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Mercure Hotel Frankfurt Eschborn Sued

Frankfurter Str. 71-75, 65760 Eschborn, Hesse Germany
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Traveller (39)
Room & Suite (13)
Dining (12)

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About

#7 of 12 hotels in Eschborn
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The 4 star Mercure Frankfurt Eschborn Sud offers 125 modern, airconditioned rooms with desk, telephone, fax, modem connection, high speed Internet, cable and pay TV, minibar and safe. The hotel is located in the foothills of the Taunus region in the Eschborn Sud industrial area, home to a number of major companies. Only 7km from the exhibition centre, 9km from the centre of Frankfurt, easily to reach by train. Bar, Kukimi Food & beverage Store , meeting rooms, public basement garage. WLAN available in all areas
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Casino and Gambling
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Parking
Wifi
Paid internet
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Green
Business
Languages Spoken
English, French, German
173Reviews2Q+A8Room tips

Reviews
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Noel D wrote a review Oct 2019
Newbury, United Kingdom130 contributions102 helpful votes
This is no longer a 4 star hotel. Recent cost cutting changes have eliminated evening meal service and room mini bar (now its self service microwaved meals from the lobby). I imagine the changes look good for the Mercure accountants, but did anyone ask the customers ?
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Date of stay: September 2019
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 4 Oct 2019
Dear Noel, many thanks for your reply. We can understand, that not each guest agree with our change in a mordern F&B concept. Since January we have implemented the Kukimi concept with Asian, Indisch and local Food. Also , Salads ,wraps and sandwiches 7days /24 hours. Also we serve fresh made Pizzas in the hotelbar during the week in the evening. Since we have installed the shop, the amount of offered drinks increased from 7 out of the minibar, to about 30 several drinks, we offer in the shop. Also we reduced the prices for the drinks and food in respect, that we do not have the high cost of minibars , that are not used in the room. We have gain many positive feedback to this . Surtainly our bisto / hotelbar is opened during the week to offer service and beer , wine and other drinkt to our guests. best regards Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest27606708422 wrote a review Jul 2019
1 contribution
Lobby/bar area extremely warm. Bedroom too warm even with A/C. Bar not open Sunday evening or upon our return from dinner Monday evening. Bar hours listed as open until 1am. These are all factors that I will consider when returning to the area.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 8 Jul 2019
Dear guest, many thanks for your feedback. We apologioze, that we did not meet your expectations during your stay. We will work on to improve and hope , to welcome you again. bet regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kricho wrote a review Apr 2019
Cuckfield, United Kingdom537 contributions365 helpful votes
This hotel feels a bit like a youth hostel. Very old and tired. You can get much better hotels, much newer for 5eur more but they book up quick so be organised to avoid mercure mediocracy. The good: - it’s near my office - free WiFi The bad: - check in desk is frosty and you don’t feel welcomed - old fashioned decor - tired rooms and super tired reception It was 105EUR, half the price of the other mercure and actually a lot cleaner than it’s more expensive cousin. I would really not want to stay again because it’s tired and the lack of customer service.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 8 Apr 2019
Dear Kricho, many thanks for your reply. We are sorry to hear, that you do not like our hotel and that our reception did not welcome you warm and friendly . We will work on to improve . best regards Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RiceyTraveller wrote a review Apr 2019
Australia407 contributions140 helpful votes
I like the hotel, the rooms are great and comfy. I was there for work so stayed very close to the client office. Was fine except no food at night apart from pizza or what you get from the fridge area and heat up in the microwave. Not sure if I missed that bit when booking but perhaps if I did not the hotel can make it clear about the food As I had no time to wander being in a very quiet area is OK but remember it is a business areas so limited evening activities as everyone goes home Nice staff, very friendly and helpful. I will stay here again but am forewarned and am ready for the food issues
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Date of stay: April 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 8 Apr 2019
Dear Ricey, many thanks for your reply and your friendly comments regarding the stuff . Hope to welcome you soon again . Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miss May wrote a review Mar 2019
