Mercure Wellington (Wellington, New Zealand) - Hotel Reviews

Also Known As:: Mercure Wellington Hotel Wellington; Mercure Wellington Hotel; Accor Wellington

Address: 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand

Phone Number:

Region: New Zealand > North Island > Wellington

Amenities:

Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

Ranked #32 of 50 hotels in Wellington

Price Range: €

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: The Mercure Wellington enjoys a prime location at the top of the Terrace with spectacular views over the city and harbour. This charming hotel is an easy walk to the Cuba Quarter, funky boutiques, shops and famous Wellington attractions such as TePapa, Waterfront, Westpac Stadium, Courtenay Place and the theatre district. If you are looking for an ideal holiday destination with your family, the Mercure Wellington is a perfect place for you to stay and explore the Wellington area. ... more less

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445 reviews from our community

See which rooms travellers prefer - 32 traveller tips

Tarawera79

Rotorua, New Zealand

1 review

“Disappointed”

Reviewed 18 May 2013 NEW

We were Disappointed with the cleanliness or lack of in our room, spill marks down the front of the fridge, mouldy shower mat, dirty cups, window ledge outside was full of cigarette butts, we were in room 311 at the Mecure the Terrace. Also in the bar one of the chairs we went to sit on had stuck on food... More

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Dear Taraera79, Thank you for your feedback regarding your recent stay with us, I am sorry that the overall cleanliness in your room has not met our usual high standards. I have forwarded on these issues for my Executive Housekeeper to address with her team. Thank you again for sharing your comments with us. Kind regards Rob Poole General Manager More

MichaelSailingBrown

Christchurch, New Zealand

“a couple of thoughts”

I have stayed in the Mercure (Terrace) many times, hundreds of times if you count the years before it became the Mercure. I still like it, even though I can see signs of the movement down to three stars. The friendliness and helpfulness is still up to standard, just not as good as it was. A small niggle from this... More

Dear MichaelsailingBrown, Firstly thank you for your continued loyalty to Mercure Wellington we really value your feedback. While capital funding can be difficult to obtain we pride ourselves on our service standards. I am sorry that the TV remote was not working and that no one got back to you about this matter. We look forward to welcoming you back... More

GlwGirl2

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 6 cities

“Mercure Wellington”

Reviewed 17 May 2013 NEW

Only stayed one night as travelling over to South Island following morning but friendly staff made us feel welcome. Enjoyed a good evening meal but the restaurant was a tad cool, staff did turn up heat but before we left, had turned it back off. We did pay for parking but perhaps Accor members could have free parking ??? Bedrooms... More

Dear GlwGirl2, Thank you for taking the time to provide us with your feedback. I am please that you enjoyed your room and the meal you had in our restaurant. I have forwarded on your comments to the restaurant team with regards to the heating. We appreciate your recommendation and look forward to welcoming you back to Mercure Wellington the... More

Beth M

Hamilton, New Zealand

8 reviews

Reviews in 7 cities

“Nothing to view!”

Reviewed 15 May 2013

I've just been to Mercure Hotel at the Terrace. I booked and paid my accommodation almost two months before coming and requested a higher floor to get the well publicised room with a view of the city or harbour. When I checked in, I was told that I am at 6th floor, the hotel have up to 9th floor. The... More

Dear Beth M, Thank you for your feedback regarding your recent stay with us at Mercure Wellington. I am disappointed that we have not lived up to our usual standards during your stay. Just to clarify you booked a standard room and not all of these rooms have views looking out over the City. You are correct if you select... More

Paula M

2 reviews

Reviews in 2 cities

3 helpful votes

“Excellent value for money”

Reviewed 13 May 2013

I arrived early in the morning to leave my bag for the day and was able to check in straight away. The room was clean and quiet and I had the best sleep of any hotel. Staff were friendly, especially at reception and in the house bar. Good to have reasonably priced a la carte options for breakfast too. I... More

Dear Pula M, Thank you for taking the time to write your review. We are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Mercure Wellington again the next time you are up from Christchurch. Kind regards Rob Poole General Manager More

tonikaska

Auckland Region, New Zealand

Reviewer

5 reviews

Reviews in 4 cities

“Standard stay”

Reviewed 8 May 2013

For the cost it was a good hotel but i was dissapointed with the service when we were checking out. the girl at the front desk wasnt friendly at all, asked us if we had paid which we had weeks before and didnt believe us and just left us standing there to remember to hand our card keys back and... More

Dear tonikaska, I am disappointed that we have not met our usual standards during your recent stay with us at Mercure Wellington and I have personally followed up with my Front Office Manager and his team. It was unfortunate that on Saturday morning the Hotel experienced a burst water pipe and we had to shut down the main water for... More

Clairemcf

Scarborough, Australia

3 reviews

3 hotel reviews

Reviews in 3 cities

“Great view”

Reviewed 7 May 2013

Comfortable hotel high on the hill overlooking Wellington. Not very close to footy stadium but a nice walk through town. Entry through car park via lift makes getting to the hotel easy but quite a hill to walk up if lift closed.

Dear clairemcf, Thank you for your feedback regarding your recent stay at Mercure Wellington. I am pleased that you enjoyed your stay and the views on offer from the Hotel. We really enjoyed welcoming over fans for the first ever AFL game to be played in NZ and look forward to hosting more games next year. Kind regards Rob Poole... More

Bishmann

Brisbane, Australia

7 reviews

4 hotel reviews

“NOT SO GREAT”

Reviewed 6 May 2013

We stayed here for 2 nights approx 2 weeks ago , the room was old and small and didnt get much light , the hotel is old and is in need of some money spent on it , the location was good and it is an easy walk to cuba street , i found the staff to be of help... More

Dear Bishmann, Thank you for your feedback regarding your recent stay at Mercure Wellington. I have taken on board your comments about the Hotel. I am pleased that that you enjoyed the service my team provided during your stay. We look forward to welcoming you back to Mercure Wellington again soon. Kind regards Rob Poole General Manager More

OffwithaYoHoHO

1 helpful vote

“Couldn't wait to leave.”

This is a really sad and drab hotel. The corridor leading to our room had an unpleasant smell and the room was depressing. The carpet was very worn and grubby. The chair which was blue was so very old and worn that there were white threadbare patches on the armrests. The clock radio was covered with dust. A piece of... More

Dear OffwithaYoHoHo Thank you for your feedback regarding your recent stay with us. I am sorry that the room has not met your expectations. From your comments there are some maintenance issues that have not been rectified by my maintenance team and I would like to personally address them. Can you please contact me directly at Rob.Poole@accor.com with the room... More

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IanConrad

Hastings, New Zealand

“Mercure”

Reviewed 5 May 2013

Staff were good, stay was OK but some things that created inconvenience e.g. Pool: no towels, phone didn't work (safety!), shower gel dispenser broken Room: shower did work correctly, air conditioning wouldn't cool, not enough towels, milk, tea bags, etc. for 4 people

Dear IanConrad, Thank you for your feedback regarding your recent stay with us at Mercure Wellington. I am pleased that you enjoyed the location of the Hotel and the service provided by my team. I have passed on the comments about the phone and gel dispenser to maintenance. The House keeping team are normally very proactive in ensuring enough towels... More

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Mercure Wellington Hotel Reviews, Wellington

Mercure Wellington

445 reviews from our community

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