I am always made to feel welcome there. This time, on check in, we were greeted like long friends and it helped get our holiday off to a great start. I always stay on the club floor as it is really a home away from home. We... More

Though pricy, but this is a very convenient hotel for attending activities in the HKCEC. The view is magnificent although the weather was not good during our stay. The breakfast is perfect and full of selections, although they hardly changed their course during our 3 nights stay in the hotel. There was noise during day time as the hotel is... More