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Hilton Nairobi

4.0 of 5
Mama Ngina St, Nairobi 00100, Kenya
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Ranked #24 of 68 hotels in Nairobi
3.5 of 5 stars 204 Reviews
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204 reviews from our community

    Trip type
Traveller rating
    33
    63
    61
    31
    16
Date Rating
Vagabond514
Montreal
1 review
4 of 5 stars Reviewed 5 February 2012 NEW

Professional staff. They were always helpful and attentive. I got a room on th executive floor, it was super clean and spacious. This is not a new trendy place, but it has lots of charm and it is very well located in the heart of the city centre. More

Was this review helpful? Yes
Heidi KleineMoeller, General Manager at Hilton Nairobi, responded to this review
6 February 2012

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

strewelpeter
ireland
Senior Contributor
33 reviews
11 helpful votes
1 of 5 stars Reviewed 1 February 2012

Had the misfortune to be back in this dump again recently. Expect a comment from the manager talking about the refurbishment master plan that is going to be Enacted soon. Sigh! yea sure, we've been hearing that lie for ten years now. OK the good stuff: They do security fairly well and that is wholly necessary. The staff are nice... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
6 February 2012

Thank you very much for taking the time to write to us via the Trip advisor medium. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More

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Lynsey K
Perth WA
Reviewer
4 reviews
4 of 5 stars Reviewed 31 January 2012

I stayed at the Hilton for 4 nights. The reception area is very grand and impressive as is the dining area, giving a great first impression. Staff were friendly and attentive. The security was tight and my bag was searched on each occasion I entered the hotel, which was reassuring. The bedroom didn't meet my expectation, although clean, tidy and... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
3 February 2012

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More

AbuDhabiAndy
Abu Dhabi
Reviewer
5 reviews
5 helpful votes
3 of 5 stars Reviewed 28 January 2012

I was little bit surprised since my expectations were maybe too high. Probably if you lower your expectations from ''real'' Hilton standards, you may be just satisfied. Location is also not the best one from security point of view and if you do not have local friend or tour guide accompanying you, do not even try going out of the... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
30 January 2012

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment regarding security and are very sorry that the atmosphere in the vicinity of the hotel... More

R0am_it
New Delhi, India
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed 24 January 2012

Stayed at the hilton because could not find an accommodation with the Intercontinental.. and well even though the location is in the city with a few eating places right outside the hotel and the lobby looks great, found the rooms to be old and in need of refurbishment, especially the bathrooms need an upgrade. The staff was cordial and the... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
25 January 2012

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More

AJ-NL
The Hague, Netherlands
Senior Contributor
22 reviews
4 helpful votes
2 of 5 stars Reviewed 22 January 2012

Stayed 3 nights at the Hilton Nairobi, which I think doesn't live up to the standards you may expect from a 4 star hotel, it's outdated, my bed was not very comfortable, not even after I received an additional mattress layer that should have made the bed softer. Bathroom is outdated but clean. They charge USD 20 per device per... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
24 January 2012

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding general condition of the hotel and the comfort of your bed and I... More

sdtraveler67
San Diego, CA
Senior Reviewer
8 reviews
2 helpful votes
3 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

We only stayed one night and were not unhappy with our stay, but the rooms were straight out of the 80s and could definitely use some updating -- especially for the price. The location was convenient, the staff all friendly, and the hotel felt safe. So the basics were covered. I'm not sure how this would compare to other hotels... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
20 January 2012

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comments regarding our rooms and I am pleased to advise that we are in the... More

Sunil D
Delhi
Senior Reviewer
8 reviews
6 helpful votes
3 of 5 stars Reviewed 12 January 2012

It was my first hotel stay in Africa, was excited anxious and nervous so booked the best brand for my stay, I could figure out from my home in India. I found that hotel in a good crowd and safe location next to the high court, parliament and other govt buildings. I was little disappointed as room was very old... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
16 January 2012

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about the size and age of rooms, I am indeed very sorry that we have... More

Alpanjay
Ohio
Reviewer
4 reviews
8 helpful votes
4 of 5 stars Reviewed 7 January 2012

Its a standard Hilton with all your expected amenities. It is in the downtown area, about a 15 minute taxi ride from the airport. Nice to have 24 hour electricity and Air Conditioning that you can set to your liking after being in Africa for a few weeks. The staff is very helpful. Checkin was efficient and painless. Rooms are... More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
11 January 2012

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comments about the facility cleanliness and comfortable beds which made your stay... More

Droopydrawrs52
Peterborough, United Kingdom
Top Contributor
90 reviews
63 helpful votes
1 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

My husband and I stayed here in December on the way to the coast. The hotel is shabby and well past its best.Rooms are small,bathrooms not clean,towels riped and yellow! We could not get anything to eat at 9 45 pm after a lonfg flight as room service had finished. Only good thing was the breakfast More

Was this review helpful? Yes
Heidi KleineMoeller, Manager at Hilton Nairobi, responded to this review
6 January 2012

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding our rooms as average, and I am very sorry indeed that we have... More

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Hilton Nairobi Also Known As

  • Hilton International Nairobi
  • Nairobi Hilton International
  • Nairobi Hilton
Address: Mama Ngina St, Nairobi 00100, Kenya

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