I stayed here for 3 nights and 3 days. I loved the service -- the staff was incredibly friendly. They took the time to ensure I had the right cruise for my trip to Halong Bay, they helped me get expedited laundry service during my last night there and even made my breakfast to-go so I could get eat it... More

I stayed at the Hanoi charming hotel five days total. For the whole time, the staffs great smile always gave me warmth. The room was clean and nice. There are rooms that only has a window in the bathroom, not in the bedroom. But still, for the cheap room rates, I think this hotel is wonderful. I really want to... More

up a small side street this lovely hotel completley looked after us in every good way that you would want for our two week stay at this hotel. classed as a 3 star hotel(but basic by western standards) they paid the transfer driver on arrival for us and the same on the return leg by the assistants at the hotel... More

We stayed in the Charming for 2 nights and were blown away by the level of service that they provided. We arrived from the airport early in the morning and although the check in time was mid day they had our room ready within 10 mins. The rooms were very clean, with a flat screen tv and computer. As first... More

This hotel is awesome. Its basic, but very clean, good breakfast but mainly the staff are so helpful. I'm a lone female traveler so a free pick up from the airport was very appreciated! They stored my luggage safely during my trips and arranged pick up from the railway station at 4:30am. I got very ill (not related to this... More

My partner & I travelled through Vietnam mid May. Charming Hotel is in a great location and the staff could not be more helpful. We were struggling with our Halong Bay tour and the staff saved us the hassle with a couple of great suggestions. Ended up going through V-Spirit. Breakfast is pretty basic; but still nice. Would definitely recommend... More

The Hanoi Charming hotel was one of our best hotels in Asia. The staff was very friendly and helpful, if you book 3 nights or more they even have a driver that comes to pick you up from the airport (takes about 50 mins, a taxi will cost around $12-15). The rooms were very clean and well maintained. Breakfast was... More

I stayed two days at the charming hotel. Before going to Hanoi, I contacted Mr. Duc via email in order to get information about Halongbay tour the hotel arrange. Whenever I demanded detailed information, he kindly answered. When I arrived at the hotel, I was happy with excellent customer service the staff provided. The room( delux twin bed room) was... More

As per the 650 excellent ratings on here just do it! After 4 months in SEA, this was the absolute best place that we stayed. The staff (especially LAN) were brilliant, they remember your name, your travel plans and are incredibly helpful and trustworthy. They provide free pickup to and for the train station, will keep your bags free of... More