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All 15 Pokolbin hotels

Grand Mercure Apartments, Cypress Lakes Resort

4.5 of 5
9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Hotel amenities
Grand Mercure Apartments, Cypress Lakes Resort
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51%
Ranked #11 of 15 hotels in Pokolbin
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311 reviews from our community

Traveller rating
    53
    97
    83
    52
    26
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Families
84
 
Couples
74
 
Solo
3
 
Business
23
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Brisbane
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

We stayed at this resort, renting a two bedroom self-cater condo with another couple. The two bedroom condo was very well appointed and afforded views across the valley. Bedrooms were both spacious and easily accommodated a king sized double and well appointed ensuite. We really appreciated the gas BBQ on the balcony where you could cook and dine or simply... More

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See 2 more reviews by jax1601 for Pokolbin
Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

After reading other reviews of how run-down the property is, we were prepared for the worst. We were pleasantly surprised by our villa. It was a very comfortable 2 king bedroomed, 2 storey townhouse, 2 bathrooms, with a downstairs loo and laundry. We requested a fireplace and were delighted to have this at no extra cost. The décor is a... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 June 2013 NEW

We had a great time. The only comment I have is that the furniture on the balcony needs replacing and a roof covering would be nice. Also a dust pan and brush so you don't have to sweep the rubbish onto the balcony.

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Brisbane, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 7 June 2013

Very pleasant grounds and staff. Two bedroom villa quite spacious and pleased both king bedrooms had ensuites. Bed and furnishings have been modernised, flat screen tv in both bedrooms and lounge. The only downfall was the chipped and in places, quite dirty paint, and the old bathrooms and kitchen. Still a reasonable stay for the price just needs the update.

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New Zealand
1 review
3 of 5 stars Reviewed 29 May 2013

A nice setting but overdue for major maintenance. No WiFi in rooms. TV in both rooms not working without assistance. Rooms clean and tidy and bed very comfortable. Good heating for a cold wet night. Long distance to reception.

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 May 2013 via mobile

I absolutely love this property. When you drive in, the golf course is on both sides of you. Absolutely stunning! The reception staff were nice, but felt their presentation was lacking a little and one of them smelt like smoke, which was a little off putting.. Our room was nice! But has aged. I have been here several times before... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 26 May 2013

I stayed in a 2 bedroom apartment for 2 nights over a weekend. The lobby of the resort was lovely with an open fire place and nice views of the golf course. The restaurant breakfast buffet was really good with a good amount of variety. The room/apartment itself was clean. However it was a little tired looking and older style... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 May 2013

Went as part of a large group mid week and stayed in a three bedroom villa. Positives: Great front of house staff. Well spaced out. Minimal noise from other guests. Loved the fact the courtesy bus ran around the complex 24 hours. Fantastic views looking out onto the vineyards with the ranges in the background. Access to Golden Door Spa... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 May 2013

We were allocated a two bedroom villa at the Resort (had only expected one). The outside steps were in need of attention and a handrail. The sixteen stairs inside to the upstairs apartment were difficult with luggage and we will definitely request downstairs on our next visit. The apartment had a laundry with a dryer but no washing machine and... More

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Sydney, Australia
1 review
4 of 5 stars Reviewed 9 May 2013

Service very friendly and efficient Really loved location, villa set amongst australian bush Loved that from every window I could look out at beautiful trees especially eucalptus. Rooms had feeling there was space and simply furnished Breakfast, food was so fresh especially fruit

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Additional Information about Grand Mercure Apartments, Cypress Lakes Resort

Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Hotel
Cypress Lakes
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort
Grand Mercure Apartments, Cypress Lakes Resort Greater Newcastle/Pokolbin, Australia
Address: 9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Pokolbin
Amenities:
Business Centre Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotels in Pokolbin
#6 Luxury Hotels in Pokolbin
#7 Romantic Hotels in Pokolbin
Price Range: €€
Hotel Class:4.5 star (4.5*)
Reservation Options:
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