My wife and me booked in for 3 nights for VIP room. We checked in late evening and wanted extra bath towels as we are not used to the Malaysian humid and hot weather as we need to bathe several times a day. Instead of obliging us by supplying extra towels, the front desk was judgemental and asked us why...
First of all, thank you for taking your time to provide us your staying experience in our hotel.
We are very sorry to heard about the troubles that you and your spouse have faced during the accommodation.
Our hotel has limited the quantity of room's amenities according to the number of guest that the room can be occupied....