We arrived at 12.30pm, they said no room yet and ask to wait until 2pm. We were tired from travelling from Bentota for 3hrs. Anyway the staff said sorry and make us wait for 1hrs before the room ready. The rooms are big and very old. The bathroom need to repair, so old and ugly. The towel was old. When... More

We stayed 2 nights on 16 & 17th of November 2012. First thing was arriving to hotel at the reception, an unpleasant stuff waiting for you. Rooms really need renovation. Especially bathrooms. Room floor was really dirty. They have cheap and useful towels. First morning, stuff came into room although I put the Do not disturb sign outside, without knocking... More

I had been to Srilanka last month for the T20 cricket world cup and Palm Beach hotel did all that it takes to make my trip a nightmare !! Everything about this hotel is bad..from the moment i landed and reached the hotel..the staff who are not courteous and talk to us as if they are doing a favour made... More

Spent a couple of days here on a business trip. Comfortable but would have enjoyed free wifi in the rooms. as of now they only provide it in the lobby and in the pool area. Nice and spaceous rooms. Fantastic garden with big, beautiful and top clean pool. Okay breakfast.

The lady at the reception is very friend, during our stay she made sure to fulfill all wishes we had. The rooms were comfortable, furnished with big king size double beds, the bathroom was spacious. We enjoyed taking a swim in the pool, which we had for ourselves during our stay. The nightclub Maya is not even 5 meters away... More

I called and made a reservation and the lady took the trouble to re confirm the booking and we had a nice time. Staff very friendly and helpful. Room was large and clean. Pool was ok, we didn't get to enjoy the pool as it was raining.Pool towels were smelly. you can walk to beach and so many places to... More

My wife and really liked this hotel. The staff were very friendly and very helpful. I can see that a lot of effort is being made to improve customer service. Our room was by the poolside and had a very comfortable king size bed, cable tv, mini-fridge and powerful a/c. We also had pretty fast broadband wi-fi available in the... More

I stayed at Palm Beach in the first week of April 2013. Had booked 2 suites but one of them was in such poor condition that I had to take up a regular room in exchange. The room was extremely musty with dirty carpets. Also the approach to that particular suite was in a corner of the resort and one... More

I stayed at this hotel from the 29th of March 2012 till the 31st of March 2012. First when we arrived, I noticed that the entrance of the reception was "resort-like" however it was very unimpressive. The only good thing about the reception area was that wifi was free. The couches on the reception was old and worn out. The... More