Satisfied: Room and cleanliness.
Dissatisfied: Mostly unfriendly staff, including Therapy personnel (with a very few exceptions )
Passenger Lifts were deplorable, the worst ever experienced anywhere. slow, unresponsive, small, whilst the Staff lift is big, fast and not permitted to be used by guests.
Therapy treatment was very "matter-of-fact" , very little friendliness. This should have been a relaxing experience,...
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We appreciate your opinions. We regret to hear you were not fully satisfied with our facility. However, many things have changed since your stay. In 2009 the former hotel Swiss Court (Švýcarský dvůr), one part of the newly built Spa Resort Sanssouci, underwent complete reconstruction. The new hotel complex meets 4* hotel requirements. Its staff takes regular training courses.
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