I stayed in this hotel during my stay in Makkah for Umrah (5 nights). I arrived via Jeddah airport around 8 AM in the morning. The first thing that went bad was that the hotel did not have adequate staff. I had to haul my luggage up the ramp to the hotel lobby. The hotel policy is to start check-in... More

First they got our names for our booking wrong. Then we realised that the 5stars were actually just made up! I've been in nicer 3/4 stars in Europe and US. They didn't clean or refresh our toiletries or towels whilst we were there! The room had a kettle, fridge but no iron or complementary tea or coffee etc which is... More

I was stay in this hotel during my umra trip on feb 2013. This is a new 4 (or 5 ) star hotel, Huge hotel with about 1800 rooms. Very busy of many people moving around. The Lobby very big and complete with many sets of furniture. Access to the room, they have different lift for the odd floor and... More

I stayed in this hotel together with 7 others of family member from 17th Feb to 26th Feb 2012 during our UMRAH trip.The distance from hotel to the AlHaram Mosque is about 300m, I have no complaints on the distance, since not many hotel now within the vicinity of Haram, cleanliness is good, we stayed in quad room, the furniture... More

My and my husband travel with a group of 40 people for Umrah. Reached there at 11pm and scheduled to perform umrah at 1230 am. Worst thing happen when after we get our keys. Waited for quite some time still no one entertained us! Not even the hotel officers because TOO MANY people complaints. We left our rooms for umrah... More

I stayed in many 5 star hotels around the world and this is the worse I have seen. The staff and surely the owner do not care about what their guests feel about it. Mecca is a very busy place with most hotels are fully booked. People arrive their to worship and not to argue and fight. Elaf Al Multaqa... More

We arrived 4 hours later than our scheduled time, to find the room that we are supposted to be staying in extremely filthy, smelling cigarette. We had to make a scene to get our room cleaned! This really put us out of the peaceful spiritual mood one is usually in during omra! There was no hot water during our stay!... More