My mum and I stayed at the Holiday inn for 4 nights at the beginning of June. We really enjoyed our stay and can't really fault it at all. I was aware that renovation work was being done after reading some reviews and it didn't actually affect us at all. The only noticeable thing was the main entrance to the... More

Some of the hotel seems newer and some seems like it was built in an old buiding. The staff was pleasant although not overly friendly. The room was clean but very simple with no extras or fine amenities. The towels were thin and no coffee service in the room. Internet was free for 1 hour, big deal! How annoying. The... More

You cannot beat the location of this hotel as it is situated right beside the City Centre! You can also walk to the Wawel Castle in about 5 minutes. The staff at the hotel from the front desk to the bell hop were not only friendly but provided outstanding service! They also upgraded me which is always nice! The hotel... More

This hotel is ideally situated for walking to the old town. In 10 minutes or less we were in the town centre market square. It's also between the old town and Kazimierz, the Jewish quarter, and close to tram routes. We didn't eat in the hotel as breakfast was expensive ( about £12) but can't fault the cleanliness of the... More

This Holiday Inn is definitely not a 5-Star property (more like 3.5 to 4 Stars... it is a Holiday Inn after all). But what it lacks in hotel stars, it makes up in the incredible 5-STAR SERVICE it's staff provided. Aneta, Marek, Bartosz, Szymon, Robert and Mateusz (all front desk staff members)... you are all SUPERSTARS!!! They went out of... More

Stayed 3 nights at this hotel in May 2013. The room and bathroom we had were very large and clean and the bed was so comfortable! We didn't have breakfast in the hotel as it was expensive and there are plenty of places to eat nearby. I don't know why it was given a 5 star rating, as like others... More

We stayed here in February 2013 for a City Break, the front desk staff where great at their job and gave us a room with a balcony (for smoking purposes as one of us smoke and the other doesn't) they organised our day trips for us and on one occasion we over heard them trying to help another family track... More

Pros: location right next to old town, new rooms Cons: breakfast was sub par, not a 5 star as they claim Breakfast: 60 zloty Parking: unknown Internet: available, cannot remember if it was free. This hotel is located right outside the ring road that surrounds the old town. It is about a 5 minute walk from the main attractions and... More

First of all, Krakow is probably the most friendly city we've had the pleasure to visit. This hotel is of a standard for any of the mid-range chains. Not sure how it can be classed as 5 star - there's nothing really wrong with it, it's just average! (clean, comfortable, en-suite, tv, coffee facilities, restaurant, bar). Don't expect a 'good'... More