This hotel is in a beautiful location on the Big Island of Hawaii. The property has a small sandy man made beach and an exceptional pool area. The landscaping is also exceptional, with a huge variety of tropical plants, flowers and palm trees all integrated amongst water features and water falls. The golf course and tennis courts are excellent and... More

The property was wonderful and the service excellent. The grounds were beautiful and our room very nice - I love the Le Labo products. We ate breakfast and lunch at Brown's Deli, dinner at Hale Kai and desserts at Luana Lounge. I thought the food was very good and I'm a bit of a foodie so that is saying a... More

We stayed at the Orchid previously quite a few years ago before Fairmont took ownership. It is just as good as we remembered. Truly a classy hotel with great amenities. Food was wonderful. We got back to our room after eating and found not only the normal turndown service, but also a bucket of ice and bottles of water. The... More

Loved everything about the Fairmont. It's stunningly beautiful (very similar in layout to the Grand Hyatt on Kauai). The staff was amazing. The second we checked in, it seemed like everyone knew our names. There was a convention staying at the hotel, but you would never know it. We were not inconvenienced in any way. We were upgraded (thanks to... More

Great location---even has a small sandy beach; great pool area, too. Close to the National Park with the glyphs, within walking distance. Need a car, though, if you want to go shopping or visit any towns. The spa is phenomenal--outdoors near the waterfall.............

This resort is beautiful and in a wonderful location but the staff seemed to lack the friendliness you find at other high end resorts. Very clean rooms but were much smaller than we were used to on Maui. Most staff seemed rather inconvenienced by questions or requests. The staff was not nearly as friendly as the staff at the Fairmont... More

The first impression was "wow". You enter the wide hotel lobby which is completely open to the lanais, pools, palm trees and ocean......what a view. First reaction was "wish we were staying longer" and everything about the Orchid experience lived up to that first reaction. We had already been in Hawaii for a week, so wanted to start off just... More

Our stay at the Fairmont was very peaceful and relaxing. Check-in was smooth; we were "lei'd" upon arrival (something not all hotels will greet you with). Valet was very friendly, knew us by name after the first day, however, they were extremely slow when it came to bringing our car around - and the hotel was not crowded when we... More

Quick 3 day stay on the big island to recharge and not disappointed at all at The Fairmont Orchid. Stay here often and noticed a standard of service that is on the rise. Not to say I've every had a disappointing stay, but it was a couple of ticks up, Everyone had a smile and a aloha or two to... More