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Makkah Hilton Towers Hotel Reviews, Mecca, Saudi Arabia

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Makkah Hilton Towers

Ibrahim El Khalil Street | شارع إبراهيم الخليل, Mecca 21955, Saudi Arabia (Formerly مكة هيلتون تاورز )
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Makkah Hilton Towers
44 traveller photos
Ranked #5 of 167 hotels in Mecca
4.0 of 5 stars 83 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Luxury | Top | Best Service
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83 reviews from our community

    Trip type
Traveller rating
    39
    31
    7
    3
    3
Date Rating
Jeddah, Saudi Arabia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“5 star brand, expect 4 star service”
4 of 5 stars Reviewed 19 May 2013 NEW

We stayed for two nights with family, including young children. This is one of the oldest 5 star hotels in the vicinity. Lately a number of other new five star hotels rolled in, making this one a bit 'oldish'. Room cleaning service needs improvement. The tea bar is not refilled - we were told that only one time is free.... More

Was this review helpful? Yes
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
20 May 2013

Dear Sir, Greetings from Makkah Hilton&Towers. Thanks for staying with us during your last visit to the Holy city and for taking the time to review our hotel. It is really encouraging to know that you liked our hotel for its location, the huge supermarket that we have on the ground floor and for the variety of our restaurants and... More

Cairo, Egypt
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Excellent”
4 of 5 stars Reviewed 15 May 2013

The hotel is really excellent, I stayed there for 2 days and of course the location is optimum for Umrah visitors. The staff is friendly and their breakfast is very good with a lot of varieties. The only issue that you may face is the elevators as you can wait for up to 10 minutes till one comes to your... More

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akramabouelazm, Ecommerce Manager at Makkah Hilton Towers, responded to this review
16 May 2013

Dear Sir, Greetings from Makkah Hilton &Towers, We are very pleased to read your feedback here appreciating our hotel, our friendly staff,our location being the closest hotel to Haram and our wonderful breakfast . About the elevators please rest assured that we adding few more soon Inshaa Allah. Thank you for distinguishing Makkah Hilton&Towers from the other international hotel chains... More

Cairo, Egypt
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Omra Trip with Family”
4 of 5 stars Reviewed 9 May 2013 via mobile

I was in Omra trip from the 1st till the 7th of May , I was in tower 6 , 21st floor room 18 , from the window you can see the Haram , hotel is very nice clean , Room is very wide and clean , you have mini kitchen , mini bar, 2 bath rooms . I was... More

Was this review helpful? Yes 2
akramabouelazm, Ecommerce Manager at Makkah Hilton Towers, responded to this review
10 May 2013

Dear Mr Mohamed, Greetings from Makkah Hilton&Towers. Thank you for staying at Makkah Hilton &Towers and for taking the time to review our hotel ,what can be more rewarding to us than a satisfied guest ! We are delighted to read your generous comments and very happy to note that you had enjoyed your stay with us. Once again thank... More

Karachi, Pakistan
2 reviews
2 helpful votes 2 helpful votes
“Ecellent Experience”
4 of 5 stars Reviewed 4 May 2013

Excellent hotel with good service , we had a great time in the hotel , staff is friendly , reception is under ground , so while going back to jeddah or madinah it is difficult time to call a taxi there as they charge for every thing. i heard they are giving complementary breakfast we never had any. hope in... More

Was this review helpful? Yes 1
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
6 May 2013

Dear Sir, Greetings from Makkah Hilton&Towers. Thank you for staying at our hotel during your recent visit to Makkah and we appreciate your taking the time to review us . " we had a great time in the hotel"what could be more rewarding than hearing this from a very happy guest . It is really encouraging to know that you... More

Alexandria, Egypt
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed 22 April 2013

Excellent Hotel with an Exceptional location .. to avoid waiting a long time for the elevator especially at prayer times try to sneak by & use the service elevator .. not many people know it's place and it's almost always empty .. saved me at least 10 minutes / prayer time ..

Was this review helpful? Yes 5
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
23 April 2013

Dear Sir, Greetings from Makkah Hilton &Towers. Thank you for staying with us and for posting your five star review on Trip Advisor. I am very pleased to read that you are satisfied with our services and facilities and not to mention our very central location which is indeed very convenient to Haram. Glad to have contributed to make your... More

Jeddah, Saudi Arabia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Excellent Location & Service”
4 of 5 stars Reviewed 21 April 2013

I like its location. there are car parking & its 5 sr/h for guests & 20 sr for not guest cars. but you should stamp the ticket from recep.

