I am usually a fan of the Westin hotel brand. It usually mans comfort and easy. This Westin was fine, but maybe a bit tired. After being there a few days, I notices some wear issues, like holes in the carpet of the restaurant, leaks from the skylight, etc. My room was neat and serviceable, but not quite what I... More

Stayed two weekend nights here. Check-in was seamless, staff was helpful. The restsurant seating was very slow. Bar/lounge service was efficient and the food was tasty: risotto cakes and a salad. The rooms were pristine, roomy, updated, and comfortable. Parking was exorbitant. Would stay here again, and ride the metro in.

I cannot believe Westin even owns this place? They charged me $300+ for this? If the hotel chain cannot afford to clean it properly and renovate it, how about selling it to a hotel chain that can rather than tarnish your name so badly? This is one of those hotels that was built in the 80s with all the rooms... More

Had a conference across Thomas Circle, but my SPG loyalty brought me to the Westin. Good decision. The hotel is a very standard Westin, which I find to be quite nice. Because of the nature of DC hotels, about 90% of the rooms face into an interior atrium, plenty of natural light and not too much noise, but worth mentioning.... More

This hotel does not appear to be a real Westin. The lobby is not attractive and spacious. There is not a nice breakfast area, breakfast was not as expected in a Westin hotel. Corridors leading to the rooms had dirty carpets. It looks like they may have converted a lower end hotel into a Westin, and they did not do... More

I had a rude awakening when I stepped into the shower and found long strands of black hair on the shower walls and in the bath tub. I found more of the same in the sink. I went downstairs to report this to the front desk expecting that they would be horrified and apologetic - they were neither. They simply... More

Two blocks from the Metro Station. Was a little surprised at the parking fee. to leave your car the and coffee stand is LIMITED. Go to one of several coffee shops around the corner. Other than this - great hotel, clean, efficient. My second stay here and would stay again.

Room was nice but expensive, typical for DC. Hotel was clean and staff friendly. Place is well kept. Overnight parking was $43, unexpected. Continental breakfast was $16(Cold food), $26(hot food). They served OJ right away. If you did not get the continental breakfast, that OJ was $6. If traveling on business or a budget, this could eat into your daily... More

FYI, I recently had two contrasting experiences re: customer service and how it can reinforce or diminish a brand. In Washington, D.C. I stayed at the Westin Hotel, which was the host hotel for a conference of the Hispanic Association of Colleges and Universities. The hotel is centrally located and the rooms are stylish and modern although the atrium architecture... More