This is the letter I sent to them and never heard back......they cleary lack customer service. My husband and I stayed at the Conrad on Jan 15-18 along with another couple, who also happen to be Hilton Honors members. I have to say that I was unimpressed with the service that we received during our stay with you.. The hotel... More

i stayed at Conrad Hong Kong on the last night of my trip in Hong Kong. I took the train from Mong Kok. Just follow the hotel sign once you get off at Admiralty station. The hotel sign is spotted very easily. Onced checked in, a lady brought a set of welcome tea to the room. Very refreshing, especially after... More

Stayed on the 61st floor, great room, good view of Victoria Peak, lounge staff is phenomenal, very attentive to every detail. Highly recommended More

Yes the service is great and the quality is overwhelming but it is very pricey and has a stuffy atmosphere. However, if you're a Diamond Member, go! The amenities are amazing and they treat you like royalty. It is also conveniently located/attached to a mall and MTR station. More

In the beginning, I was somewhat dissapointed about the hotel, as it was located quite distant from Kowloon. But later, we found out that it is walking distant to HK park, and there was a subway station just under the hotel . The hotel itself was very clean, and had wonderful harbor view (thought partly block by the building in... More

It was freezing night and hot water is not hot enough for shower. Asked for a newspaper and got no stock. Breakfast even worse. Only 1 chef is smiling and all the rest of staff in breakfast who are not up to 5-star hotel service. I think it is time for the Management to think about what happen there. I... More

This hotel, part of the Hilton Group, rises some 61 stories, and the view from the executive floors and lounge is awesome. That linked with superb and immediate service from the staff on their executive lounge makes this hotel a must for the seasoned traveller. Especially important is that the Hotel is above the MTR which makes traveling a breeze.... More

I recently stayed at this hotel over Chinese New Year. My wife was over on business and I decided to join her for a few days from Singapore. I have stayed in a number of Conrad hotels over the past few years and they are always impressive. This visist did nothing to change my opinion that the Conrad chain offers... More

This is my first stay at the Conrad Hong Kong and I hope not the last. The rooms, the service, the location, the lounge and my dinner at Nicholini's were all excellent. The beds were so comfortable. The room is big, the view was breathtaking and the service was as good as the Peninsula...in fact, the experience was better all... More