My wife and me booked in for 3 nights for VIP room. We checked in late evening and wanted extra bath towels as we are not used to the Malaysian humid and hot weather as we need to bathe several times a day. Instead of obliging us by supplying extra towels, the front desk was judgemental and asked us why...
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Dear guest,
First of all, thank you for taking your time to provide us your staying experience in our hotel.
We are very sorry to heard about the troubles that you and your spouse have faced during the accommodation.
Our hotel has limited the quantity of room's amenities according to the number of guest that the room can be occupied....
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Side door is a door that you can open it and walk to the neighbour room - provide that people stay in the neighbour room also open their side door.
This kind of rooms is good for family/group of friend with lots of people staying in that two rooms.
That day (5th June 2012) I checked in, I travel alone...
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Sorry for the inconvenience.
Your review has pointed out that we still have some spaces for improving.
We will held a meeting with our receptions regarding your review,
in order to improve our customer services.
Thank you for your review! :)
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