Beijing, China1886 contributions114 helpful votes
+1
I stayed at this Mercure Eschborn Sued twice - once in December and once in February. The hotel is located close to many offices in Eschborn and around 2 other Mercure hotels. At this Mercure branch, the food was really the best of all 3 hotels. When I arrived at the hotel the first time I got a room with 2 single beds even though I booked a room with a king bed. I went back to reception and they changed my room instantly, which was quite good cause otherwise, I would not have stayed there. Pros: - Really good breakfast with lots of vegetables and fruits, super crispy bacon which is very hard to find in hotels nowadays! - Delicious dinner, every single dish! Especially the Vienna Schnitzel. - Comfortable bed - Decent toiletries which are being refreshed daily (privilege) - Good minibar selection Cons: - The room was quite clean but rather small. - Tiny uncomfortable no-arm chair with a mini table wasn't very convenient to sit on. - Noise from the cleaning ladies at 7AM in the morning, banging the equipment and talk loudly... I did not want to wake up at that time after my long flight the night before. Overall this is a good hotel in Eschborn and I might return their once again.
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Date of stay: February 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Far from elevators and from cleaning storage
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 1 Apr 2019
Deay Ms May, many thanks for your time to comment all your impessions regarding your stay. I will share them with my team. We hope to welcome you soon again . Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MiddlesexSteve2008 wrote a review Mar 2019
Wraysbury, United Kingdom43 contributions34 helpful votes
I stayed here while working in the area over the weekend. Unfortunately there was no warning on the website or during the booking that stated that the bar or restaurant is NOT open at the weekend except for an underwhelming breakfast. Imagine my reaction; just got off the plane from UK, arrive at the hotel at around 19.00 to find bar is closed, restaurant is closed, no food available no room service nothing, at reception i was handed a takeaway menu from a local pizza restaurant, my German isnt great so im not sure how i was supposed to order & provide a credit card number. Bar & restaurant closed Friday to Sunday! I walked to another hotel on a freezing Sunday evening in January to get a decent meal. My room wasnt serviced all the time i was here (Friday to Monday), hotel was empty and characterless. My room felt very tired. Cant say the reception staff were welcoming or friendly however restaurant staff (for breakfast) were very helpful and courteous. Would not stay again.
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Date of stay: January 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Dont stay here at the weekend!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 19 Mar 2019
Dear Steave, we are sorry to hear about your experience during your stay. To avoid, that our guests do not receive food and beverage on weekends, if the occupancy is very low and the restaurant / Bar is closed , we have implemented our kukimi shop, whrer you can get 14 main courses, 3 soups and sandwiches and wraps. As well about 20 different softs, beer and wine , if you like. So there should no need to leave the hotel to get something to eat or drink. We are sorry , if our choise to not fit your taste. Many thanks for your feedback regarding the reception and the service stuff. I will share your comments with them. We hope to welcome you soon again. best regards Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GemJayBC wrote a review Mar 2019
Leicester, United Kingdom53 contributions36 helpful votes
I've been staying here for years and it used to be fine. However over the last 6 months it has rapidly gone downhill. The 'restaurant' doesn't do food in the evenings apart from one type of pizza. The staff are rude and getting worse by the minute. The rooms look bare, cold and unwelcoming. I am told 'this is a new concept' I have a new concept too ... early checkout and another hotel! Miserable place to stay. Look elsewhere!!
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 5 Mar 2019
Dear GemJayBC , many thanks for your reply. We are sorry to hear, that you do not feel well with our service and our hotel . The rooms are the same , than during your last stays. There has been no change . If you do not like the style, we apologize. Our new F&B kukimi concept do offer 14 main couses , 3 soups and 4 Pizzas. We have implemented it since End of January 19 . Of course our stuff should not be rude to our guests . This is not, how I know my employees and like other guests give me a feedback about the friendliness of our stuff. I will talk to them and show them your comments to motivate them to do better. best regards Stefan Rösl- General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Biz_Traveller_NL wrote a review Feb 2019
Varnamo, Sweden79 contributions29 helpful votes
