This was a conference venue. The room was adequate and comfortable. It had a good table for working on a computer. The reception desk deserves comment because they were excellent in changing my booking that I made an error in. They made the change without fuss and were extremely professional. There was close parking at a reasonable price. The bed... More

My family and i stayed at Hotel Grand Chancellor in surfers about a month ago. Everything was just great about it ! When we arrived we were very welcomed by the man in the reception (very outgoing) which was great customer service! he told us what was going on, a festival on the beach for the weekend, where to eat... More

I actually got married at the Grand Chancellor a few weeks ago so some may say I'm a little bias but we thoroughly enjoyed our overall experience. We were given the spa suit on the top floor and the only thing I could fault was the shower head which wouldn't switch from bath tap to shower. I rang the operator... More

We had a very pleasant week here. The refurbished rooms are excellent. The location of this hotel is very convenient being very close to Cavill Avenue and the beach. Parking at $15 per night is reasonable for the area. The swimming pool area is well maintained and the restaurant serves a variety of good food. Overall, we would recommend this... More

Not what I expected. Stayed in a twin room where both beds smelt like urine. There is mould on the bathroom tiles and on the walls. Not healthy for a woman who is pregnant, i.e. me. The sink is worn. The bathroom door has had many holes filled in and the paint is terrible. The carpet is dirty. Human hair... More

Perfect location for people wanting to stay close to the heart of Surfers Paradise. We had an ocean view room on a high level and I could get used to that view :) The room had everything myself and my partner wanted. The only thing I can say was negative was the reception staff, I didn't get a smile or... More

We stayed in a refurbished room which was excellent value for the price paid. It had pleasant furnishings and a well equipped bathroom and although we did not have a sea view the small balcony was a pleasant place to chill for a while. We didn't use the restaurant and the pool was nothing special, but this hotel is in... More

Very nice place to stay ..on the beach .... spacious Rooms ..the ocean view room was great ... Location is the highlight...Very friendly staffs where you can get all important information... Breakfast was good . Love to stay again....

We stayed 2 nights ...fantastic location , the concierge was so helpful ,we had a Hi ace van that was too high for the parking station ..so we were able to park in the drive thru reception area , great friendly staff ,rooms need a make over ..tv old style kept turning off.. but overall fantastic would stay again .