We stayed in this hotel for two times and would come again. The executives rooms with their heigh ceiling are great and we felt very comfortable. The bedding is first class and we slept like babies. It is possible to open the window which is a detail but can be important if you want to breath fresh air during your...
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Dear Guest,
Thank you for the very detailed & positive feedback of our product & services starting from our roof top bar, to the basement parking! You've covered it all !
I am glad that you liked our Executive Rooms, & suggest on your third visit, try our Deluxe rooms which are larger at 39 sqm.
We look forward to...
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It is a nice new hotel, with good facilitates, a nice restaurant and friendly staff. I had few issues at my arrival, (the driver not picking me up at the airport, the room I have been given was not ready ....), but the staff has been very friendly and has taken care of all issues with promptness and good solutions....
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Dear Guest,
Thank you for being considerate, & understanding. Yes, small mistakes can occur, but you have very correctly pointed out the importance of service recovery, which we work very hard at!
Our Duty Manager has been recognised for his contributions in making your stay enjoyable.
We look forward to having you back!
Kind regards,
Sid Sattanathan
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This is a new hotel in a new area and really only suitable for overnight stay. There are no shops etc around although the hotel will arrange taxi service. The rooms, breakfast and staff were outstanding.
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Dear Guest,
Thank you for your commending our rooms, breakfast, & service.
Regarding your comments on lack of nearby shops, I'd like to share with you that the Mushrif Mall has opened recently, & is on 25th Street ( we are on 31st), so literally 3 blocks away ( Abu dhabi Island is Manhattan like in it's grid like road...
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My wife and I stayed here for one night because we had an appointment to the US Embassy. Upon arrival, they upgraded us to the executive suites, but we ended up paying for the upgrade. So for paying less than 200, we ending up paying more than 300 for one night. The free drinks was nice as the upstairs lounge...
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Dear Guest,
Thank you for providing such detailed feedback on your "positive" overall experience.
Do give us another opportunity to serve you, & show you why our growing band of loyal returning guests, & reviewers on this website feel that we do have a stand out service culture, great food, & offer excellent value for a upper mid scale product....
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I just stayed for two nights but was very pleased with the service and staff helped to solve a problem which was nothing connected with them.
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Dear Guest,
Thank you for your comments on our team members helpful service.
We take pleasure in delighting our guests, and going the extra mile!
We look forward to welcoming you back.
Kind regards,
Sid Sattanathan
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Modern property handy for the Exhibition Centre and a quick taxi ride from the airport. I stayed using Priority Club points and as a Platinum member was upgraded to an Executive Floor room. Note this hotel does not have an Executive Lounge but i did get a coupon for a free drink on each night of my stay.
The Executive...
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Dear Guest,
Thank you for taking the time to provide the feedback, & for returning to stay within a week!
Besides the proximity to ADNEC-Exhibition Centre, we find ourselves slowly but surely in the geographical centre of Abu dhabi as it grows out of the island. You have within a 20 minute car ride, the airport, Yas Island, downtown, the...
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I have just stayed here for 1 week and I have to say that it is the best hotel I have stayed in - in the Gulf. The staff are amazingly friendly, always saying hello. The service is great and also I know that the management look after their people really well. For the money, this is the best hotel...
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Dear Guest,
Thank you for taking the time to share your experience after your week long stay with us, & for highlighting the "amazingly friendly" & "great" service.
Our team is indeed special, and if one scans through most of the reviews on this site, it is they that get the most mention for being friendly, natural, and welcoming.
Your...
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Stayed here for a month and have returned on several occassions. Very clean rooms and wonderful staff. Nice restaurants too. Wish internet was included.
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Dear Guest,
Thank you for taking the time to share your positive impressions on our clean rooms, wonderful team members & restaurants. Our food quality at our Mediterranean restaurant -Lemon Tree, & the international buffet & Korean cuisine at Silk Route Cafe do indeed get us many repeat guests.
As for internet charges, they are very nominal. We charge only...
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Great Hotel very quiet and lovely rooms , it is not that fancy hotel but it reminds me of being Home my second time there and surely coming back again small pool but perfect for relaxation
The bar thirty first Bar is very good decoration are lovely stuff very helpful and reception team Well talented they offer you free upgrades...
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Dear Guest,
Thank you for the feedback highlighting you feeling "at home" whilst with us, and the friendly service at our Thirty 1st Bar.
Comments like this, especially when they come from our most loyal Priority Club Platinum level members, are very encouraging & motivating.
We look forward to your next visit!
Sincerely,
Sid Sattanathan
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This was my first stay in this hotel and due to the F1 prices in hotels all over Abu Dhabi were sky high... I managed to book 3 nights at this hotel using my Priority Club Points (15k /night) which on its own would have been a decent deal to start with. With prices reaching 1750AED, excluding taxes, 15k points...
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Dear Guest,
Thank you for your feedback, and for making my day!
YES, we do genuinely care for our guests, and I am delighted that you experienced our genuine care & hospitality during the F1 period, which had us at 100% occupancies. Encouraging for us to note that our service levels did not drop during this very busy period.
We...
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