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All 70 Cairns hotels

Cairns Sheridan Hotel

4.5 of 5
295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
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A$129 Inc 2 Brkfst & Tax
Cairns Sheridan Hotel
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Ranked #16 of 70 hotels in Cairns
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75 reviews from our community

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Traveller rating
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Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 9 June 2013

Stayed at this hotel recently to be near the airport (4km south). On the main road (sheridan st), having a front room, you regularly hear the passing traffic and get woken in the morning by the airplanes landing/ taking off. Walls are thin and can hear the other rooms having their showers (geez some people have looonnngggg showers). The windows... More

Was this review helpful? Yes 2
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review
18 June 2013

This is known in our industry as the 'Snowball Effect". Because you could not get the cheap rate that you saw sometime, somewhere in cyberspace, you were not happy and even a little angry, even before you got to the hotel. Because you were upset with us you start looking for every little thing that you can complain about, even... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 June 2013

We selected this hotel on drive by from the airport. After a very long day of travel and being tired we were just looking for a quiet clean hotel with a laundry. The room was very clean and comfortable and the bed was great. There was no problems with noise even though it was on the main road. We had... More

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sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review
18 June 2013

Thanks for your comments. We do try very hard to be better than the 5 stars, we treat guests like people. In a 5 star you are often just a number. We have regular guests who have been staying with us since our opening. They love us and we love them.. Thanks again. More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 June 2013

stayed in may 2013,found the rooms very comfortable,air con and great beds. although it is a multi storey hotel we found it to be very quiet. we had breakfast and dinners their and could not fault them,food is good quality and value for money. price for accomadation is very good, we had our breakfasts included.so is the proximity to the... More

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sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review
18 June 2013

Thank you for your comments. It is greatly appreciated. We have just finalized the complete replacement of every hotel bed in the property. So they are all brand new beds with pillow top covers. They really are super comfortable. I am happy to hear you enjoyed your stay. More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 31 May 2013

Good value for money, clean & quiet. Even though our room was on a main street it was pretty quiet all things considered. Free parking on site is a bonus and we were lucky enough to get a deal which included a hot buffet breakfast. Would definitely come here again.

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See 2 more reviews by chriki21 for Cairns
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review
3 June 2013

It is always great to get such positive feed back, it makes our efforts so much more rewarding. As part of our renovation we have just started intalling new curtains to all rooms. These curtains are thicker and give an extra layer of noise insulation. Make sure you set your alarm because no sunlight will wake you up in our... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2013

Very Clean Rooms, Very good and friendly desk staff that go out of their way to please, Good sized meals, I have stayed here a couple of times and have not been disappointed, Well Priced with a handy location I would recommend to anyone who travels to Cairns.

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See 3 more reviews by Andrew C for Cairns
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review
26 May 2013

Thank you so much for your generous comments. We understand people travelling on business and we especially cater for the corporates every need. Many of our corporate guests have been staying with us for years as we provide the services and facilities that make their business more of a pleasure. Thanks again. More

Brisbane, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 16 April 2013

Front desk staff helpful on arrival. Rooms were well maintained and decent size. Buffet breakfast was included in our price and did not disappoint. Bacon, eggs, fresh croissants, fresh fruit etc etc. A couple blocks away from the main strip which meant it was not too noisy at night, Would stay at this hotel if I returned to Cairns.

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review
22 April 2013

Thank you so much for your comments. It is very encouraging to receive such positive feed back. It does make all our crews hard work and effort so much more rewarding. As you can see from other comments our service is very special to us, and our guests. Thank you. More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 March 2013

Consistancy is always a key factor for my wife and I. We have stayed at the Sheridan Plaza over a period of some 13 years. Never have we had an issue with the status of the rooms, restaraunt or the service.....it just simply gets " better ". Our recent stay proved just how good things are and I am moved... More

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review
2 April 2013

Thank you so much for your very generous comments. Many of the staff are long time employees of the hotel and we are all buoyed by the new ownership and direction of the hotel. These staff members can train and pass on their experience and skills to our new staff. This type of training is invaluable in ensuring the consistency... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 March 2013

I have stayed here 4 times now for business - each time I vow to come back. Reception staff who go out of their way to make your stay as stress-free and comfortable as they can. Rooms are excellent and spotless, restaurant food great. Highly recommend!

Was this review helpful? Yes 1
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review
5 March 2013

Thank you so much for your generous comments. When you choose to stay with us we will treat you more like a friend or colleague than a customer. Staff are encouraged to respond to every guest need which often means we do go that extra mile. We also receive many comments on the high quality of our restaurant food and... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 February 2013 via mobile

Stayed for two nights - great accommodation, brilliant service and the surprise packet was the great food in Palms Restaurant. Cairns best kept secret in terms of quality food. I would recommend this hotel for anyone staying in Cairns and a tip is to have a least one meal in Palms Restaurant as it really is special. A credit to... More

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sheridan295, Manager at Cairns Sheridan Hotel, responded to this review
10 February 2013

Thank you for your comments regarding our restaurant. I also agree that the quality of food and service that we produce in our restaurant is second to none. We take much encouragement from comments such as yours. Thanks again and hope to see you back in Cairns soon. More

Mission Beach
1 review
5 of 5 stars Reviewed 3 February 2013

Recently we stayed here for a weekend in Cairns. We asked the staff to keep our presence there confidential so that we would not be contacted by (social work) clients who might have guessed where we were. They were very supportive. Later in the same weekend, I got food poisoning (not their restaurant). Once again they were very helpful, offering... More

Was this review helpful? Yes
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review
10 February 2013

Thank you for your generous comments about our property and staff. It is great to hear the hard work pays off for us. More

 
 
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Additional Information about Cairns Sheridan Hotel

Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Cairns
#9 Luxury Hotels in Cairns
Price Range:
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Boutique style with superbly appointed rooms and guest facilities, modern & inviting - downtown. ... more   less 
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