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Kawarau Hotel, managed by Hilton

4.5 of 5
Kawarau Village | Peninsula Road, Queenstown 9300, New Zealand
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Kawarau Hotel, managed by Hilton
Ranked #20 of 58 hotels in Queenstown
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251 reviews from our community

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Date Rating
1 review
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

Good luck finding reception if you book in during daylight hours. The signage lights up at night but is invisible during the day. Also reception is not at the front where it is logical and expected but deep down the bottom of the complex opposite the Hilton spa (make a note so you can find it). We were in a... More

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Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 May 2013 NEW

We stayed here for 3 nights. Room was spacious and clean. We knew this hotel was a few kilometers away from Queenstown so this did not bother us. It is about a 2-hour walk from the hotel to Queenstown CBD on the Queenstown Trail and we can definitely recommend doing this walk. Water taxi is only a short +-10 minute... More

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Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear m_flack Thank you for sharing your feedback. I was pleased to see you enjoyed yourselves. It was great you were able to enjoy the walking track around the lake. Thank you again and I look forward to welcoming you back to stay again soon. Kind regards Andrew Nisbet More

Auckland
2 reviews
4 of 5 stars Reviewed 12 May 2013

The hotel was lovely, especially as we were upgraded to a lake view room with internet access. The little apartments are great with a compact kitchen, lounge and a very comfortable kitchen. It is a bit of a hassle to get back to Queenstown (either bus or water Taxi) so I would recommend having your own car. There is a... More

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Review collected in partnership with Best Western

Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear 342Jenny I appreciate you taking the time to share your comments following your stay. I was pleased to see you enjoyed yourselves and I look forward to welcoming you back to stay again soon. Kind regards Andrew Nisbet More

Auckland Region, New Zealand
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 12 May 2013

We have stayed at this hotel for two nights and quite happy with the choice we've made. As we travel by car parking can be a real issue in Queenstown so we were very happy about easy and secure parking at the hotel. Room was a bit smaller than we expected but clean and comfortable. Bed was OK. Nice clean... More

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See 3 more reviews by OlgaFranco for Queenstown
Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
13 May 2013

Dear OlgaFranco Thank you for taking the time to share your comments. I was pleased to see you enjoyed yourselves. I understand your comments regarding the signage. We have recently received resource consent to erect more signs within the village. All the bathrooms are fitted with extractor fans so I have advised our maintenance team to ensure they are all... More

Bangkok, Krung Thep, Thailand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 10 May 2013

This place placed close to lake Wakatipu which is gorgeous and can walk from the hotel to the pier on the lake. The facility in the hotel is in a great quality. The town center is also close to the hotel as wel

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Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
13 May 2013

Dear Eddie I appreciate you taking the time to share your comments following your stay. I was pleased to see you enjoyed yourselves and I look forward to welcoming you back to stay should your travels bring you back to Queenstown. Kind regards Andrew Nisbet More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 9 May 2013

We stayed here for two nights in a King Deluxe Lakeview room. It was perfect for what we needed, with a kitchenette and a bedroom that could be separated off in the evening (with a sliding door) for our young one to go to sleep while we could stay up longer into the night. The kitchenette was ample for us... More

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Review collected in partnership with Best Western

Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear pics0u Great to see you enjoyed yourselves and thank you for sharing your comments. I look forward to welcoming you back to stay when you are next visiting Queenstown. Kind regards Andrew Nisbet More

Darfield, New Zealand
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

We booked a King Delux room through wotif, room was lovely, very clean and the bed was very comfy. We had a great view of the Remarkables. Just a couple of issues we had was there was no face cloths or tissues in the room. The step into the bathroom was a bit dangerous, even though we knew it was... More

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Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
8 May 2013

Dear Vanessa929 I appreciate you taking the time to share your comments following your stay. I do apologise for the missing amenities in your room. I have advised our executive housekeeper to ensure her team are replenishing the rooms daily. The step in the bathroom has been an issue. It was a compliance requirement at the time of construction and... More

Queenstown, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 6 May 2013

We stayed in one of the lake view rooms at Kawarau Hotel and it was simply amazing. I expected a high standard when making the booking, but did not expect such a perfect setting as it turned out to be. Breakfast is a must not only because Queenstown centre is a fifteen minute drive away, but because the breakfast experience... More

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Review collected in partnership with Best Western

Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear Evan Thank you for taking the time to share your comments following your stay. I was pleased to see you enjoyed yourselves and we exceeded your expectations. I look forward to welcoming you back to stay again soon. Kind regards Andrew Nisbet More

Queenstoen, New Zealand
1 review
1 of 5 stars Reviewed 5 May 2013

Everything is OK here, so long as you don't put your valuables in the safety of hotels "security lock-up" ,,as it could well be abused like ours was! ,,the hotel could even give a key to someone to make money renting out your valuables !! Then when you try to resolve this with the General Manager you get suffer more... More

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Review collected in partnership with Best Western

Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear Tracey I apologise we were unable to resolve this at a hotel level. I am pleased it has been dealt with at a Regional Level for you. regards Andrew Nisbet More

Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 May 2013

The room was modern and warm. It was clean and the housekeeping was good. The front desk staff were helpful also. The main reason I would not stay here again was that I think the charge for the internet and gym facilities per day was too expensive. Apartments like these should have WIFI available for free. For these reasons I... More

Was this review helpful? Yes

Review collected in partnership with Best Western

Andrew N, General Manager at Kawarau Hotel, managed by Hilton, responded to this review
15 May 2013

Dear KiwiTripper I appreciate you taking the time to post your review following your stay at the Kawarau Hotel. I was pleased to see that you enjoyed your time with us. I understand your comment regarding the usage of the pool/gym, however, the Hilton is a five star hotel and guests pay a lot more to stay in the Hilton... More

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Additional Information about Kawarau Hotel, managed by Hilton

Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown
Kawarau Hotel, Managed By Hilton Hotel
Address: Kawarau Village | Peninsula Road, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Queenstown
Amenities:
Bar/Lounge Business Centre Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#10 Business Hotels in Queenstown
#15 Family Hotels in Queenstown
#19 Luxury Hotels in Queenstown
Price Range:
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Discover a hotel where exuberant design meets breathtaking natural beauty; a hotel that celebrates all the excitement and adventure of one of the world’s best-loved playgrounds. Discover Queenstown’s new Kawarau Hotel, managed by Hilton. With views over a landscape renowned for its intense beauty, the hotel is just 15 minutes from Queenstown by land or 8 minutes by water taxi. Kawarau Hotel, managed by Hilton. Make it your own. ... more   less 
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