I hate beating down hotels generally but sadly this one needed it.
Initial thoughts
The location is really amazing specially when you remember that you are on a near private island which makes it quite special & the surroundings being so one with nature is just amazing.
The main reason why this hotel stands out is the " African Safari"...
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Dear Valued Guest,
Thank you for taking the time to share your experience during your recent stay at Desert Islands Resorts & Spa by Anantara. We sincerely appreciate the candid feedback you have given us.
Please accept my sincere apologies for the underwhelming impression you received of our property. An experience such as the one you described is particularly disheartening...
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we've stayed in the resort, as a group of 3 families, last week. The stay is nice but ended with "Poor" case during checkout.
During the check in day itself, we got a letter from the Hotel management that the weather condition is not good, so the boat ride back to main land after checkout is not known and they...
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Enjoyed 3 nights here just after New Year's eve and was pleasantly surprised as expectations were a little low after enjoying the somewhat over the top splendour of their sister resort in the desert. This place is on a much smaller scale and none the worse for that in our view.
Staff are lovely and responsive. Jeff the barman was...
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Dear Valued Guest,
Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the breakfast, activities & our comfortable rooms during your stay. I am so sorry that our beach was not up to your expectation in your recent visit but we definitely working on this.
I have forwarded your comment about our “Salt...
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The hotel is only reachable via boat after a 2 hour (very boring!) car drive from Abu Dhabi and is therefore an ideal escape from the city. I didn't like the architecture of the hotel as it seems too monstruous on this deserted island, however, the inside is furnished and decorated in a very tasteful and elegant way and also...
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Dear Valued Guest,
Thank you for your review as posted on Trip Advisor.
I would also like to thank you for your candid comments about our property, we are limited in some services such as beach due to the nature of our location, however we strive to develop the area soon.
In addition, your comments about fish by the pool...
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Desert Island was part of my B-day gift and definitely it is a good destination for a celebration of any occasion. We knew that this resort is not as good as the one in Liwa - and indeed it is not even close to that standard. However to be fair it should be consider as a luxurious lodge rather than...
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Dear Valued Guest,
Great to hear of your wonderful stay with us!
We are glad to know that our Sea food restaurant was up to your expectation even though my sincere apologies about your experience on weather condition, unfortunately climate is what we expect and weather is what we get. Although our team at arrival center always happy to entertain...
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The UAE Sir Bani Yas island in itself is already offering a great experience: nature, animals safari, sport (canoeing, cycling, walking, swimming, ...).
Hotel is just amazing:
- Service and staff is professional and careful,
- Hotel decoration immediately brings you into a relaxing world,
- Catering is of excellent quality : we selected B&B and really enjoyed à-la-carte menus...
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Dear Valued Guest.
Thank you for sharing your recent experience on Trip Advisor.
Excellence is not a skill. It is an attitude. This is all about our brand and passion for excellence to give superb service to our entire guests, I have shared your comments with our all the team and they are proud to be recognized.
We look forward...
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We had a fantastic family time at the hotel seeing in the new year and celebrating a special family event. The atmosphere is great it feels homely and welcoming a nothing is too much trouble. The rooms, pool and facilities are all great. Our parents and nephew had a great time going around the nature reserve. We were only there...
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Great way to escape the hassle and bustle of the city.
The moment you leave your car behind at the parking and step on the boat that brings you to the Island you feel you are in a different world…It's an amazing place. The Hotel is comfortable, the Spa first class , the animal sightings are amazing and the Team...
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Dear Guest,
It is a pleasure for us to learn that you had such a wonderful experience at Desert Islands Resort & Spa by Anantara.
This is very true that our Spa stands for the best quality and service, our Thai colleagues are always happy to maintain your health together with Anantara. At the same time your family may enjoy...
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the hotel is not only a top quality property in materials and taste of decoration but also has the uniqueness to offer to the guests a close encounter with animals of the arabian peninsula that have diasapeared elsewhere in the worldThe staff helpfull polite ande cheerful makes your stay not only comfortable but pleasant. we have booked the afternoon safari...
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Dear Guest,
We are appreciative for your review on trip advisor and glad to know that all your experience was such a wonderful.
Listening to the feedback from our guests is the only way we can improve our service and we appreciate your constructive comments.
I will share your encouraging comments on rest room bins with our housekeeping team.
Hoping...
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We stayed in Desert Island Resort run by Anantara for a night. We travelled from Dubai and travelled along E 11. The road is quite straight execpt near the town of Ruwais, E11 bifurcates, there is a new E11 that bypasses Ruwais and the exit to Jebel Dhanna (from where you take the ferry) was blocked, so travellers from Dubai...
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Dear Valued Guest,
Thank you for sharing your recent experience on Trip Advisor.
Please know that we take your comments as intended and we will take proactive action in order to improve our service. We have good news that Abu Dhabi Municipality did a great job by opening new Jabel Dhanna road therefore you wont face the same experience next...
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