We stayed at the hotel for 5 nights and were very pleased with the hotel. We stayed at a Club Suite and had breakfast in the lounge every morning, witch was very nice. The room was lovely and the bathroom was fantastic, very bright and clean!. The food in the Origins Restaurant was very good. Ask for a room as...
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Dear Mona A
Thank you for your review and I am pleased to note you enjoyed your stay and found the associates helpful. I also note you dined in Origins and found the new menu very good – our new Chef D’ Cuisine is doing wonders in the restaurant and receiving rave reviews for his food and of course the...
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The room was very large, but looks nothing like the photos on the website. The bathroom was disgraceful - very much in need of a refurbishment. On the plus side, the staff was very amenable.
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Dear Kyliea
Thank you for your review from which I note you feel some of our bathrooms require an upgrade. This is you will be pleased to hear, is currently being addressed within our Strategic Asset Plan.
Regards
Grant
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The room was reasonably well appointed except for the bathroom which has hideous dark green tiles throughout. I made use of the in-dining breakfast which was good but quite pricey. Overall, the hotel is very centrally located and quite nicely decked out but at that price I think you'd expect a bit more. Also, having to queue for 15minutes at...
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Dear GarethmT
My sincere thanks for posting your comments following your stay in January. I note that you were accommodated in one of our yet to be refurbished rooms but, you will be pleased to hear, is currently being addressed within our Strategic Asset Plan dealing with refurbishment. I note with concern as well the delay you experienced at check-out...
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We booked 2 rooms, both standard rooms. Booth rooms where really old. Bathroom with ugly green tiles and moldy, furniture very old, room far away from clean. When we complained, they first offered us another room in same condition which we refused. After hours we got another standard room which was a bit newer and the bathroom was ok. For...
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Dear Artemes
My thanks for posting your comments following your recent stay with us and I am sorry that you felt our entry level standard rooms were not up to standard. I am however pleased to note that you did upgrade to a Pacific Club Floor room and that you found these more to your liking.
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Like one of the other reviewers, I booked a room at the Pan Pacific as a mystery deal on Wotif for $160/night. They forgot to tell us that valet parking costs $50 and self-parking $30 which I believe is extreme. Also, the continental breakfast at $30 was not value for money and choices limited. The breakfast room felt a bit...
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My thanks for taking he time to post your comments following your stay with us. I am not sure if you are referring to Wotif not informing you of our car parking charges – which would not be shown unless part of the package deal or to the hotel not advising you on check in – if it is the...
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Booked on Wotif,took the mystery deal, was excited to get Pan Pacific.
$50 Valet Parking, A little Pricey, and would of been nice to know there was a car park, 2 doors down the street. We didnt notice until we checked out and drove pass it.
Room was Comfortable and Clean. Bed was fantastic and having a pillow menu was...
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Dear Shy66
Thank you for taking the time to post your review from which I am pleased to note, you found the staff friendly and helpful and that our hotel was worthy of a repeat vist. My sincere apologies that you were not offered the al la carte menu in Montereys, which is our standard practice and something I will...
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Stayed here with low expectations after reading reviews on TA. It was a mystery hotel on wotif so the rooms were $200 rather then the usual $450/ night. The customer service on arrival was great, it was in a good central location and we managed early check in. The bed and pillows were comfortable.
What let the hotel down were...
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Dear Austraveldr
My sincere thanks for posting your review and highlighting the details of your stay. I will certainly be taking up the issues with the relevant department heads to review and rectify. It is unfortunate that the Air Conditioning in your room developed an issue (unfortunately, from your review, I am unable to ascertain your room number), but, given...
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We arrived at the pan pacific where we wait 25 minutes for service to be checked in from there we went up to our unclean room. We then went down for a swim in the pool that a restaurant and bar look on to after 10 minutes of swimming they asked us to get out due to a storm coming...
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Dear Felicity 891
My thanks for your review from which I note your disappointment with the pool. I am concerned that there has been this issue raised as our swimming pool has not been closed for any period of time in February. We did regrettably, have a 2 day period early in January where the pool unfortunately had to be...
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The worst 5 star in Perth it's more like a 3 star with 5 star price tag
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I thank the reviewer for posting their comments following their recent stay as I always appreciate constructive feedback and will make every effort to rectify any short comings. In this regard, I would welcome speaking to the guest directly to ascertain the nature of their stay details.
Kind regards
Grant
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Stayed here last week for 4 night over the Australia Day extended weekend. Rooms are ordinary 4 star at best and the prices are high $38 for a curry!! and $10+ for a beer. I only had one dinner in the restaurant and it was terrible - i mean terrible for the price you pay. You would rather go over...
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Dear Fijime44
My thanks for your review and I must apologise that you felt the food was not up to the very high standards we set and regularly maintain. Our meal prices are set based on rising food costs and in relation to other hotels/ restaurants with regular market comparisons conducted. Despite your views on value for money, I do...
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