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All 89 Abu Dhabi hotels »

Cristal Hotel Abu Dhabi

4.0 of 5
located behind Madinat Zayed Shopping Center, 72898, United Arab Emirates
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Ranked #6 of 89 hotels in Abu Dhabi
4.5 of 5 stars 376 Reviews
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376 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Room service(10)
  • Free internet(9)
  • Friendly and helpful(7)
  • Good food(5)
  • High speed(4)
  • Swimming pool(4)
  • First class(4)
  • Business trip(3)
  • Shopping center(3)
Traveller rating
    240
    126
    8
    2
    0
Only show reviews for Family (41) | Couples (48) | Business (224)
Date Rating
Madonna K
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 10 February 2012 NEW
1
person found this review helpful

The service was outstanding and the rooms were cozy, clean and stylish. The staff were all polite and helpful. They had an iron and ironing board set up in my room within minutes when I asked and even allowed me to receive a delivery from an outside restaurant. It's my first real business trip and they made it extremely pleasant.... More

Was this review helpful? Yes
kukuriku
Zagreb
2 reviews
5 of 5 stars Reviewed 10 February 2012 NEW

We visited the Cristal hotel in Abu Dhabi two days ago. They have excellent service and staff is really amazing. But one thing that really impressed me is the great food their restaurant offers. In particular great sushi!!!!! The chef is great. we also dined at Nobu in Dubai and were't that impressed. must say that we had great sushi... More

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NOR_OZ
Norway
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW

My husband, myself and our two children stayed two nights on a stopover at the end of January. Our room was nice and big so plenty of space for our two-year-old to run around. We'd booked a room on hotels.com with breakfast included in the price but on check-in the reception staff informed us hotels.com (expedia) had sent a "room... More

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Ferg B
Sandnes, Norway
1 review
1 helpful vote
5 of 5 stars Reviewed 6 February 2012 NEW
1
person found this review helpful

The staff here are amazing - every single on one them. Friendly, helpful and very professional. Room was great - very smart & very clean. We arrived 6hours before check in and they managed to find us a room and even upgraded us to a lovely two roo suite. Great food, Central location, Great Staff, Nice pool & health centre... More

Was this review helpful? Yes
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

Thank you very much for your comments which I was delighted to receive. I was pleased to know that you have enjoyed your stay with us. It is always very rewarding for my team and I to know that Cristal Hotel Abu Dhabi have met your expectations. Thank you once again for taking the time to write the review, I... More

romidxb
dubai
1 review
1 helpful vote
5 of 5 stars Reviewed 5 February 2012 NEW
1
person found this review helpful

Stayed there two nights. Service, food, and rooms were good. Wished they had wifi internet in the rooms, but the overall experience was good. More

Was this review helpful? Yes
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us. Once again thank you and we look forward to welcome you back. Sincerely, Kamal Fakhoury More

OmanTigger
Muscat, Oman
Contributor
11 reviews
5 helpful votes
5 of 5 stars Reviewed 4 February 2012 NEW
1
person found this review helpful

My husband and I booked last minute and were delighted with our choice. Great hotel with undeground parking facilities. Staff very welcoming and smiling. Room choice was lovely, superb size and decorated lovely. Restaurant for buffet breakfast far surpassed our expectations. Free interent in rooms(cabled) and free wi fi in the looby and cafe. Centrally located ad within easy walking... More

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CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoy making our guests feels welcome. Thank you for choosing to stay with Cristal Hotel Abu Dhabi and we are all looking forward seeing you again on your next stay... More

sorealt
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote
4 of 5 stars Reviewed 4 February 2012 NEW
1
person found this review helpful

first time in abu dhabi. excellent location in the heart of the city. friendly and very helpful staff. colorful breakfast buffet. good food , but a bit over priced. from day one i asked if i can order food delivery from outside the hotel, the staff said of course i can. I had food delivered from both the hotel's own... More

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CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

We appreciate the time and the effort you have taken to share with us your experience at the Cristal Hotel, guests such as yourself enable us to maintain the high standards of service expected of us. We noticed that in general you enjoyed your stay however you faced some challenges with the room delivery. Our sincerest apology. Please be informed... More

fabio r
sao paulo
1 review
1 helpful vote
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

The housekeeping Sampath helped me with my computer. It wasn't working and when I thought he would stop to try, he said "I have with me that I need to help you and I will help you". He goes and cames after 30 minutes with a wireless router to fix my problem. Thanks Sampath. More

Was this review helpful? Yes
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

I would like to take this opportunity to thank you for your kind review and glad that you enjoyed your stay with us. I have conveyed your kind words to our staff especially to Sampath and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service. If there is anyways that we can... More

Sharifah m
Singapore, Singapore
1 review
1 helpful vote
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We staying in the cristal hotel Abu Dhabi on January that was a great time really and great choice that we choose Cristal Hotel , All Staff are very friendly and helpful to all the guests. especially concierge Surya he make our stay enjoyable and unforgettable he help for everything during our stay .The rooms are very clean and organized,... More

Was this review helpful? Yes
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
7 February 2012

I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Hotel, guests such as yourself enable us to maintain the high standards of service expected of us. It is always very rewarding for my team and I to know that Cristal Hotel will be your first choice... More

Hardesh Kumar S
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

“True hospitality is marked by an open response to the dignity of each and every person. Henri Nouwen has described it as receiving the stranger on his own terms, and asserts that it can be offered only by those who 'have found the center of their lives in their own hearts'.” Why I Quoted the above is based on my... More

Was this review helpful? Yes
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review
26 January 2012

I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service. If there is anyways that we can... More

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