We stayed at Serenade Hotel for 4 nights in the Serenade suite and well worth the price. It was a fantastic room, very large and comfortable and had a large balcony, the bathroom is large and clean as well. The staff are very friendly and extremely helpful which made our stay there enjoyable. The breakfast is very nice with different... More

We stayed at the serenade hotel for 7 nights while we stayed in hanoi. The location is probably the best location of hanoi as you are close to the lake, the night markets are on your doorstep on Friday Saturday and Sunday and there's heaps of food places and shops downstairs so it's very convenient The staff are super nice... More

A travel agent booked this hotel for us and I wasn't happy when I arrived. This hotel is located on a very busy street, amongst all the locals with their stores near the main central part of town near the lake. You walk out of the hotel and are in the hustle and bustle. Hotel staff were friendly that's about... More

Good hotel in the heart of Hanoi. Room was huge, clean and tidy, service was great. The bathroom was huge clean. The bed was firm but comfortable. Hotel was located near the old quarter. A good choice for Hanoi.

We stayed here for 4 nights and overall found everything great. We made the choice to upgrade to a city view room as the deluxe didn't have any natural light, I would highly recommend doing this as it was a much nicer room. The service was great, very helpful so no complaints there. This hotel is in the middle of... More

We stayed 3 nights late March, and what a fantastic position to stay in, Perfect for walking to most of the touristy sites. We booked a City view room with window and you can open it to take clearer photos, it's worth any extra money but, only one per floor as buildings in Viet Nam go upwards as you'll see... More

We stayed for 3 nights all up, with a trip to Halong Bay after the second night. Our room was spacious and very clean with a balcony overlooking the street market. Location was right near Hoan Kiem lake making it ideally situated. Most importantly, was the exceptional service of the staff particularly Thang, who truely went the extra mile in... More

We were pleasantly surprised upon arrival at how friendly & welcoming the staff were. We were doing a Ha Long Bay cruise & got a wake up call in the morning to get us moving. The hotel looked after our luggage for us while we were gone (we were coming back to spend 2 nights in Ha Noi at the... More

Here's a thought. When talking to your travel agent, make sure to request the non smoking rooms! The first sign in the room is "no smoking in the bed".... what about the rest of the room!!!!! The hotel itself is in a great spot. Staff were friendly and efficient. However we had several room issues, including 3 changes in one... More