The hotel itself is lovely really do not have a bad word to say. We've travelled all over the world and this hotel is the best, the staff really can't do enough and make you feel so welcome without being to overwhelming. When we arrived they offered us free coffee and tea and an induction to hanoi. They advised places... More

Referred by friend and bocked 2nights from Perth WA. No online payments required. Pick up@airport smooth. Excellent room and easy check in. We used suggested tours and travel, and hotels. Visited SaPa, HaLong Bay, Hue and Hoi An. Excellent value &service, though you do pay some taffif over self booking mostly at the hotels. Ability to leave extra bags in... More

This hotel is in a good position and staff is nice and available. Our room was clean but simple; it was required not to throw out toilet paper in the toilet. Breakfast was not very rich, the simplest we had among all the hotels we visited. This hotel is ok but you can find a better one with a similar... More

I booked the room for 3 nights in this hotel and the hotel co-operated to book the train to Sapa. So the first day once I arrived Hanoi, I directly went to the hotel to get the train ticket. The hotel offer us to leave all belonging in the hotel during day trip in Hanoi, room to take a bath... More

We stayed here in April for several nights. The front desk staff was very friendly, helpful, and spoke good English. When we arrived, one of the hotel staff gave us a map and spent about 20 minutes answering our questions and showing us where different stuff was located in town including restaurants, tourist sites, and shows. The hotel is also... More

This is not the Hyatt or Hilton so no bills and whistles in rooms. However, Rising Villa does have a good large size premium room which at just below US$50, is a steal. Breakfast is simple but does its job with a fair bit if variety for different guests. The service is impeccable! Front desks girls and the many other... More

Great Location, Outstanding staff, Great Rooms & Quiet which is abonus in Hanoi, Great Breakfast, Great value for money, Outstanding service - Cathy and the team couldn't do enough for us (early opening, excellent booking service for trips out of Hanoi Cheap washing service ) Thanks for making our family visit to Hanoi so enjoyable

The staff is incredibly friendly and helpful. Some equipments need to be refreshed (bath, wall..). Moreover, there is no shelve in the dressing. However, we really enjoyed our stay at this hotel. We really liked the location (in the Old Quarter), the large breakfast and the bed with the embroided linen.

One thing that stood out was the friendliness of the staffs. They were always happy to help with any questions we had. We got a room which is not that spacious and lack of windows/ventilation, but it was clean and tidy. Internet is available in the room, but it's a bit on and off sometimes and it's a bit slow.