The price is that of a five star hotel but the service is with an attitude. It’s not uncommon to have a waitress snap back at you, we asked our waitress to bring another chair to the table, she just ignored us and moved on. We were billed extra when we requested more bread while having dinner in the lounge.... More

Elias & Nairooz are polite,helpful & a great asset to your hotel.. They helped me with my IPad problem & I. Am most appreciative!please. See that they are complimented for their assistance &attitudes.

it is a great hotel! Location, Service, Ambience are all excellent. WF is free and there is no other charges for any other facilities like use of gym room etc. This is an extra bonus as I found other 5 star hotels in Israel beside being extremely expensive still charging extra for services. Like the Daniels/Herzliya: $21.- a day for... More

You can't beat the location,room cleaning,food and above all, the personnel at the morning breakfast. You can tell if the staff is just making nice because of the job or do they really mean it.The three individuals that waited on us are, Yausef,Said and above all Ata. Ata really comes from the heart and I hope along the way he... More

I highly recommend staying at the David Citadel in Jerusalem. The best hotel, location, views and service in Jerusalem. Incredible service and hospitality especially from Said in the morning!!!!!!!!!!!!! Nothing beats starting your day off with breakfast over looking the old city.

Having stayed at the David Citadel several (8 or 9) times previously, we thought we knew what to expect: fabulous location on Rehov David HaMelech overlooking the Jaffa Gate of the Old City, in clear view of its namesake, the David Citadel, across the street from Mamilla Mall; sumptuous breakfasts, excellent food and, and very good Israeli service. But, we... More

The hotel was 5 star. We had a beautiful room that was cleaned to perfection everyday. The staff was great but the highlight was Ata who we met our first morning while having breakfast. He served us with such joy. We watched as he interacted with customers and were amazed that he treated each guest like they were a king... More

We recently celebrated my daughter's Bat Mitzvah in Jerusalem. We had four groups of family members come to Israel from the United States, and although we live in Israel we also stayed at the Citadel. The staff of the Citadel were outstanding. They responded capably to our multitude of requests, often going above and beyond our expectations and helping to... More

We stayed at the hotel for 6 nights. It is beautifully designed and equipped, and very well located. However, when it came to service there was a lot to be desired. In the main breakfast room, (breakfast included in price) one had to repeatedly request coffee, etc. On the outdoor dining area the service was much better. One server, Samir,... More