Room was good size, nice view over marina (extra charge for rooms with sea or marina views). Bed very comfortable. Pool nice. However, hotel was disappointing. Carpet in room was badly stained, metal table lamp was pitted and starting to rust, curtains had shrunk and linings were hanging down, valances didn't fit beds properly. In the bathroom, nice shower, but... More

I stayed in a Marina view room. The view couldn't have been better, restaurants located just beneath the hotel on the pier and the beds were so good I didn't wanna leave the room. Wireless signal was poor in the room and much better on the balcony and in the restaurants on the pier. This made it dificult to work... More

Thought I would stay at the Shangri-La after previously staying at other hotels in Cairns as I regularly visit for work. I was looking forward to trying what I thought was the best hotel in town! Unfortunately I was left feeling a little disappointed ... My room was in desperate need of refurbishment and the house keeping was definitely not... More

Nice hotel - in need of a bit of modernisation - staff were helpful and friendly, stayed here for two nights in december last year. A bit of a walk into town but plenty of restaurants and bars close by. Lovely views of the harbour. Down side was long check in process - it was quiet when we went to... More

We stayed 3 nights in this Hotel and it could not have been better. The views of the Mountains beyond the city was great, seeing rainbows on the 'misty' mornings' and great views of the beautiful park across the parking lot. The access to the business district is great with only a one block walk to all the stores, and... More

We stayed for one night at the Shangri La and I can honestly say there was not one thing wrong with the hotel. The staff were lovely, efficient and friendly. The room was large, clean and luxurious and the location was perfect as it was close to the esplanade and right in the middle of the Pier Shopping Centre. Will... More

Service is terrible. Two days I have had to call up for my room to receive housekeeping service, both after 5pm. Inconsiderate staff who would rather stand and mingle with each other than collect motor vehicles when given 15 minute notice. Dirty hallways, in room safe not working, leaking showers and general poor standards through out the complex. Will not... More

Stayed at this hotel for only one night. We found it a clean, spacious and friendly hotel. Shangri la Cairns is in a great location and has great views. If there is a negative with this hotel it is a bit overpriced, but without too many other 5star options in town you can charge what you like.If you are a... More

Have stayed in a Horizon Club room twice in the past six months and cannot fault the hotel staff, amenities or location. The Horizon Club rooms appear to have been recently refurbished and offer an unsurpassed view of the marina and port approaches. Whilst the rooms are located directly above a restaurant/entertainment precint they are well soundproofed. The Horizon Club... More