I never write hotel reviews but this time i just cant ignore it and help people to choose the best hotel in Karlovy Vary. I stayed in Imperial 15 days, got medical package with full board.Personnel is very kind and helpful, Balneo center where you get your treatments is very clean. Food is nice. There are some guests is the...
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Thank you for your rating and full comments.
We are happy to hear that you enjoyed your stay in Hotel Imperial in Karlovy Vary.
We look forward to your next visit.
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We spent two weeks with my wife and our two children at the Imperial for Medical Wellness including full board and 2-3 spa treatments per day. Was a fantastic experience, we are delighted and will come back in spring.
The location is perfect with a stunning panorama view from I guess every guestroom overlooking Karlovy Vary and the beautiful nature....
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Dear Alex,
Thank you for your rating and comments. We are happy to hear that you and your family enjoyed your stay in the Imperial hotel. It is our priority to provide high-quality services.
Next year the Imperial hotel Sport center will undergo reconstruction which will change its environment into a more modern and enjoyable place.
We hope to welcome...
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This was a last minute decision for us. Rooms were a little pricey but the hotel is beautiful and so are the grounds. We walked a lot! The town is enchanting. Our room had a perfect view of the city with a very nice balcony. The staff were ok, not great. They did speak English but not very friendly. Breakfast...
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Dear Rosemary,
Thank you for your rating and comments. We are happy to hear that you enjoyed your stay in the Imperial hotel.
We make our utmost efforts to continually improve our staff’s language skills.
I believe that next time you stay in our hotel their better communication skills will be a pleasant surprise for you.
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Friends recommended the Imperial and we spent three weeks at this amazing castle. We were avaited at the Prague Airport, friendly driver, great ride to Karlovy Vary, beautiful scenery. Our medical spa vacation was a unique experience. The doctors and therapists have treated us with highest attention and competence. The food at the Paris restaurant is delicious and the service...
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Dear Gregg,
We appreciate your highly favorable evaluation and comments.
We are happy that we enjoyed your stay in Hotel Imperial. We do our best to make all guests of the Imperial hotel absolutely satisfied with their stay.
We look forward to your next visit.
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Pros:
- large hotel located in an old historical building which looks very nice
- excellent view to the city and mountains, because it's located on top of the city
- rooms are very large with high ceilings. I have been in many hotels in Europe and this one had the largest rooms.
- a lot of fresh air available...
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We appreciate your evaluation of our services and extensive comments, referring, among others, to shortcomings. This information brings us valuable feedback. We would like to take this opportunity to address some of the flaws you mentioned.
Our staff receives regular training regarding corporate standards, including language skills.
14-day therapeutic packages are limited to 18 procedures per week. Considering the guest’s...
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My mother and I came for a 2 week stay here in November 2010. We are both Russian speakers so the lack of English language speaking staff is not a problem. We have mostly enjoyed our stay with the exception of a very unpleasant interaction with the hotel's management, which still has a lesson to learn about keeping their customers...
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We would like to thank you for staying with us and for providing us with valuable feedback. We are glad that you were generally satisfied with your stay at the Imperial. Nonetheless, we regret to learn that there were some aspects that you felt somewhat dissatisfied with.
The reception staff followed standard procedures, when guests pay for their stay upon...
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I am accustomed to American hotels, which typically have fairly large rooms, and normally Queen or King sized beds. Hence my level of satisfaction in Europe is often on the low end because European hotels usually have much smaller rooms, and getting a large bed is quite a challenge.
However, this hotel is really beautiful, the rooms are large, and...
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We are grateful for your compliments. The Hotel Imperial does offer spacious room, a quality appreciated by many of our guests. It is our main goal to provide our clients only with top-class services, which include, among others, comfortable rooms of all categories. We are looking forward to seeing you again.
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The hotel is beautiful and our room was lovely - more like a suite than a normal room: we had a balcony with a wonderful view of the mountains, and the bathroom was huge, clean, and definitely well-equipped. However, the double bed was created of two single beds pushed together, which is not ideal, especially when you're on a romantic...
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We appreciate your comments and are glad you enjoyed your stay in our hotel. The hotel balneological center, which underwent complete reconstruction in 2007, ranks among the most modern facilities of its kind not only in Karlovy Vary. A large number of procedures (Over 500 procedures are provided every day.) necessitates our guests’ punctuality. We are sorry about the inconvenience...
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imperial is a bit above the centre of Karlovy Vary, but there is a funicular and two buses.
the curative facilites seem best in the town (i heard the people who stayed in the other hotels), still the doctors seem to work a bit automatically so you'll have to patiently talk to them to get what you really need.
the...
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We appreciate your opinion. Both hotel restaurants (Prague and Paris) were completely remodeled in 2008 when they acquired a more comfortable and pleasant feel. The Prague Restaurant has introduced a new entertaining program called “Show kitchen” which is very popular with our guests.
All guests are provided with free Internet access. In the rooms they use LAN connection and in...
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from where to begin and where to end.................. i was there for christmas eve......there was no english staff, so we had to communicate either in russian or with signs.....the dinner was served until 8!!!!!!!!!!!!!! the food was of low quality and the waiters really arrogant. Karlovy vary was an excellent and very romantic town but imperial hotel was a really...
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We appreciate your comments. We regret to hear that your Christmas stay in the Imperial Hotel was not up to your expectations. It is true that the Prague hotel restaurant is open until 20:00 hours. Yet the Paris Restaurant is open daily until 22:00 hours and the Club Imperial closes as late as 3:00 hours. All of our catering facilities...
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