I've been upgraded and loved the new executive rooms, the breakfast was great the waiters not so much, the rooms were clean and all renovated. The concierge wasn't everyday and if he was he wasn't on his desk always had to ask for him. What was outstanding is the service I got from the receptionists, when the concierge wasn't there,... More

The food was consistently excellent and this was the only location that we got good fruit - watermelon and honeydew melon. They must have had a dessert chef because the choices were wonderful. Their bread was good and they cooked their beef until tender (most Israeli beef I had was tough). The restaurant wait staff was the most friendly and... More

Stayed here with another couple during the Eastern Easter holidays. The hotel was filled with tour groups, buffet breakfast had a large selection of pedestrian food and personal service was low - as might be expected for a hotel filled with tour groups and the parking lot being so crowded with trour buses that taxis could not easily exit. EXCEPT... More

We stayed two night in the hotel after spending 7 beautiful days in different cities in Israel. Seems like service is a problem in general there. This is a nice hotel, the rooms are just ok, they have a balcony with city view but you need a good telescope to see the landmarks. They did clean the room but didn't... More

I was staying with the hotel for just two nights. While the hotel is quite nice and has ample amenities, the staff is the actual letdown. Right from the beginning at checkin they just didn't make you feel welcome. Process took over 30 minutes and rooms were also not ready on time. From there on they didn't miss an opportunity... More

As an E-Dan member I was suppose to receive the best room in class and a welcome gift. I received neither of these. This hotel is too expensive for what you get. The meals were quite good, but that's where it ends. The room itself was run down. We stayed there four nights and the air conditioner never did work... More

Great place to stay on a group or a family getaway , a great view of the old city and walking distance to the train into Ben yahuda or the open air market . But my favorite was a drop off at Jaffa Street into the Old City where you can see where Jesus Walked and taught , and lots... More

This huge, East Jerusalem hotel was previously a Hyatt Regency. My room was very nice, with a balcony overlooking Jerusalem. The buffets were excellent, with exceptional variety. My only complaint was the cleanliness and maintenance. It seems like the hotel is going downhill. The rooms and public areas need a thorough cleaning. The lack of attention to detail in cleaning... More

We chose this hotel as we needed a room for 4 people. We went to Israel during Passover so we expected to pay higher than normal, but this hotel was not worth it at all! We arrive and you pass what we think is a greeter or a bellman desk before you get into the hotel and they do not... More