Dear Mr. Srini1966, First of all, I would like to thank you for your constructive feedback and forward my sincere apologies for any inconvenience caused. Your points has been addressed to the concerned departments and corrective actions has been taken without delay. Thank you once, again for your valuable feedback and we do hope your recent experience will not dissuade... More

Dear Ms. Spoutnik, Thank you very much for posting your review on TripAdvisor. Your detailed and very informative feedback of the hotel and its services is very helpful for the Al Salam Rotana family. Through your comments we understand more the expectations of our valued guests to further improve our facilities and services. We look forward to welcoming you again... More

Dear Ms. Kelly, I would like to take this opportunity to thank you very much for taking the time to write your comments after your recent stay at Al Salam Rotana Hotel. It was a great pleasure indeed to have you as our guest Ms. Kelly. It is our goal to maintain the highest standards of service to all our... More

Dear Ms. Flossykins, Thank you for taking your time to write your comments on Tripadvisor it was indeed our pleasure to have you as our guest and delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you again Ms. Flossykins and assure you of our best attention and services at all times. Best... More

Dear Ms. Merryole, I would like to take this opportunity to thank you very much for taking the time to write your comments on TripAdvisor after your recent stay at Al Salam Rotana Hotel. It was a great pleasure indeed to have you as our guest. It is our goal to maintain the highest standards of service to all our... More

Dear Mr. Michael W, I would like to take this opportunity to thank you very much for taking the time to write your comments on TripAdvisor after your recent stay with us. Indeed it was a great pleasure to have you as our guest Mr. Michael W and thank you for your generous comments. We look forward to welcoming you... More

Dear Mr. Posts294201, Thank you very much for your recent stay at Al Salam Rotana Khartoum and the time taken to post your comments on the Tripadvisor. It was a pleasure to read how much you have enjoyed your stay with the hotel. Customer satisfaction is amongst our highest priorities here at Al Salam Rotana Khartoum and I was glad... More

Dear Ms. Jasmine P, Thank you for your recent stay at Al Salam Rotana Khartoum and for posting your comments on the Tripadvisor. Many thanks for mentioning so many positive elements about our hotel facilities, will definitely share your feedback to the entire family, who I am sure will be delighted at your generous comments. We look forward to welcoming... More

Dear Mr. Felix057, Thank you very much for your kind words, it was indeed our pleasure to have you as our guest and delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you again and assure you of our best attention and services at all times. Sincerely yours, Ghassan Dalal General Manager More