The rooms etc were fine. There was a long line to check in. When we checked out we accidentally left a hat (which was a gift) in our room. It took several phone calls to arrange to collect it and when we did I couldnt help but feel that the staff mocked me - lmy impression was that I was...
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Stayed in late January 2012 during 1st few days of transition from Holiday Inn and really enjoyed our stay. There were signage changes etc going on and the initial wait at check in was only a minor issue when balanced with the overall level of friendly service provided by all staff. This was especially so with the level.of service provided...
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Pablo R
I was thrilled to read you review, particularly as you stayed during our transition period, a period when our employees are getting used to new systems, structures and expectations. Your comments concerning Chris are really appreciated as Chris has worked for us at another property starting as a school based trainee and what you observed is what Chris...
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Cheapish and cheerful is what you will get at the Outrigger, not that there is anything wrong with that. Location is good as it is not within nightclub row but is an easy walk. Don't waste your time on room service or the restaurant though go through to this awesome little cafe in the attached building. Great food and coffee...
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Dear Emmawork
I appreciate your feedback, but would love to receive further information on your comment regarding rooms service and restaurant. Ideally was it the variety, cost or times available as we have maintained the previous operation under Holiday Inn and yet welcome comments so we can orientate our business to what our guests want.
Please email me on Grant.James@outrigger.com.au...
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This is my third time staying at the former Holiday Inn now Outrigger. This time unfortunately was the worst and I will unlikely return as a result. This hotel is still good just not as good as before and a lot of this was due to transitional pains which they have clearly not mitigated sufficiently. So the highlights of issues...
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Dear CJ313, Thank you for taking the time to post your review. I am extremely disappointed that your stay was not as good as your past stays and please be assured what you experienced is neither the normal standard for Outrigger Hotels nor acceptable to me.
I will personally sit down with our Rooms Division Manager and Bobby who only...
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Have stayed here when it was still the holiday inn,and enjoyed it thoroughly so we booked it again. Happened to be during the first week of the name change -we were not informed of this.
The check in process was long and painful for what is normally a quick process for a prepaid deal. The lady was confused and did...
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Dear CJpurple
Firstly, my thanks for taking the time to complete your review, as feedback such as yours gives us the chance to review our operation and improve.
My name is Grant James and I am the General Manager of Outrigger Surfers Paradise and be assured I will address each of the areas you have identified. I apologise for the...
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The hotel has changed names from the holiday inn to the outrigger and the standard has dropped so far I am angered.
We stayed here about every 2-3 weeks over the last year and will NEVER stay here again.
1st room had no working air-conditioning, 2nd room the tv didn't work for 2 days. Room service did not supply clean...
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I (used) to stay here frequently when it was the Holiday Inn. Even though it was not perfect then, now as The Outrigger, it has gone downhill somewhat:
1. The sheets in the bedding are rough and cheap.
2. They've ditched the IHG loyalty scheme, so if you used to be on the higher floors you'll be downgraded down to...
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Dear AndySPS,
I appreciate the time you have taken to provide feedback on your stay and be assured I will address many of the issues you have raised, such as linen quality and the breakfast menu stationery which was reproduced and not simply copied.
I apologise that we could not honor all of the IHG loyalty components and I was...
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This hotel is now owned by Outrigger, everything looks new and fresh. The room rate was so cheap that I was expecting a pretty crap hotel, but it's awesome. It's modern, and really great value for money. Right in the middle of Surfers and great view of beach which is about 50 meters away. I had room service twice and...
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Dear Cupcakesharon,
As the General Manager of the Outrigger Surfers Paradise, I was pleased to read your review and see that we more than met your expectation and I am glad we were awesome. The location is a major benefit of the hotel and we certainly are doing all possible to have our service and standards equal our location.
In...
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I booked a room through Wotif on a secret deal for Mid December. The price was high but I guess as it was peak season, I have no reason to complain. I think there is value in this place off peak only. Otherwise it is overpriced. The room was sufficient with two double beds. An odd feature of the room...
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Great location. We were looking for a central Surfers Paradise hotel so we could walk to beach/restaurants/bars. It was a 5 minute walk to Cavill Avenue and 100m from the beach. Liquor shop next door. Grocery shop and pharmacy all nearby.
The lobby was very attractive and modern. A Japanese-friendly hotel, as it was previously owned by a Japanese company...
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