Apart from maybe the location, this hotel was a great find. The buffet had a good selection of food, the facilities were great, the staff (mostly) helpful. When my husband was sick, the staff offered to go to the local pharmacy for us to get some medicines.

Having travelled for what seemed an eternity from the UK we arrived during rush hour at 8:30am to a warm welcome our room was still being prepared so we were invited to breakfast which was buffet style and plentiful.When we were able to to get to our room, the outside glass lifts gave you an express elevation and were wowed... More

We stayed here two separate times (we went to ha long bay in between-they were nice enough to hold our large bags until we returned 3 days later). We upgraded both times. The first room was modern, a stand alone bath, ceiling shower and a beautiful layout to make the most of the space. The second room was apparently a... More

Stayed here prior to a group tour. Paid the extra money to stay on the club floors with access to the club lounge. Excellent service, excellent rooms and excellent food. Has a nice view over the lakes and a pool with a retractable roof. Also had massages while at the hotel and they were very well priced. No complaints here... More

We had a wonderful stay at the Sofitel it was fabulous in every aspect, family friendly and the staff couldnt do enough for you, The Summit bar is great after a long day shopping to kick back and have cocktails with impressive views.The breakfast is awesome we thoroughly enjoyed this hotel and is close to the" Öld Quarter".

We stayed three nights at the Sofitel Plaza, the room was immaculate with stunning views over the West Lake! It was a short taxi ride away from the main attractions of the city but I was certainly glad we had the view we had from our room! The Summit Bar was the perfect place to enjoy a cocktail over looking... More

This hotel was perfect in every way. From attentive, responsive and extremely obliging staff to the room cleanliness. Free WiFi is provided in rooms and lobby with great reception In each areas. The food served at the rooftop bar and lobby bars was excellent (I had the Demi-baguette with wine lunch deal). The spa service was second to none and... More

I could and would not fault this hotel: its location, its staff, its rooms, our entire customer experience from beginning to end was fantastic. The hotel isnt located as far away from the city centre as I initially thought ($5 in a taxi, make sure to get the proper licensed cabs, not the smaller hatchbacks). Reception staff were friendlyand welcoming... More

check in staff do not know about hotel promotion, we booked our stay with massage promotion for 2 person per day. check in staff insist no such promotion, then manager assisted with our check in, but now its 1 message per stay not 1 massage per day for 2 people. had to show them their own website for their promotion.... More