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All 78 Karlovy Vary hotels »

Spa Resort Sanssouci

4.0 of 5
U Imperialu 11, Karlovy Vary 36001, Czech Republic
Hotel amenities
Ranked #8 of 78 hotels in Karlovy Vary
4.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    6
    6
    3
    2
    1
Date Rating
dedulyaborya
Naperville, Illinois
2 reviews
5 of 5 stars Reviewed 31 January 2012

All the promises from their website were delivered and the service was excellent. The staff is very friendly and helpful. Food was tasty with good variety. The hotel was spotless clean all around. Love the underground parking-garage, didn’t have to dig the car out of snow in the morning. Will come back soon for the next visit when I am... More

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navigator009
Amsterdam, The Netherlands
Contributor
14 reviews
4 helpful votes
5 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

It was nice place to restore your health with full board. The staff was perfect, room was clean and big enough with nice view. The meal was unbelievable , huge choice and delicious. More

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FlotteReiseLotte
1 review
2 helpful votes
5 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

Das dritte Mal habe wir nun mit meinem Mann das Sanssouci zum zweiwoechigen Kuraufenthalt besucht. Wir kommen gerne wieder wegen dem guten Preis-Leistungs-Verhaeltnis: ruhig sonnige Lage in schoener Natur, sehr angenehmes und freundliches Personal, gutes und reichhaltiges Essen, gemuetliche Zimmer mit Balkon und schoener Aussicht, alles sauber und gepflegt. Vor allem sehr gute Kuranwendungen von erfahrenen Aerzten und Therapeuten. Viele... More

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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
19 October 2011

Vielen Dank für Ihren Aufenthalt im Spa Resort Sanssouci und die sehr nette Bewertung unserer Leistungen. Es freut uns sehr,... More

marwan1975
syria
Top Contributor
63 reviews
77 helpful votes
3 of 5 stars Reviewed 6 August 2011
3
people found this review helpful

i stayed at this hotel last april for four nights to attend a confrence held in hotel thermal. sorrounding area is calm and relaxing , but a little remote.. so you need to use the public transportation or to walk for 30 minutes to be at the center. frontdesk ladies were all extremely rude.. may be because their english is... More

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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
22 August 2011

We thank you for choosing the Spa Resort Sanssouci and for writing an evaluation that brings us a valuable feedback and an impulse to further improve our services. You are right that our hotel is not situated in the city center. Instead, it lies in a quiet, green neighborhood, a location appreciated by most of our guests. Public transportation connecting... More

sevolen
Moscow, Russia
1 review
4 helpful votes
2 of 5 stars Reviewed 28 November 2010
4
people found this review helpful

I stay in the hotel from 28 November. I would say that the service of the hotel is below one can expect from the 4 star hotel. I would rate it 3 star plus maybe. Here are a few examples. First, I booked a room in the blue house which is said to have more spacious and comfortable rooms. The... More

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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
22 December 2010

Dear Mr. Konevskiy, We are truly sorry that your first impressions of our resort have not been positive. We apologise for any misunderstandings in connection with your accommodation. Nonetheless, we would like to inform you that both main buildings at our resort are of the same category and quality standard. The size of the guest rooms in both buildings is... More

graiglea
Frankfurt, Germany
Senior Reviewer
7 reviews
9 helpful votes
2 of 5 stars Reviewed 1 April 2008
1
person found this review helpful

Satisfied: Room and cleanliness. Dissatisfied: Mostly unfriendly staff, including Therapy personnel (with a very few exceptions ) Passenger Lifts were deplorable, the worst ever experienced anywhere. slow, unresponsive, small, whilst the Staff lift is big, fast and not permitted to be used by guests. Therapy treatment was very "matter-of-fact" , very little friendliness. This should have been a relaxing experience,... More

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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
12 July 2010

We appreciate your opinions. We regret to hear you were not fully satisfied with our facility. However, many things have changed since your stay. In 2009 the former hotel Swiss Court (Švýcarský dvůr), one part of the newly built Spa Resort Sanssouci, underwent complete reconstruction. The new hotel complex meets 4* hotel requirements. Its staff takes regular training courses. All... More

Chudinov
2 reviews
5 helpful votes
5 of 5 stars Reviewed 9 November 2011
5
people found this review helpful
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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
1 December 2011

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Alexander W
Munich, Germany
2 reviews
8 helpful votes
5 of 5 stars Reviewed 18 September 2011
2
people found this review helpful
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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
1 December 2011

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A DaoDao Member
4 of 5 stars Reviewed 21 August 2011
Google Translation

This review was written in Chinese.
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  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
1 December 2011

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Marlon67
Poettmes, Germany
1 review
3 helpful votes
3 of 5 stars Reviewed 25 March 2011
3
people found this review helpful
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Jan Koutny, Manager at Spa Resort Sanssouci, responded to this review
28 April 2011

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