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Mountain Heritage

4.5 of 5
Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
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Mountain Heritage
Ranked #9 of 17 hotels in Katoomba
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106 reviews from our community

    Trip type
Traveller rating
    17
    43
    21
    16
    9
Date Rating
Sydney, Australia
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 8 May 2013

We have stayed at the Mountain Heritage several times now and always have a pleasant stay. The spa room was comfortable the bed a little on the hard side for us but the room was nice and warm on a cold mountain night. We would prefer if they put on a full breakfast with the room tariff, we hate paying... More

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See 2 more reviews by Star_Trekers2000 for Katoomba
Eric S, General Manager at Mountain Heritage, responded to this review
18 May 2013

Dear Star_Trekers Thank you for your wonderful comments, I will be sure to share these with our team. Yes we have recently changed our packages to include a continental buffet breakfast, which is getting some great customer reviews, we did this so we can add cooked to order hot food (for a small extra charge) which our guest feedback indicates... More

Stuart Town
1 review
4 of 5 stars Reviewed 5 May 2013

My husband and I stayed here for our Wedding anniversary. We really enjoyed our stay but the staff at reception made us feel as though they were more important than us. I don't see how that works when we are the one paying. We paid for a package which we did get except for the chocolates we were told we... More

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Eric S, General Manager at Mountain Heritage, responded to this review
18 May 2013

Dear Coralie, Thank you for the feedback on your stay with us. I have shared your comments with our reception staff, & it is disappointing we did not "get it right" for you during your stay. It is pleasing however that you did enjoy your stay and the food at both dinner and breakfast. We hope you will come back,... More

Sydney
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 30 April 2013

My husband booked this hotel for a weekend in April 2013 and when I saw the mixed reviews on Tripadvisor I was hesitant. However, I can say that I really don't know what all the negatives are about. This hotel is what it is. It's an old hotel that has had a good revamp. Downstairs is wonderful with plenty of... More

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Eric S, General Manager at Mountain Heritage, responded to this review
4 May 2013

Dear Daisylinz, Thank you for your very positive feedback, we are always delighted to share such great reviews with our staff. we are very pleased you enjoyed our restaurant and Spa Sublime, our Day Spa. Alan, our resident pianist is also pleased to receive your positive comments. Thank you for staying with us, it is good advice to book one... More

Adelaide, Australia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 April 2013 via mobile

My boyfriend and I stayed at this resort from Thursday 24th of April over the long weekend. The views are impeccable and the hotel itself is absolutely beautiful ! We booked last minute and as a result did not get the bigger or spa room however our room was lovely - very spacious for the base level room also very... More

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See 4 more reviews by Rossandsez B for Katoomba
Eric S, Manager at Mountain Heritage, responded to this review
4 May 2013

Dear Sarah H Thank you for your very positive feedback on your stay with us. I have shared your comments with our team, particularly Tina on Reception & our housekeeping staff. We are pleased your unfortunate fall did not detract too much from your level of enjoyment, and trust you are now fully recovered. Thank you too for your feedback... More

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 April 2013 via mobile

We stayed at this hotel for one night and were disappointed. There is good and bad though.... The location and view are great as is the character of the building. The food was good and the waiter/barman, Dean, worked very hard providing excellent service. The downsides of our stay were: the busy road outside the hotel was noisy from early... More

Was this review helpful? Yes 3
Eric S, Owner at Mountain Heritage, responded to this review
7 April 2013

Dear ArtNich First let me apologise for the Hoover noise outside your room. Your feedback has prompted us to review our housekeeping schedule to ensure there is no re-occurance which may bother future guests. It is unfortunate this has impacted on the quality of your stay. Glad you enjoyed our location, the great view, and the character of the building.... More

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Edmonton, Alberta
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 22 March 2013

We enjoyed our stay at the Mountain Heritage Hotel on March 20, 2013. It is. a grande old dame that was built in 1908. The rooms are a decent size with high ceiling and are clean with modern ammenities such as a fridge, ironing board, hair dryer, and the bed had a comfortable mattress. The main floor has several sitting... More

Was this review helpful? Yes 2
Eric S, Manager at Mountain Heritage, responded to this review
8 April 2013

Dear noelmcn Thank you so much for your review. We really enjoyed having you and & your wife stay with us, and we are very pleased you had a great experience. I will be sharing your feedback with our team, who will be delighted to hear your positive comments. Thank you again for taking the time to provide those wonderful... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 13 March 2013

Chose this hotel for its view, and our room had a beautiful view. On arriving, it was hard to find reception and there was a stuffy smell on entering the 19th century building. Very dated decor. Staff was helpful, wifi expensive with only intermittent service. Breakfast was excellent, spa in another building - did not use it. Room was clean... More

Was this review helpful? Yes 3
Eric S, Manager at Mountain Heritage, responded to this review
8 April 2013

Dear mooreca53 Thank you for your feedback. Yes, unfortunately there was some noise in the corridor, as our technicians worked to restore the fluctuating wi-fi signal. We apologise for the inconvenience this caused you , and the negative affect it had on your stay with us. We have decided to upgrade to a larger capacity, latest technology system with faster... More

Newcastle, Australia
Top Contributor
62 reviews 62 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 27 February 2013

We spent the weekend here and absolutely loved it. The common areas had charm and the rooms were clean and tastefully decorated. We ate dinner at the restaurant, the service and food were outstanding. The only negative was breakfast, which was a little disappointing for the price.

Was this review helpful? Yes 2
Eric S, Manager at Mountain Heritage, responded to this review
8 April 2013

Dear lindat44 Many thanks for your positive feedback. We are delighted you enjoyed your stay and the service and food in our restaurnt. I am sorry we did not get our breakfast price/value proposition right for you. We have taken this on board and reviewed both our breakfast pricing and product offering. Once again, thank you for your positive and... More

Adelaide, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 February 2013

I booked a room for my parents travelling to Sydney and they provided great feedback, loving the location, wonderful views, helpful and friendly managers and staff. 1920s style with modern conveniences, very clean and comfortable rooms and a great feel about it.

Was this review helpful? Yes 1
Eric S, Manager at Mountain Heritage, responded to this review
8 April 2013

Dear CRVH We are delighted your parents enjoyed our location, views and friendly staff. We do strive to provide a great experience for our guests and it is very rewarding for our team when we receive such positive feedback. We hope we can welcome you, as well as your parents back to the beautiful Blue Mountains again, some time soon.... More

Wokingham, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 February 2013

We enjoyed our stay here the views when we could see them were breath taking, it was in cloud for 2 of our 3 day stay. The room was huge and very comfortable. Staff were friendly and helpful especially the waiter on our first evening (Sat 19th Jan). Our only disappointment after having such a lovely evening meal was the... More

Was this review helpful? Yes 1
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Additional Information about Mountain Heritage

Also Known As:
Mountain Heritage Hotel
Mountain Heritage Katoomba
Mountain Heritage Hotel Katoomba
Mountain Heritage Katoomba, Blue Mountains
Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Katoomba
#5 Luxury Hotels in Katoomba
Price Range: €€
Hotel Class:4.5 star (4.5*)
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Mountain Heritage
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