The best thing about this hotel is the front desk staff and manager. Very nice and friendly people. Not so with the maintenance guy who comes to fix anything...very rude and condescending. Elevators were always too small and cramped. Room fridge is totally useless. We had booked two separate twin beds on line, but got two very small single beds...and... More

I stayed at this hotel 3 weeks ago. It was crowded with groups, the elevators were not enough for the amount of people. The worst was that I forgot a pair of pants in the room and when I called the day after they told me that they did not find them!!! That means that somebody in the hotel decided... More

From the moment we arrived we were treated well and everything possible was done to help us with everything we needed for our children: special food. cots and eating chairs and good advice for getting around the city.The owner was particularly kind and very sweet with our kids. Our suite was great and our bed really comfortable - I love... More

We came for an ivent to Jerusalem and stood one night in the hotel . We got the room right on time clean and fresh... Had very good instructions from reception stuff and had very good time.. Thanks and see you again

I am a return customer to the Jerusalem Gold Hotel for many reasons. The location is perfect for getting around Jerusalem to government buildings, shops, museums and other tourist points of interest. The new ultra-modern light train picks up and drops off right in front of the hotel. The Central Bus station is only a few steps away making it... More

Excellent base for sightseeing. Very friendly owner who makes herself available to chat. Rooms clean and usual facilities. Food was buffet style, plentiful and excellent choices, just seemed to run out of crockery easily. There was a delay in our rooms being ready despite arriving at 4.30pm but we were offered some free drinks as an apology which was nice.... More

I have stayed in many hotels Never had such a bad experience. I'll detail the stuff: 1. The hotel smells from mold, from the very old lobby to the tiny rooms. 2. The room came without a refrigerator, and despite requesting that 5 times, it never arrived. 3. They did not have any basic thing in the room, not even... More

Booked for two nights. We arrived too early to check in to our rooms but left our luggage and staff at reception were very welcoming and helpfull. We returned that evening late and were welcomed very nicely by reception.and given our keys. The rooms were ok and clean although looking a little tired.We had breakfast breakfast in the morning which... More

A very friendly & helpful staff in a great hotel that's conveniently located to the Old City & all the best sites, shopping for souvenirs at the shuk (marketplace) & the most convenient transportation to get you there!! Enjoy the tunnel tours, the wailing wall, with even some side trips to the Dead Sea, Kumeron, Masada, etc.