Excellent location, excellent rooms. Near esplande street, convenient for shopping, food, and swimming. The front desk are very friendly and willing to help. I booked a trip to green island online. The tour guide did not show up on time. The front desk make phone call contact the trour guide for me.
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Dear Traveler,
Thank you for taking the time to comment following your recent stay here at Hilton Cairns. I'm very pleased to read that you've enjoyed your stay, highlighting our great central location right on the waterfront. I note that you were assisted with your tour booking problem by Kim, one of our dedicated Front Desk team and I'm glad...
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We spent 3 nights at the Hilton, with our extended family of 6 people (3 adults, 3 children). We had 3 harbour view rooms - 2 interconnecting rooms + 1 additional room. The rooms were clean and modern, with beautiful harbour and mountain views.
The pool was warm and lovely for the kids. We spent a bit of time at...
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Dear Samoa_Wedding,
Thank you for your review of Hilton Cairns via TripAdvisor. I’m pleased to read that you’ve enjoyed our stay, especially the ideal location and backdrop of mountains and our water views. The pool is a great size and, even when it’s busy, there’s plenty of space for everyone to enjoy some sunshine and relax.
I hope we can...
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We are Hilton honors members and try to find Hilton's wherever we travel. The service was top notch here in Cairns. The hotel just had a complete renovation and was looking beautifully fresh & new. The hotel has open coridors leading to the rooms. Our room was large with a balcony that overlooked the water - very nice option for...
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Dear Dreamdestinations,
Thank you for your comments via TripAdvisor following your stay here at the Hilton Cairns. It sounds like you’ve had a great stay and I’m so pleased you’ve enjoyed your Hilton experience, your comments reinforce why we were the QHA Winner of the Deluxe Accommodation 5 star Award for Queensland in 2011. We’re fortunate to have such a...
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During a combined business and pleasure trip to eastern Australia, my wife and I spent several days in Cairns as a hub for travel to the Great Barrier Reef and the rain forest. As a Hilton Honors Diamond, we chose the Hilton Cairns, and what a great decision! The location and view were grand, looking across the water feeling as...
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Dear lovecabo2002,
Thank you for the review on TripAdvisor following your recent stay here at Hilton Cairns. I’m very pleased to read you’ve enjoyed your stay and the benefits of being a loyal Hilton Honors member – thank you for your on-going support. We are fortunate to have such a great premium location here in Cairns, it makes exploring the...
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The staff here couldn't do enough for us, especially as we were lucky enough to be upgraded onto the exec floor with my Hilton points, but I would have paid extra the service helped make our holiday with plenty of advice what to see and do on our 5 night stay, with trips to the reef, the zoo, Kuranda and...
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Dear Alan_S_391,
Thank you for the TripAdvisor review of Hilton Cairns – I’m very pleased to read that you’ve enjoyed the service, the great location and in particular the Executive Floor and Lounge. The team here have great local knowledge and are a good source of information to ensure you get the most from your time here in the Tropical...
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The rooms are nice- and ask for Cecil- he is an amazing concierge. But... DON'T GO TO MONDO'S there are huge bugs and the wait staff is extremely rude. The hotel is outdoors so there were lizards and bugs all over the door when we came home at night. Internet charges for 2 days were over $300. The shower is...
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Dear Traveller,
Thank you for the review for Hilton Cairns. I’m sorry to read that you found some aspects of your stay to be disappointing. Mondo is alfresco dining with indoor and outdoor seating and, if seated outside, there can be the potential for bugs - none of these are harmful in anyway and, in fact, are a consequence of...
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We had an excellent stay in an executive room on top floor which is level 9. The room came with an ample breakfast served daily by an excellent employee Anne. The evening canapés and drinks was also enjoyable. The room was in good order and had a very comfortable bed with a view over a park and towards the esplanade....
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Dear Jeremy,
Thank you for taking the time to write a review of the Hilton Cairns. I’m very pleased to read you’ve enjoyed your stay and the great service and environment of the Executive Floor and Lounge. It’s disappointing you found the Tour Desk staff member to be rude and be assured this has been addressed directly with the appropriate...
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The hotel was located very nicely near the markets and the bay. With all tours operating just next to the hotel. All cairns markets are walking distance from the hotel, including the night markets. Indian restaurants were expensive here with cost for 2 around 110$.
The most annoying thing was that on my honeymoon, the hotel gave me a bedroom...
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Dear Parteek_Bansal,
Thank you for the TripAdvisor review for Hilton Cairns. I’m sorry to read of the confusion with your bedding configuration – we have 2 bedding types, a Double/Double and a King Room. I’m pleased you found the location convenient, we’re right in the heart of the action, and only a short walk to all the key points of...
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We stayed at the Hilton Cairns for a few days over Christmas before going to a friend's house in Port Douglas for New Years. We hadn't been here since the renovations and are quite impressed with what they have done not so outdated anymore. We are HHDiamond members so we get automatic upgrades, and we asked not to have a...
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Dear Two Travellers,
Thank you for the comprehensive review of Hilton Cairns on TripAdvisor. Firstly, as Diamond Hilton Honors you are clearly regular and discerning travellers and we appreciate your continuing loyalty. I’m so pleased to read of the great experience and service from Cassandra in the Executive Lounge – I am very lucky to have such dedicated people working...
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Often stay here - always if in Cairns. Great executive lounge. Hanuman not open this trip as New Year. Concierge poor as usual - not at door, by the time they notice you you have your bags up the stairs and inside. Car not brought up despite phone call 30 minutes prior to warn them. Otherwise staff great in all...
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Dear Traveller,
Thank you for the TripAdvisor comments for Hilton Cairns and the continuing patronage. As a regular to the Hilton I hope you’re a Hilton Honours member – this will ensure your loyalty is rewarded with points for each applicable stay. I’m sorry to read you found the Concierge service slow; your comment has been passed to the Department...
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