Am a loyal Serena customer and recently joined their Prestige programme after staying at this hotel for 12 nights earlier in the year. The hotel compound is large and very grand. The highlight was the hotel's large, modern and very clean spa and gym facilities. Pool was fairly small given the size of the hotel. The room service menu was... More

We (2 adults) stayed at the Serena Hotel in Kampala for 4 nights, in April 2013. The hotel is superb, rooms are spacious with a balcony (remember to ask a room facing the front), the service is very helpful and courteous, breakfast is very rich. The hotel has beautiful grounds, with pools, water-jets, decks, bridges, gym, restaurants. The hotel is... More

I had heard the Serena was the place to stay in Kampala and I got a booking for this trip. I simply can't fault the hotel at all. My card to my room was not working after I got to the fifth floor and out of nowhere was a steward who greeted me and knew my name , he quickly... More

Excellent Hotel in the centre of Kampala . High end hotel with excellent facilities . Rooms are quite large with separate working table. All rooms have attached balcony - you can enjoy pleasant weather of Kampala by sitting on the balcony and sipping drinks in the evening.

I frequently travel to Africa and Serena Hotels are my preferred choice. Out of all Serena Hotels, I distinguish Kampala Serena. I cannot find a single issue to mention: great people, great service, great food, great rooms, a huge gym and a very nice pool... Even greater, they also have something new to offer. For example, they've just changed their... More

Lobby and pool was gorgeous but, room was not super impressive for the money that we paid. There are many different restaurant options which was nice and the brunch which was included in the rate was "to die for". The brunch in itself was like a feast. Rooms were clean with large bathrooms. Our room had a view of the... More

There are many detailed reviews on the Serena, all pretty much on the mark. I echo their positive evaluation. If you must be in Kampala, this is the place to be. Room, food, drink, spa, haircuttery, pool grounds, bravo. Loved the internet. Two quibbles. I had a terrible time getting my TV u and running, but they did get there... More

This is a great hotel, which stands comparison with any hotel in any city; the fact that is in the heart of a congested, flithy and poor city whose infrastructure has collapsed after decade of inept government is astonishing (though it should be said that the politicians, civil servants and middle men who have gorged on corruption are the only... More

This hotel is amazing! there are 4+ places to eat on site plus 24/7 room service. The food is healthy and tasty. Internet is included and pretty good. there is also a 24 hour business center that is well staffed. The hotel has a separate conference center. A really nice spa. As well the gym is definitely the best hotel... More