The hotel is convenient located at an area where there are many offices. So going to office is just a short walk. Hotel looks ok, rooms are ok. But its simply not 4 stars. It is just average. It certainly not a room where you want to pay 220 Euro for. What I found really disappointing was that there was a bar that was closed. With a sort of silly excuse that there was now no one. After begging long we were allowed one beer. But again they closed it down. It was supposed to be open until 24:00 Breakfast is varied. Other problem I occurred that I mistake was made with the bill. So for me the only real benefit was the location, but for the rest to many issues and problems.
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Date of stay: January 2019
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Service
Sleep Quality
Trip type: Travelled on business
Room Tip: I had not a great view, so worth checking in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 26 Feb 2019
Dear Guest, many thanks for your reply and your comments. We apologize, that the service you expected could not be provided. Due the fact, that I can not see your name, it is difficult to identify your booking an the date of your stay. The rate looks like a Fair period, due the fact, that the rates in Eschborn are in regular times lower than 225,-- €uro. The Bar is open , if we do have the demand . If there is no demand, we have it closed or change opening times . To serve our guest food and Drinks to any time, we have implemented a Kukumi Store / shop, since the 25. of January this year, where we provide a huge selection of drinks,also beer and wine , snacks and food 24 h . We apologize about the mistake with your invoice. I will discuss your comments with my Team and we work on, to improve our serve quality . Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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oransome wrote a review Dec 2018
Zurich, Switzerland1102 contributions330 helpful votes
You would not go out of your way to go to Eschborn. You'd only go there if you re on a business trip to one or other of the large organisations with a presence in this suburb. If you have to go, then staying at the Mercure makes sense. It is ok in all respects; ok room, ok TV, ok breakfast and ok staff. But at any price it is not worth staying in Eschborn unless you have to or you are just putting your head down in the middle of a road trip
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Date of stay: October 2018
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 17 Jan 2019
Dear guest, many thanks for your reply. We be aware that Eschborn is a business district with less entertainment or highlights. Therefore we are happy for your positive comments regarding the hotel. Hope to welcome you again, if you are need to visit Eschborn . best regards Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy H wrote a review Dec 2018
Ashford9 contributions10 helpful votes
Stayed at hotel on a quick business trip Room was very tidy and very clean. Room was very quiet Breakfast was very varied with fruits/cereal/cheese/meats and cooked Hotel was very close to the company I was visiting
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Date of stay: December 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan R, General Manager at Mercure Hotel Frankfurt Eschborn Sued
Responded 26 Feb 2019
Dear guest, many thanks for your kind reply and the friendly comments. I will share them with my Team. We hope to welcome you soon again. Stefan Rösl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€64 - €89 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHesseEschborn
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE HOTEL FRANKFURT ESCHBORN SUED - Reviews & Price Comparison (Germany) - Tripadvisor

Frequently Asked Questions about Mercure Hotel Frankfurt Eschborn Sued
Which popular attractions are close to Mercure Hotel Frankfurt Eschborn Sued?
Nearby attractions include Museum Eschborn (0.9 km), Kath. Pfarrgemeinde Christ-könig (0.8 km), and Evangelische Kirche (0.8 km).
What are some of the property amenities at Mercure Hotel Frankfurt Eschborn Sued?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
Which room amenities are available at Mercure Hotel Frankfurt Eschborn Sued?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Hotel Frankfurt Eschborn Sued?
Guests can enjoy a lounge during their stay.
Is parking available at Mercure Hotel Frankfurt Eschborn Sued?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Hotel Frankfurt Eschborn Sued?
Conveniently located restaurants include Weinstube Alte Dorfschmiede, Heidi und Paul, and Thong Thai.
Is Mercure Hotel Frankfurt Eschborn Sued located near the city centre?
Yes, it is 0.5 km away from the centre of Eschborn.
Are any cleaning services offered at Mercure Hotel Frankfurt Eschborn Sued?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Frankfurt Eschborn Sued?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Frankfurt Eschborn Sued offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Frankfurt Eschborn Sued?
The staff speaks multiple languages, including English, French, and German.