PrideInn Hotel and Conferencing Sairock (Mombasa, Kenya) - Hotel Reviews

Address: New Mombasa-Malindi Rd, Mombasa 80100, Kenya (Formerly Sai Rock Hotel)

Region: Kenya > Coast Province > Mombasa

Amenities:

Beach Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool

Hotel Style:

Ranked #36 of 41 hotels in Mombasa

Price Range: €

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: PRIDEINN Sairock beach Hotel and Spa is located in a beautiful setting of architectural masterpiece with most breathtaking view of the Indian Ocean. All its 81 rooms have telephones, fans, air-conditioners, refrigerators and spacious bathrooms with generous counter tops and showers. The hotel also offers Indian, Chinese and Continental at the Royal Kitchen Restaurant. ... more less

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jd135z

London

Senior Contributor

35 reviews

8 hotel reviews

Reviews in 15 cities

7 helpful votes

“Bad experience”

Reviewed 30 April 2013

I stayed at this hotel in December 2012 and was a victim of theft from my room. Several rooms in the same hotel block were broken into and valuables stolen, all in the same hour. The thefts were from the furthest room block from the sea and the least overlooked by reception and other guests. I feel sad writing this... More

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D V

San Francisco, California

1 review

3 helpful votes

“BEWARE : UNSECURE PLACE (PLEASE READ)”

Reviewed 16 January 2013

I was at SaiRock Hotel last month (December 2012). My stay was extremely horrible, very costly and totally unsecure. I had theft in my “LOCKED HOTEL ROOM” at SAIROCK. Stuff worth $3000 USD was stolen from my hotel room (2 laptops/SLR cameras/ cell phones). Upon calling the local police at Sairock the hotel management was asked to review the CCTV... More

Was this review helpful? Yes 3

Prideinn Hotel & Conferencing works hard and strives to provide the best quality of service. We have put up safety measures to ensure that our clients feel safe and enjoy their stay at our hotel. Prideinn Hotel has invested heavily in security as of 2013. We have upgraded our 24 hour CCTV surveillance cameras, they now monitor our premises from... More

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godofrock

Amsterdam, The Netherlands

Contributor

12 reviews

9 hotel reviews

Reviews in 9 cities

“OverPriced but on the beach and kind of Ok”

Reviewed 11 January 2013

Hi, We moved to this hotel after a goof up from their other property in Mombasa called Pride Inn Mombasa. This hotel/apartment is very big and spacious. Enough space for kids to play in garden, or in a little amusement park. There is also a small bird sanctuary and a few peacocks and crowned crane is a big attraction. Our... More

Was this review helpful? Yes 1

Dear Godofroc, Many thanks for this insightful review. We have taken both the positive and negative reviews, and Prideinn Hotel Management will ensure that the reviews be taken very seriously and improvements will be made where necessary. We have once again improved our service because of your review we wish to thank you and welcome you to our hotel next... More

netflyer3000

Frankfurt

2 reviews

“WARNING: Sai Rock Hotel Bamburi Beach”

Reviewed 8 September 2012

WARNING: Sai Rock Hotel Bamburi Beach Hi there, I have just spent 5 nights at Sai Rock Hotel. Here are my experiences: In some internet forums it was described for about 3000 KSH a night you get a room including breakfast. I am very experienced in Kenya. I have been in Nairobi many times, also Nanyuki, Meru, Maua, Eldoret, Kisumu,... More

Prideinn Hotels and conferencing has from time to time had various ways of promoting the hotels. Just like any other promotions undertaken by any organization there are usually terms and conditions applied. In this case the Ksh.3000 promotion carried out for Prideinn Sairock usually applied under the following conditions. 1. During low season 2. The rate is per person sharing... More

k91181-1

Kampala, Uganda

17 reviews

Reviews in 8 cities

27 helpful votes

“Needs work but the staff try hard !”

Reviewed 15 June 2012 via mobile

Sai Rock is a conundrum, they have a great beach, happy hard working staff and yet the management lets them down my providing poorly equipped rooms and facilities The room is basic nothing to wrong with that, but it's so blah ! TV has 8 channels bed is ok, view great from a seafront room, but be prepared for loud... More

Was this review helpful? Yes 4

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Prideinn Hotel Management has taken very keen interest in improving service delivery to our guests. The hotel has undertaken massive investments in improving the outlook of the hotel. Each hotel room has access to fast and reliable internet connection. Management has set up to improve in all the aspects mentioned in this review and we wish to welcome the reviewer... More

Sweetlove200

5 helpful votes

“V good”

Reviewed 13 April 2012 via mobile

We had a lovely stay service was excellent food was wonderful would love to return back

Was this review helpful? Yes 5

We thank you for the positive reviews we wish to host you once again. We have also made significant improvements since you visited our hotel. We wish to host you once again. More

mzeederrik

“A WONDERFUL PLACE TO BE”

Reviewed 24 March 2012 via mobile

I booked for a four nights stay with my wife.From the front desk to our room,we were met with cheerful and smiling staff.We enjoyed our dinner and the night entertainment.Generally the staff were great and we really enjoyed our stay.This is our third visit to Sairock.

MzeeDerick, Its always a pleasure having our clients come back and experience the best level of service over and over again. We assure you that we strive to ensure that all our guests are satisfied.Thank you for the positive reviews More

isolatedgecko

Reviews in 2 cities

“service staff very friendly and willing to help”

Reviewed 10 March 2012 via mobile

am not sure if the new management are trained hoteliers.all this is reflected in the staffs-either demotivated or underpaid.A dont care attitude from the reception desk to shouting and rude Asian(am told he is the head chef of the hotel-sic) he had the guts of even pulling out a swimming client who he claimed did not pay for swimming !The... More

Wayne H

Johannesburg

2 helpful votes

“Hideous hideous hideous…….”

Reviewed 5 March 2012

Hideous hideous hideous……. Booked through a travel agent and stayed at the apartments. Luckily I lived in Kenya for 7 years so my expatiations and standards prepared me. Great location, but the rooms, sheets, towels etc are old and dirty. Had an incident with the reception who were just plan rude and its sad when the security guards seem to... More

Was this review helpful? Yes 2

We wish to thank you for the honest and very open remarks. Prideinn Hotels and Management took this comments very seriously and we assure you that our current standards are far much better than what you experienced. Prideinn Hotel has improved in all aspects and we now ensure that clients who complained should come back to the hotel and get... More

M-for-mbevi

Senior Reviewer

6 reviews

3 hotel reviews

Reviews in 4 cities

20 helpful votes

“Sai Rock: Pride Inn without the pride”

Reviewed 30 December 2011 via mobile

I will be frank and fair. I have to declare that I have stayed at Sai Rock in the past when it was managed by the owner and loved it. But it seems with the new Pride Inn management all has gone down the drain. Its like pride inn without pride. From outright staff who seem either incompetent or thoroughly... More

Prideinn Sairock beach hotel just like any organization faced challenges in the beginning especially in 2011 but we are glad to tell all out clients that Prideinn Sairock Beach hotel and Spa as of 2012 has undertaken the following measures which have ensured that clients enjoy the warm sandy beaches of Mombasa at very attractive rates. Prideinn Hotel Management has... More

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PrideInn Hotel and Conferencing Sairock Reviews, Mombasa

PrideInn Hotel and Conferencing Sairock

22 reviews from our community

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