Prepaid two rooms for 5 nights plus New Years Eve arrangement. Upon checkout I was presented with a bill for almost 1.000 USD. After printing 4 bills involving 4-5 managers and assistents, they finally produced a bill that was acceptable, food and drinks charged to the room. They took 40 minutes, making us almost miss our plane. No apologies or... More

Since many year my favorite hotel in Karlovy Vary. Best location and fine staff. Love the valet parking and how they remember your name and their personal interest in guests in general. It is a bit confusing, Pupp de Luxe and First Class, de Luxe is the building on the right side and First Class the building on the left... More

Although the Nr. 1 hotel in town and beautiful on the outside, this hotel did not meet my expectations. Scruffy, dated interior. Soviet-style service, in particular the valet. Mediocre food. OK for a one night stay and probably a must for hotel collectors. Beautiful location in a beautiful city nevertheless, surrounded by luxury boutiques. More

we stayed for one night but definitely wish we would have stayed more, the city karlovy vary is to die for, looks like a postcard, the hotel is so nice and elegant, we even had a thai massage right there in the hotel, room is very big and superb, breakfast five star, they charged us for a hot chocolate which... More

We stayed at this hotel for 17 nights in November 2010. I can tell you that the hotel (building) and surroundings are amazing. But, as always, all surprises are hidden inside of the box... everything in the hotel with the slight touch of time... the staff trained well enough to be non bothering...but i wish they could speak english better... More

We booked a double room in the Deluxe (five star) section of this hotel. Although the building has some beautiful features and reminded us of an era of bygone elegance the hotel is NOT up to five star category. When you pull up to the hotel images of the Hotel Negresco in Nice and similar places come to mind but... More

This was a gift to top off my trip to Prague and wish it could have been where I stayed the whole time. Well worth the travel to get there. More

We have stayed in this hotel just for weekend. It's little bit expensive but very nice. Everything was OK, room was clean, nice bathroom. Breakfasts were very various, good choice for everyone. Last evening we have had dinner in Grandrestaurant and it was delicous, in my opinion better than in Embassy or Capri restaurant. The staff in restaurant was kind... More

Pros: beautiful property (amazing crown molding everywhere) built in 1701; fascinating that everyone from Beethoven to DeNiro have stayed there; good value for such a special place; large rooms with high ceilings and gigantic bathrooms; good location. We got a suite with a gorgeous view of Karlovy Vary's history district. Cons: you have to pay for Internet access which is... More