+ excellent customer service from front desk reception and concierge. free wi-fi, speedy delivery of items upon requests were a pleasure.
+ the layout and number of power points for our many different electronic devices next to the writing table was a major plus for us.
+ room configuration, amenities and business connectivity was well thought out.
+ food standard...
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Dear VLYC,
Thank you for staying with us this month and for taking the time to write your wonderful and detailed comments on trip advisor.
I cannot tell you how much this means to us and how much it is rewarding for the staff to receive such compliments on the service they have provided. However, I am sorry to learn...
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We booked a terrace room for one night and to our delight were upgraded to a corner suite It had fabulous views over the Solidere shopping district where buildings had been upgaded, refurbished and rebuilt. Despite the activity outside the room was quiet and peaceful, with the sun shining in during the day.
The location was great as we could...
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Dear Jacqueline118,
Thank you for staying with us in January and for taking the time to share your thoughts of Le Gray on trip advisor. I am glad you enjoyed your stay with us and that you have appreciated the upgrade to corner suite, one of the best room categories we have!
I am glad we have succeeded in making...
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Spend 2 nights in the hotel in downtown Beirut. Service was great and friendly, the room was amazing (specially the tv in the bath), spacious, large bathroom. The room service was efficient, and also really good. You have a coffee machine in your room as well as High Tech equipment. Have a look on the bathroom floor or the switches...
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Dear Evrard23,
Thank you for staying with us recently and for leaving your great review on trip advisor. I am glad you liked our bathtub Aqua TV and our large rooms.
Your kind note will be passed onto all Le Gray employees and especially, to our room service team who will be thrilled to know that you were pleased with...
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We have stayed in this hotel for 5 nights last March. The location is strategic just beside the famous Solidere area.
Our room was clean & spacious and the furniture modern, classy. What I did like most about this hotel is the quietness outside our room, we never heard any noise.
The lobby was very very small, it is not...
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Dear Majed_AlSadhan,
Thank you for staying with us back in March 2010 and for taking the time to share your comments on trip advisor.
I am delighted to see you loved our room and the tranquility a boutique hotel like ours can offer to our guests. Please note that our lobby, suites and meeting rooms are still not completed and...
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I stayed four nights in this hotel in December, 2010. Location, building material, colors, and simplicity was amazing although at that time the hotel was not completely finished. There was some work being done to the atrium, second floor, and side entrance. People including concierge, door security, and housekeeping were polite and helpful. Breakfast at rooftop was breathtaking in terms...
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Dear SaudiArabiaPrince,
Thank you for taking the time to post your comments on trip advisor. I am glad to know you loved our architecture, location, and enjoyed breakfast on our roof top.
With regards to the indifference of our staff, please accept our sincere apologies. Kindly feel free to contact me directly at your convenience, by email at christophehazebrouck@legray.com to...
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I actually stayed in the hotel for a week . It was really a nice place , very clean and the room were amazing . A very nice view of downtown , a clean and nice toilet , a comfortable bed with a nice for at screen tv. Room service 24 hrs with very nice food .Pricing was ok but...
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Dear AliShour,
Greetings from Le Gray!
First may I take the opportunity to wish you a joyful, healthy and prosperous New Year!
Thank you for staying with us recently and for taking the time to put such a great and detailed review on trip advisor.
I am thrilled to know you have enjoyed the comfort of our rooms and the...
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Found it on the internet and I was very happy for my selection.
In the centre of the city, you can walk everywhere from the hotel, great service.
we were there for christmas holidays.
Nice bar on the 6th floor and the outdoor swimming pool on the same floor offers you something exceptional.
The only bad part is that when...
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Dear MariosG,
Greetings from Beirut !
May I take this opportunity to wish you a joyful, healthy and prosperous New Year 2012.
Thank you for staying with us back in December and for taking the time to post your admirable feedback on trip advisor.
I am very happy you have chosen Le Gray for your recent stay in Beirut and...
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my one day trip to Beirut turned to be a horrible experience because of the bad management of this hotel and their indifference about customer experience. on that one night, we came back at 11 pm and found out that the room next to us which is a big suite was booked for a bunch of people who were partying...
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Dear Haneen76,
Thank you for staying with us recently and for sharing with us your comments.
Further to our separate discussion, please allow me to express my sincere apologies once again for letting you down on the level of service provided. What you experienced is totally unacceptable and we have already taken steps to ensure that this does not happen...
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I am writing this review quite late as I havent had the time, along with a few other hotel reviews I have just posted in other countries, I save the best to last, this one!
Le Gray is suppose to be the new uber chic hotel of Beirut, well let me say first , it is not!!!
there are some...
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Dear Moosa_30,
Thank you for staying with us in October 2010 last year and for taking the time to share with us your comments.
Further to the separate letter sent to you by CampbellGray Hotels, please accept our apologies for letting you down on the level of service provided. We are conducting regular service audit checks and we have addressed...
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overpriced compared to most other 5 star hotels in the city and not as luxurious. The service could have been better. The food was very nice though. There's always lots of traffic and noise around the hotel but its in the down town area so its normal.
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Dear Abdulla A,
Thank you for choosing Le Gray for your recent stay in Beirut and for taking the time to share with us your comments.
I am sorry that your experience at le Gray did not meet your expectations even though you enjoyed our restaurants; please allow me to express my sincerest apologies.
I would really appreciate if you...
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