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Hilton Surfers Paradise Hotel & Residences

5.0 of 5
6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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665 reviews from our community

Traveller rating
    293
    186
    111
    50
    25
See reviews for
Families
177
 
Couples
236
 
Solo
36
 
Business
54
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 May 2013 NEW

Clean and new with friendly lobby staff. The fittings and furnishing were modern and nice but not of premium quality. The pricing reflects this and therefore I was happy with the room that we were given. We had a 2 bedroom with more than enough space for everyone. Outside noise is an issue in the middle of Surfers Paradise and... More

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Surfers Paradise, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

I recently took my wife to the Surfers Paradise Hilton. As I have been to many Hilton Hotels, I always had a pleasurable experience staying at this chain of Hotel. Because of this we are Honours members we normally get looked after. But sadly not this time. So many things made it an unforgettable night in all the worst ways.... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
17 May 2013

Dear barbruce, Thank you for posting your review, all feedback is important to the hotel. I was sorry to see that you did not enjoy a great experience on this occasion and do apologise that no-one at the hotel has contacted you as requested. We had an opportunity to address your concerns while at the hotel and I am sorry... More

Sydney, Australia
Top Contributor
55 reviews 55 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

This was my second time staying a this hotel. Overall it was nice but nothing too special, the rooms are a good size, the staff are helpful and the hotel is conveniently located with easy access to the beach, restaurants and shopping.

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See 3 more reviews by AdventureLive for Surfers Paradise
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
17 May 2013

Dear AdventureLive, Thanks for posting your review, I was pleased to see that in general your stay met expectations. We look forward to seeing you back soon. Best regards, Chris Partridge General Manager More

A TripAdvisor Member
4 of 5 stars Reviewed 12 May 2013 NEW

Very bland decoration, no art works. Good breakfast in Food Store. Room good size, fittings ordinary. Great balcony, no furniture. Great views of Surfers Paradise beach. Only one arm chair in room, on computer showed two. Tried to get another arm chair without success, eventually received a plastic upright chair. Everyone polite and helpful.

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Review collected in partnership with Hilton Hotels & Resorts

CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
17 May 2013

Dear Reviewer, Thank you for posting your review, I appreciate your feedback. I have noted your comments regarding the interior design of the hotel which reflects a contemporary approach to creating an urban retreat at the heart of Surfers Paradise. I am pleased you enjoyed the views. Thanks for staying at Hilton Surfers Paradise and hope we see you back... More

A TripAdvisor Member
4 of 5 stars Reviewed 8 May 2013

We stayed 2 nights in an Executive King Relaxtion Room - the room was lovely, bed extremely comfy - unfortunately there was hair all on the bathroom floor - minor I know but not nice. The noise unfortunately was horrendous from Orchid Road we were woken from our sleep both nights to fights and commotion our room was on the... More

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Review collected in partnership with Hilton Hotels & Resorts

CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
17 May 2013

Dear Reviewer, Thank you for posting your review, I appreciate your feedback. I was pleased to see you enjoyed your stay and in particular dinner at Salt grill celebrating your anniversary. I am sorry that we had to attend to some housekeeping issues on arrival. Thanks for staying at Hilton Surfers Paradise. Best regards, Chris Partridge General Manager More

Brisbane, Australia
2 reviews
3 of 5 stars Reviewed 8 May 2013

My partner and I recently stayed in the Hotel. The check in staff were excellent, we had requested a high room and room upgrade which was provided. So far everything was going well. We arrived in our room to find a large wet patch on the carpet next to the balcony...yuk. We contacted reception (as our bucket of ice arrived... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
9 May 2013

Dear megandavis2005, Thank you for posting your review, I appreciate your feedback. I am sorry that the room originally allocated to you had an issue with water egress from the balcony and for the inconvenience caused by the twin bed configuration. But was pleased we recognised this by offering a bottle of sparkling. It was good to see you enjoyed... More

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

I stayed in the apartments and the hotel and my experience was enjoyable.. The pool, spa and sauna area is great. The cafe and staff were very helpful..its just a short stroll to the main beach and all the restaurants and cafes..

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
9 May 2013

Dear hardline_media, Thanks for your review and it was great to see we met your expectations. We hope to see you back in the future. Best regards, Chris Partridge General Manager More

Brisbane, Queensland, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

Due to major roadworks Hotel is a little hard to get to and car parking is confusing and not explained well if a hotel guest! Check-in was fast and staff very helpful. We stayed in a 2 bed apartment in residence tower 1 with hinterland views - 2 adults & 2 children. Apartment was very clean and to a standard... More

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See 4 more reviews by Debbie N for Surfers Paradise
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
9 May 2013

Dear Debbie N, Thank you for posting your review, I appreciate your feedback. I was pleased tos ee that you enjoyed your stay. I have noted your feedback regarding the apartment you stayed in. There are different configurations of apartment depending on category booked and we do have two bedroom apartments with 2 bathrooms which may be sutiable if your... More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 7 May 2013

This Hilton is well located in the heart of Surfers Paradise , The Entry and Reception is a little bit difficult to manage the first time you go there. Perhaps I was just a little put off by the roadworks going on... Checkin was slow. The rooms are very modern and very minimal yet stylish. Good ...no Great bathrooms..Great pillows.... More

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
9 May 2013

Dear gforgerry, Thank you for posting your review, I was pleased to see your expectations were met and found our location convenient. We look forward to seeing you back and best regards, Chris Partridge General Manager More

Abu Dhabi
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

I wouldn't normally choose to stay in Surfers (I prefer to stay down in Broadbeach) but I've got to say the Hilton Is amazing. Although Surfers is tacky and gross late at night some really nice restaurants have sprung up around the hotel making it a much nice place to stay now. The hotel itself is impressive and very clean.... More

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
9 May 2013

Dear duckymarsh, Thank you for posting your review, I was pleased to see that you enjoyed your stay and found us a welcome addition to Surfers Paradise. We hope to see you back soon. Best regards, Chris Partridge General Manager More

 
 
 
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Additional Information about Hilton Surfers Paradise Hotel & Residences

Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast, Australia
Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre Fitness Centre Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Family Hotels in Surfers Paradise
#12 Luxury Hotels in Surfers Paradise
Price Range: €€€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
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