We stayed in the City Suite for 3 nights over New Years - lovely large apartment style room, with HUGE bed and fantastic views over the city (24th floor). Service from all staff was great, all were attentive to our needs.
Buffet breakfast and dinner at the hotel restaurant was great, although there was a special on that if you...
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Thank you so much for your review. I am very pleased that you enjoyed your stay with us – the City Suites have Californian King beds and they are great treat. I hope to see you back again soon.
Once again Thank you
Steve Martin
General Manager
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The trip to Wellington was an unexpected side-trip, all courtesy of an earthquake in Christchurch. Being stressed out over our unexpected side trip and travel plans being thrown into disarray, the staff at the hotel were excellent.
The room was great, nice king sized bed, wonderful bath, great buffet service, and a nice peaceful atmosphere. The staff were great, they...
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Thank you for taking the time to write and post your review of our hotel. I am very pleased to hear that our team took special care of you and that you enjoyed our friendly service. Hopefully we will have the opportunity to welcome you back again on a planned visit.
Kind regards
Steve Martin
General Manager
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Attempted to have a shower on Saturday at 10am and got scalded by 65-70 degree water. Apparently the cold water was turned off for planned maintenance, however despite checking in the night before nobody had let me know. I was assured the cold water would be back by 4pm, however I had to attend a wedding without having had a...
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Thank you for your feedback and I would like to offer you my sincere apologies for the service and overall experience you had with us. This is certainly not the level of service we are endeavouring to deliver.
Please also accept my apologies for the fact that you were not told about this issue on check-in and for some reason...
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Stayed here over Christmas period; booked through wotif and got a good deal...description and other reviews made us think it would be fairly average.
However - the room looked like it had been recenty refurbished; generous size, good bathroom and clean.
Gym facilities were ok - nothing brilliant but sufficient.
Excellent locale right in centre of town and easy access...
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Thanks for taking the time to write and post your review. I’m pleased that you enjoyed your stay with us and I hope we will see you back again soon. As well as our in-house gym we also have a corporate membership with Lifestyle Gym which is located right behind the hotel, you may like to try that next time...
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Our family of four stayed at the hotel for one night, taking advantage of a special rate they had going that included parking and breakfast for two. First, this is really more of a business hotel (in my view) than a family hotel, so the way the hotel worked out is a bit off because we are not its normal...
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Thank you for taking the time to write this review. I am pleased you and your family enjoyed your stay with us. Due to our location we are very popular with business and government travellers as it is very central and convenient as you mentioned, however we are also ideally located for leisure guests and our team are well versed...
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Pretty good stay. Enjoyed it and worth it. Very close to good shops etc.
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Hi there,
Thank you for your review. I’m very glad you enjoyed your stay with us. I look forward to welcoming you back soon.
Thank you
Steve Martin
General Manager
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We have always enjoyed the James Cook hotel but hadn't stayed there for some years until the last Christmas break and we were not disappointed.
We arrived early at 10 o`clock and were very pleased to be given early check in. The staff were helpful and efficient at all times. We had a spacious, comfortable room on the 25th floor...
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Hello,
Thank you very much for your review. I am pleased you found your stay with us enjoyable and that we could complement your time in Wellington City. I am very proud of the level of service our team deliverers and if is fantastic for all of us to get this feedback. I look forward to having you stay with...
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I have always stayed at the James Cook when visiting Wellington as the location is great and you can usually get a good deal over Christmas. You pretty much drive straight off the motorway into the hotel's car park on The Terrace and a lift will take you down from the lobby into the midst of the shops on Lambton...
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Thank you for your review. We have obviously dropped the ball on this occasion, please accept my apologies for the shortfalls in service that you experienced. This is certainly not the level of service or hospitality that we are striving to achieve.
The club lounge is located on the top floor of the hotel and is reserved exclusively for club...
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Have booked rooms here several times now on cheap deals through Wotif. Usually I pay about $100 or a bit more for deals that include parking and late checkout. One time I paid $170 for a deal which included a $50 shopping voucher at the lovely Kirkaldie & Stains department store and several other bonuses such as valet parking.
I...
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Thank you for your review. I am very disappointed to hear about your last stay with us, clearly we did not provide the level of service that we pride ourselves on delivering. Please accept my apologies for the mix up with your room, this is well below our usual efficient and high service standards. Once again I would like to...
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Nice quick check in, lovely rooms, easy access to the CBD what more can you ask for?
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Thank you for your review. I’m glad you found our product and service standards satisfactory. I look forward to having you stay with us in the future.
Thank you
Steve Martin
General Manager
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