This is my first review on TripAdvisor, felt I had to provide feedback for KZ because I had such a nice stay there! I stayed there for more than 2 weeks and during that time the staff couldn't have made me feel more at home. Everyone knew my name and took the time to chat to me anytime I passed... More

This was my fourth stay and the hotel gets my return custom because of the assistance and friendliness of the staff. They are a credit to the business. The rooms are clean, simple and secure, the room service menu delicious and affordable.

After this hotel resold my wife's booked and pre-paid room on the evening of the 30th November 2011, my wife, who was travelling solo, was stranded in a foreign city in the middle of the night. We still are trying to get a refund from them. Although they sold the room twice and were paid for it twice they still... More

Wonderful staff, friendly management. Very affordable according to the location. Clean and very safe.

We spent two nights at the KZ at the end of January (2012). We saw how highly rated the hotel was on Trip Advisor, and on Hotels.com, and were looking forward to our stay. Sadly, we were pretty let down. I think the rating I give it is very accurate - average. The service, of course, was very friendly. (Ethiopians... More

Excellent staff with great customer service. Excellent VALUE FOR MONEY, much better than Hilton/Sheraton (which is the same as all other luxury hotels in this world) Fantastic location (very safe because of Diplomatic area/everything you need within very short distance, including the airport). This location also gives you a feeling of the real city, not "an own world" inside the... More

No issues, service was good, in-room wifi was excellent (v fast/reliable), rooms clean, plug sockets took a variety of plugs. Only negatives were that the hot water didn't last long, and the breakfast was fairly basic. Airport shuttle (complimentary) was a good plus. Location was good, 3 Birr in minibus taxi into centre of town (any blue minivan works), great... More

The good: it's very close to the airport; the restaurant is efficient and the food is good. The people working there are generally very nice. The not-so-good: Definitely down at the heels. I stayed in 2 different rooms on 2 different stays, and both were in significant need of refreshing (major stains in rugs, etc.). For some reason the hairdryers... More

Booking for my wife I twice contacted them by their website. Although it says they will respond in 24 hours I heard nothing. Finally managed to book and paid upfront. When my wife arrived at Bole Airport and 'phoned them they had given the room away, saying she hadn't confirmed. Now trying to get our money back. First they say... More