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Regal Riverside Hotel

4.0 of 5
34-36 Tai Chung Kiu Road | Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
Ranked #130 of 507 hotels in Hong Kong
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508 reviews from our community

Traveller rating
    92
    242
    111
    45
    18
See reviews for
Families
102
 
Couples
79
 
Solo
44
 
Business
70
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 18 May 2013 NEW

We had been to Hong Kong on vacation this April through India's leading tour operator Kesari. There always is an apprehension as to how the hotel will be..but at Regal Riverside we expected the unexpected. Beautiful hotel, comfortable room, free wifi, scenic view with a river flowing alongside and offcourse the wholesome breakfast. The staff was friendly and nice. This... More

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California, USA
Top Contributor
236 reviews 236 reviews
62 hotel reviews
Reviews in 68 cities Reviews in 68 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 11 May 2013

Hong Kong is very overpriced when it comes to hotels. The taxi t o the hotel is around 300 HK$ including toll road fees and surcharge for luggage, But when you arrive you have a lovely hotel at the river. Traffic is not bad and during the night the city sleeps. Due to jet lag we where up around 5... More

Was this review helpful? Yes 1
See 2 more reviews by MeuterMedia for Hong Kong
Peter C, General Manager at Regal Riverside Hotel, responded to this review
13 May 2013

Dear MeuterMedia: Thank you very much for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are very pleased to learn that you had a pleasant stay with us and enjoyed the convenient location of our hotel. Our guests can enjoy the green environment surrounding our hotel and we are just not more than 30-minute... More

Manila, Philippines
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 9 May 2013

We booked our HK vacation through a travel agency (package tour) so we didn't know what to expect of the hotel. And we were delighted!! The highlights: location is good as nearby were a pharmacy, convenience store and many restaurants. We tried one of the restaurants and the food was excellent but the price was really reasonable. The downside was... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review
13 May 2013

Dear funinny: Thank you very much for choosing Regal Riverside Hotel and posting your valuable comments on Trip Advisor. We are pleased to learn that you enjoyed the convenient location of our hotel and had a pleasant stay with us. Your positive comments has given us a tremendous push, especially from an experience traveler like yourself, making us aware that... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 May 2013

Large room, lots of space. It is a good value compare to other hotel in HK. It is await from the main hub, but can easily walk to the Shartin train station (Big shopping mall as well) and take MTR to Central and TST etc where all the actions are. My son said the swimming pool is great. I don't... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review
13 May 2013

Dear sam s: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong and sharing you constructive comments on Trip Advisor. We are pleased to know that you were happy with our room size and your son loved our swimming pool. Please accept our sincere apologies for the service attitude at Front Desk... More

Hyderabad
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 May 2013

I am happy to share my experience of staying in this hotel.As often mentioned in reviews check in and check out process looks slow. I enjoyed my stay for two nights and extended it by one more night.I was helped by the executive in 15th floor.I stayed in one of the top floors and it was a delight to watch... More

Was this review helpful? Yes 2
Peter C, General Manager at Regal Riverside Hotel, responded to this review
13 May 2013

Dear Indiantourist2011: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and enjoyed the convenience of our shuttle service. Your compliment on our services is greatly appreciated. Positive comments such as yours are certainly a driving force for continuous... More

Surrey, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 27 April 2013

Generous with the 4 stars, would be a 3.5 if I could award half stars. I had a large room on the 13th floor overlooking the river. The room was clean and well appointed with efficient air con. Didn't see any other guests on the 13th floor, so it was pretty quiet, though I did hear from other guests that... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review
2 May 2013

Dear Swiss-skier: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that you liked the room assignment and enjoyed the convenience of our location. There are eight restaurants and two bars in our hotel providing great dining varieties to our guests and most of the feedbacks are... More

melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 26 April 2013

I stayed in room 1368 and I had fleas in my bed, yes FLEAS. I am not the only as one of my colleagues had fleas in his room too. I also picked up tinea from the bathroom. There was toe nail clippings on the carpet, so it had not been cleaned and there was pubic hair in my bathroom.... More

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See 2 more reviews by brucesm for Hong Kong
Peter C, General Manager at Regal Riverside Hotel, responded to this review
2 May 2013

Dear brucesm: Thank you for your comment regarding to your stay at Regal Riverside Hotel, I am sorry to hear that you felt so deeply disappointed with our hotel. Your comment acted as the driving force to help us to do better, I often see a hotel similar to running a jumbo airliner, we certainly try our very best to... More

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3 of 5 stars Reviewed 24 April 2013 via mobile

Hotel was booked by brother who lives in Tai Po Market so a few stops from Sha Tim. Taxi is £2 from hotel to MTR. Arrived on an evening and stayed on fifteenth floor carpets soaking wet and smelt. Room was clean and although small was fine for our needs. Felt hotel lobby too small for hotel and some of... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review
26 April 2013

Dear robemm: Thank you for staying at Regal Riverside Hotel during your recent visit to Hong Kong and sharing your valuable comments on Trip Advisor. We are delighted to learn that you have enjoyed the convenient of our location, and the room assignment was to your expectations. Your comment on our staff’s English level is duly noted, we will step... More

Colombo
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 April 2013

We spent one week in the hotel and we enjoyed our stay. The room was clean, spacious and all items that you expect in a good hotel room were there. Although, the hotel is not within walking distance of a MTR (Railway) station, the Shatin MTR was not too far away and there were enough buses that you could catch... More

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review
26 April 2013

Dear Nimal D: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and our room furnishing met with your expectations. We are also pleased to know that you enjoyed the convenient location of our hotel and in fact, we... More

uk
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 April 2013 via mobile

We arrived on 5 April for 11 nights booked via last minute. Com After a 12 hour journey and arriving at 3:15 (room should be ready 2pm) we was told that they were busy and we had to wait till 6pm!! The receptionist although was polite, said it as though it was part of the norm!! Of course I was... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review
22 April 2013

Dear simona88: Thank you for staying at Regal Riverside Hotel during your recent visit to Hong Kong and sharing your constructive comments on Trip Advisor. We regret that your room was not ready upon the time of checking in due to full house situation from the night before in the hotel. We fully appreciate the frustrations especially travelling with young... More

 
 
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Additional Information about Regal Riverside Hotel

Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Address: 34-36 Tai Chung Kiu Road | Sha Tin, New Territories, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotels in Hong Kong
#81 Luxury Hotels in Hong Kong
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The hotel is located in greater Shatin, a suburb in the New Territories that boasts many parks and forested hills and benefits from cooler and cleaner air than downtown Hong Kong. Regal Riverside Hotel lies on the right side of Shing Mun River, an inlet of Tolo Harbor in the South China Sea, lined with mature trees and blossoming exotic vegetation.Greater Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous horse racing arena, just to name a few. Another highlight is the cluster of mega malls with an immense variety of brand boutiques as well as a myriad of individually operated shops, dining and entertainment places.The 1,138-room hotel operates routine shuttle services to the main MTR station within New Town Plaza. It takes some twenty-five minutes from that MTR station to reach either Central or Tsim Sha Tsui East, or Shenzen in the Mainland.Numerous favorably priced bus and mini bus operators stop right in front of the hotel. They go straight to Nathan Road, Central, Macau Ferry Terminal, Hong Kong Disney Land, Hong Kong International Airport, Ngong Pin 360, Ocean Park, Science Park, Chinese University of Hong Kong and many other places of interest. ... more   less 
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