Staff was friendly and even remembered us from our last time there. Sometime we stay on business, sometime for pleasure but we are treated with the same smiling faces and professional service each and every time. Its located right on the river and has a river walk bridge right outside. The pool is located across the bridge which makes it... More

Really nice hotel in the Lüneburg old town. Friendly staff, very responsive. Food is also good but don't miss the restaurants in the city, much cosier. If you have time book a massage, also highly recommended...

Stayed at Bergstrom for a business meeting in Jan 2013 and was very happy with the accomodations. The hotel is lovely, made up of several buildings and we were upgraded to a suite which was spacious, well decorated and very comfortable. I loved the charm of re-furbished old factory buildings being made into hotel rooms and suites. This made for... More

Very good location by the river on the edge of the old town - walking distance to restaurants and shops. Well appointed rooms, always clean. Some are small with single - typical for Germany / northern Europe - some are bigger with larger beds. Nice staff. Nice bar always busy. Good breakfast. I like the sister hotel "altes kaufhaus" better... More

Welcoming porter gave excellent impression and was very helpful. Car park is quite small and we were lucky to get in it- bit pricy. Great location in midst of old mills though the hum from the water turbine under our building could have been an issue in summer with windows open. Small pool but did not use as naked swimmers... More

Stayed in a room on the third floor of one of the buildings adjacent to the hotel. The room was large and very comfortable with the exception of the heat in the room. Te air conditioning unit wasnt ample to cool the room down and had the unit on with the windows open all night to try and cool down... More

The Hotel Bergstrom in Luneburg was fantastic - beautiful hotel with a view of the river Llmenau. We arrived late in the afternoon and were given a small room facing the building next door - we were so disappointed! We went back to the front desk and asked if there was a room with a view. The very kind desk... More

Great location . Good restaurant . Spacious rooms .

If we start with was is positive the location of the hotel is truly excellent. Hotel rooms are also ok we had a suite and our kids had a standard room. Take the room, you do not get much extra with a Suite. The Problem with the Hotel is the restaurant, in particular the breakfast. Not enough seats, unclean, unfriendly... More