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All 818 Istanbul hotels

Ciragan Palace Kempinski Istanbul

5.0 of 5
Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey (Bosphorus)
Hotel amenities
Ciragan Palace Kempinski Istanbul
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92%
Ranked #42 of 818 hotels in Istanbul
Most recent review
5 of 5 stars Reviewed 17 June 2013
hveenboer Amsterdam, The Netherlands
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594 reviews from our community

Traveller rating
    459
    92
    23
    12
    8
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Families
99
 
Couples
208
 
Solo
24
 
Business
144
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

This is a fairy tale hotel where everything is up to expectation and more. Staff is extremely kind and helpful, location on the busy Bosporus and its nearby bridge fascinating. And what a great idea to locate the swimming pool over there and then reverse the poolchairs. The lay out offers lots of space for a good walk without leaving... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us last month. I was happy to read your review and thank for your thoughtful feedback on behalf of all of my colleagues, who contributed to making your stay with us a memorable one. We have also taken note of... More

Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

This was a business trip for a conference centred around the hotel. This is a real high quality place, and everything worked perfectly for us, all arrangements made by the hotel worked like clockwork. Rooms are well set out and we had a view of the Bosphorus, breakfasts were excellent with enough choice for all nationalities. The organised meals were... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for posting your comment on TripAdvisor following your recent stay with us last month. I truly appreciate you taking the time to share your feedback and am glad to hear that my colleagues were able to meet your expectations during your business trip to Istanbul. I have shared your comments with the rest of the... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 16 June 2013 NEW via mobile

It is important to understand that I am more of a boutique hotel kind of person than a "grand dame" hotel kind of person. The Ciragan Palace falls into the latter category. It is typical of many old hotels around the world that have a spectacular architectural centerpiece (the palace) and a modern, more generic addition that houses most of... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us back in last month. We deeply regret that you have had an unpleasant experience in the pool area and are thankful for receiving your constructive comments. In the meantime I would like to clarify that our policy concerning taking... More

Dublin, Ireland
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

Went for birthday brunch. Outstanding. Redefines choice quality presentation taste and service. Imaginative inspired blend of taste sensations even with Turkish options. Gracious attentive and charming service. A real treat with a breathtaking setting on the terrace. Phone ahead for a booking on the terrace. Worth it. They loved children and nothing was too much trouble. A must visit.

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for taking the time to share your feedback on TripAdvisor. I was very happy to read your review and glad to hear that you enjoyed your experience in our restaurant. We thank you for your thoughtful comments, and look forward to welcoming you back on many occasions. Yours sincerely, More

Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 16 June 2013 NEW

My wife and I have traveled a fair bit and have stayed in many luxury hotels in the US and overseas. This hotel, was, by far, THE ABSOLUTE FINEST HOTEL, that we have ever stayed in. Granted it was very expensive ( e.g. Buffet Breakfast was 50 Euros per person), but it was absolutely worth it. The grounds are impeccable,... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for posting your comment on TripAdvisor. I truly appreciate you taking the time to share your feedback regarding your recent stay with us. We are glad to hear that our services could exceed your expectations and proud that you find us the absolute finest hotel, which you have ever stayed in. We hope we will... More

London
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

I was told that the Kempinski was the best hotel in Istanbul but I now understand that I should have stayed at the Four Seasons instead. The Hotel is tired and the rooms are average for the prices charged. The front desk staff are polite but lack the knowledge and savour faire needed for a truly 5 star establishment. I... More

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See 2 more reviews by Laurence J for Istanbul
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
18 June 2013

Dear Ciragan Guest, Thank you for taking the time to post your feedback on TripAdvisor following your recent stay with us earlier this month. I deeply regret for not being able to deliver the expected level of service during your business trip to Istanbul. We value every single experience and opinion of our valuable guests, and would like to discuss... More

Geneva, Switzerland
1 review
4 of 5 stars Reviewed 12 June 2013 NEW

The Ciragan Kempinsky is a splendid hotel. Very expensive for sure – a spacious room with a full view of the Bosphorus – the best option - and a balcony (not a terrace, mind you, just a balcony), will set you back some € 1’650 ($ 2’200) a day, yet the view is simply magical: one can spend hours watching... More

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elcraigo
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 11 June 2013

Unhelpful staff: Unable to think out of the box. Ask them where you can get a breakfast and they point you to the nearest restaurant in the hotel. Not the restaurant that actually serves full breakfast. Ask them where you can have a drink in the hotel, instead of telling you all the options, they give you one option. People... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
14 June 2013

Dear Ciragan Guest, Thank you for taking the time to post your comments on TripAdvisor following your recent stay with us. We have taken note of your constructive feedback concerning the service shortcomings you experienced during your stay. We are extremely surprised to read about your experience of which we were obviously not made aware of, neither during your stay... More

Arcadia, California
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 5 June 2013

I spent 3 days at the Kempinski but wish I stayed at the Four Seasons. The hotels are practically right next to each other, but the service at Kempinski was AWEFUL. I was upgraded to one of their largest rooms which was ok. However, look at the picture I've attached and you'll see how this hotel is such a patch... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
6 June 2013

Dear Ciragan Guest, Thank you for taking the time to post your feedback on TripAdvisor following your recent stay with us. We have taken note of your constructive comments concerning the service shortcomings you experienced during your stay and it is only through such feedback that we are able to improve on the luxury service we strive to provide. Please... More

1 review
1 of 5 stars Reviewed 4 June 2013 via mobile

I spent 3 nights in Kempinski! My experience was terrible! The room rate was 695Euro per night which I believe to be world class hotel! However, it is hard to imagine how bad the hotel is! The room is so small and old which looks just like a 4 star hotel! The second day morning my wife discovered she lost... More

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CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review
6 June 2013

Dear Ciragan Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us last month. We deeply regret that you have had an unpleasant experience during your stay and are thankful for receiving your constructive comments, as this is the only way we can truly assess our guests’ needs, and continuously improve... More

 
 
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Additional Information about Ciragan Palace Kempinski Istanbul

Also Known As:
Ciragan Palace Kempinski Istanbul Hotel
Ciragan Palace Kempinski Istanbul Hotel Istanbul
Ciragan Palace Kempinski Hotel Istanbul
Ciragan Palace
Istanbul Ciragan Palace Kempinski
Kempinski Istanbul
Address: Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey
Region: Turkey > Istanbul > Bosphorus
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotels in Istanbul
#24 Luxury Hotels in Istanbul
#25 Family Hotels in Istanbul
#40 Romantic Hotels in Istanbul
Price Range: €€€€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Cıragan Palace Kempinski Istanbul offers the ultimate in luxury and glamour of a genuine Ottoman Palace with its 313 rooms including 22 suites in the hotel and 11 suites in the historical Palace. This 5-star luxury Imperial Palace hotel is located on the shores of the magnificent Bosphorus overlooking the ancient city of Istanbul, provides a one-of-a-kind experience with its historical ambiance and excellent Kempinski service. ... more   less 
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