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Sheraton on the Park, Sydney

5.0 of 5
161 Elizabeth Street, Sydney, New South Wales 2000, Australia (St. James)
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Hotel amenities
Sheraton on the Park, Sydney
Ranked #14 of 189 hotels in Sydney
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1,181 reviews from our community

Traveller rating
    633
    375
    93
    53
    27
See reviews for
Families
155
 
Couples
420
 
Solo
127
 
Business
308
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

It's time to share Sheraton on the Park's best asset...Feast restaurant waitress Linda McComiskie! We first noticed her exceptional service when she joined the Sheraton on the Park team 4 years ago. Our glasses were never empty, she clears tables faster than anyone I've ever seen, predicts what customers need before they do, folds your napkin every time you grab... More

Was this review helpful? Yes
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013 NEW

Beautiful location on the park, in the centre of all the shopping we ever want to do, close to restaurants & walking distance to Cockle Bay Wharf (so long as your shoes aren't too high). We have stayed here a few times - it's reliable for a comfortable luxury hotel in Sydney. The rooms are neat and cosy and the... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 13 May 2013

I stayed here while on business trip. Rooms are spacious, comfortable, very clean with a good working desk and good wifi - very easy to work in the room. The location is fantastic - one block and you're in the heart of shopping Sydney - two blocks you're in the main business district - the other way you are directly... More

Was this review helpful? Yes 1
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear Mark D, Thank you for your 5 star rating on Tripadvisor and for your wonderful feedback. Im so pleased to read you had a wonderful stay with us and hope to be of service to you on your return trip to Sydney! Warm regards Brad Mercer Hotel Manager More

Sydney, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 May 2013

We stayed last night (Sunday). We checked in at 2pm which is the stated check in time. Firstly there was a miscommunication with the bedding requirements for our booking which took a little sorting out, then we were told the room would not be ready for another 30 mins. Due to these issues we were given an upgrade to a... More

Was this review helpful? Yes 1
See 3 more reviews by Ery559 for Sydney
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear Ery559, I appreciate your feedback and thank you for choosing to stay at the Sheraton on the Park. Please accept my sincere apologies your room was not available on arrival to the hotel as our standard check in time is actually 3.00pm, however I am pleased we were able to accommodate you in one of our Executive Suites for... More

singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 12 May 2013

I was in Sydney for holidays and stayed at the Sheraton. The hotel location is good and we stayed in the suite was great. Upon checking in, everything was good, but personally I felt the front desk staff was not so friendly, maybe I was dressed inappropriately and failed to impress the front desk. :) Everything was good with the... More

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BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear chrissing, Thank you for your feedback, the Sheraton Club Lounge is recognised as Sydney’s Premier Executive Lounge and indeed the demand far exceeds our expectations and is increasing with popularity however I have taken your feedback on board and am pleased your overall stay was good. Warm regards, Brad Mercer More

Singapore
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 12 May 2013

I stayed 2 nights in this hotel. Someone left a lime green hairband on the floor when I checked in, suggesting that the maid wasn't too attentive when cleaning the room. The overhead spot light in the bathroom was't working. I requested for someone to repair the light the next day but nothing was done. On check out, I was... More

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BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear TSESingapore, I apologise for the several shortfalls you have outlined and will be sure to address them via our ongoing quality control program. We hope to have the opportunity to welcome you back in the near future. Warm regards Brad Mercer Hotel Manager More

Sydney, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 May 2013

Hard to beat this hotel for quality, location, service and value for money. Great rooms, very attentive staff. I found the walls a little hollow (easy to hear people in the hallway), however it was a minor thing given how good everything else was. If you can pick up a room for less than $250, you're getting a great value... More

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BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear nb 190, Thank you for your wonderful review, Im delighted you enjoyed your stay with us and look forward to your return! Warm regards Brad Mercer Hotel Manager More

Canberra
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 12 May 2013

We stayed one night and upgraded to the Executive Lounge. We booked on line and no problems. Check in was easy. There were drinks and nibbles from 5 pm and while it was full there was always room to sit. The staff kept the glasses topped and were eager to please. We also had a nice breakfast there after a... More

Was this review helpful? Yes
See 11 more reviews by welshwizardCanberra for Sydney
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear welshwizardCanberra, I appreciate the time you have taken to review your recent stay at the Sheraton on the Park and value your feedback, particularity as you are a Senior Contributor to Tripadvisor and extensive traveller! Im delighted to note that we met all your expectations and hope to have the opportunity to welcome you back soon! Warm regards Brad... More

Scone, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 10 May 2013

I recently stayed here for a business function. Pros - Rooms are quite spacious and clean. The location is very close to Hyde park and Pitt St Mall ( around the corner from David Jones and Myer). Valet parking is available for an extra $10 per day. Cons - rooms are extremely light and cannot be darkened. They have white... More

Was this review helpful? Yes
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
14 May 2013

Dear aussietribe, Thank you for your review. The convenience and comfort of our guests is our top priority and I completely empathize with you that a good night’s sleep is one of the basic expectations of any guest visiting a hotel of our status. Please accept my sincere apologies and note for future stays all the rooms on our City... More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 8 May 2013

This is a very comfortable hotel with a deserved 5 star rating. The rooms are large and clean. The front desk staff are courteous and efficient. The hotel is opposite Hyde Park and right near Pitt Street Mall so an easy walk to many of the city attractions. It was a very enjoyable stay.

Was this review helpful? Yes
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review
9 May 2013

Dear sueand, I appreciate you taking the time to review your stay at the Sheraton on the Park, especially as you are a Senior Contributor to Tripadvisor. Im delighted you enjoyed your stay with us and hope to have the opportunity to welcome you back soon! Warm regards Brad Mercer Hotel Manager More

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Hotel Summarization (Beta)

What travellers say

  • Hyde park(42)
  • Opera house(22)
  • Very good(20)
  • Star hotel(20)
  • Club lounge(17)
  • Buffet breakfast(12)
  • Very nice(11)
  • Circular quay(10)
  • Park view room(10)
  • King bed(9)

Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > St. James
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Sydney
#13 Luxury Hotels in Sydney
#15 Family Hotels in Sydney
#16 Romantic Hotels in Sydney
Price Range: €€€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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Sheraton on the Park, Sydney
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