I appreciate you taking the time to write a review of your experience with us. The issues you described in your survey are not acceptable, and I sincerely apologize for your experience. As the new General Manager of this property, I am striving to get any and all issues addressed as quickly as possible.I have added some duties to all... More

Thank you for your great review of our property. Our goal is to make you feel at home while you are away from home and I am glad we achieved that! Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear about the great service the staff and General Manager provided you with. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I received a copy of your review, and wanted to take a moment to personally respond. I am really glad that you enjoyed staying with us during your recent trip to Aurora as management and staff strive to help ensure that each guest has a satisfying experience. I am grateful for the feedback you provided so we are able to... More

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. We will continue to coach our team to ensure that these kind of issues are going to be addressed and ensure that does not happen again in the future.... More

Thank you for taking the time to write a review of your stay. I was delighted to hear how much you enjoyed your stay! We continually work to improve our hotel and I really appreciate the positive comments you made and I look forward to serving you again the next time you find yourself in Aurora. I invite you to... More

I appreciate you taking the time to write a review of your experience with us. While I was concerned reading about your experience, I was thrilled to hear the positive comments concerning staff. We work very hard to provide quality service to our guest and I sincerely apologize that there were noise disturbances that impacted your stay in a negative... More

Thank you for your great review of our property. I'm glad that you enjoyed staying with us during your recent trip. We look forward to seeing you again, should your travels bring you back to our area. More

I recently received a copy of your review of our hotel.  Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff.  I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. It is my pleasure to provide an explanation regarding the... More