Was this review helpful? Yes 3
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
23 April 2013

Dear Sir , Greetings from Makkah Hilton&Towers. we really appreciate you are taking the time to review us twice in two days ,that simply shows how much do you like our hotel.what could be rewarding than a happy guest . Once again thank you for distinguishing Makkah Hilton&Towers from the other international hotel chains operating in Makkah. We look forward... More

Jeddah, Saudi Arabia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Excellent Location & Service”
4 of 5 stars Reviewed 21 April 2013

That's 2nd time to me in that hotel, i like it because its near to holy haram & it takes 5 minutes to reach haram from your room. The rooms are clean & room service fast & good. The food prices high. The recption guys some of them are proffessional as Mr. Samy it takes him 5 minutes to give... More

Was this review helpful? Yes 3
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
22 April 2013

Dear Guest, Greetings from Makkah Hilton&Towers. Thank you for choosing to stay with us during your recent visit to the Holy City and for reviewing our hotel in the Trip Advisor site.. We highly appreciate your repeated patronage of our hotel and we are more than delighted to read your generous comments appreciating our hotel facilities,our location,our clean rooms and... More

Islamabad, Pakistan
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Appropriate Hilton service, however location of check-in counter in car park needs improvement.”
4 of 5 stars Reviewed 18 April 2013

We stayed in early April 2013 with our room being in tower 5, and were rather pleased with our stay of three (3) days. The location is ideal with its proximity to Haram and Gate Fahd which is the airconditioned part of the mosque. The room was spacious and clean, although a little out-dated in terms of styling. The pull... More

Was this review helpful? Yes 3
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
19 April 2013

Dear Sir, Greetings from Makkah Hilton &Towers, We are very pleased to read your feedback on Trip Advisor appreciating our hotel,our spacious clean rooms, our friendly staff,our location being the closest hotel to Haram,our wonderful breakfast and the quik smoothy check-in process which you find it true to the spirit of Hilton HHonors membership. Once again thank you for distinguishing... More

KL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Excellent location but service ?”
3 of 5 stars Reviewed 17 April 2013

Stayed for 2 days 13th to15th April 2013.Check in was quick.Staffs are very serious and lack a smile.Good rooms and bathrooms.Poor room and house servicing.Excellent buffet BF.Night dinner cost SAR190 (expensive).Fantastic property could do with better service.

Was this review helpful? Yes 3
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
18 April 2013

Dear Sir, Greetings from Makkah Hilton &Towers.Thank you for staying at our hotel during your recent visit to Makkah and we appreciate your taking the time to review us .It 's really encouraging to know that you liked our property for its location,our rooms and bathrooms and our smooth check-in.However, we are unhappy because our staff service did not meet... More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Horrible hotel, they have put me off Hilton brand forever”
1 of 5 stars Reviewed 12 April 2013

I stayed with my family, sister and parents in Ramazan of 2012. The service of this hotel is horrendous to say the least. Staff is uncaring, inhospitable and uncooperative , their behaviour and demeanour towards their Arab guests is a study in contrast for serving them no task is to small. We had a 4 bed room which had 3... More

Was this review helpful? Yes 4
akramabouelazm, Ecommerce Manager. at Makkah Hilton Towers, responded to this review
13 April 2013

Dear Sir, Greetings from Makkah Hilton &Towers, We are unhappy because we could not meet your expectations and satisfy your requirements. I assure you that this was a day-off for us. I will share your comments with the team members concerned to ensure that these ms-happenings will not re-occur. Please accept our sincerest apologies for the inconvenience. On the other... More

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Additional Information about Makkah Hilton Towers

Also Known As:
Makkah Hilton Towers Mecca, Saudi Arabia
Address: Ibrahim El Khalil Street | شارع إبراهيم الخليل, Mecca 21955, Saudi Arabia (Formerly مكة هيلتون تاورز )
Phone Number:
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Kitchenette Suites
Hotel Style:
#4 Family Hotels in Mecca
#11 Best Value Hotels in Mecca
Price Range: €€
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Makkah Hilton Towers
Ibrahim El Khalil Street شارع إبراهيم الخليل
Mecca 21955
Saudi Arabia
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