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All 57 Viareggio hotels

BEST WESTERN Grand Hotel Royal

4.0 of 5
Viale Giosue Carducci 44, 55049 Viareggio, Italy
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BEST WESTERN Grand Hotel Royal
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87%
Ranked #2 of 57 hotels in Viareggio
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484 reviews from our community

Traveller rating
    278
    140
    39
    17
    10
See reviews for
Families
106
 
Couples
234
 
Solo
15
 
Business
24
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

This is a tough one. This hotel has many things going for it but it also falls down in some categories. It's big and it's grand - the outside is impressive as it takes up an entire block facing the sea. The inside was impressive with a small reception desk, comfortable couches in the reception area, a room off on... More

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See 3 more reviews by DakotaTyler for Viareggio
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
17 June 2013

Dear Guest, thank you for your feedback. I am very sorry to know you had mixed experience. The problem with the traffic noisy , is true room in front sometime are noisy but a lot of guest prefere this type of room because the view of the sea is fantastic. . We would be ready to change your room with... More

Solihull, WM
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 June 2013

Spent a week here. Upgraded to room with balcony at no extra cost. Overall hotel is lovely with most things right, downsides were-: bathroom although has character, the shower over the bath has no wall bracket meaning you have to hold it yourself, which for a 4* hotel is just not good enough, and the shower screen needs replacing. However,... More

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Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
13 June 2013

Dear Margaret, Thank you very much for your kind feedback. I am glad you had a positive impression of the Grand and Royal Service. Please accept our apologize for inconvenient caused in the bathroom, and thank you to tell us about, we will immediatly do something to fix the problem. I am also glad that you receive upgrade without extra... More

Stoke-on-Trent, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 10 June 2013

This is a very impressive hotel, with marble staircase, very wide corridors and chandeliers. The reception area is large and welcoming and check-in was friendly and efficient. Our room on the second floor was sea-facing, with a balcony. It was a good size, with tiled floor and really high ceiling. The twin beds had been pushed together, there was loads... More

Was this review helpful? Yes 1
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
11 June 2013

Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and the service provided by the team , the views from the room with balcony are also some of the factors which you enjoy . I will certainly share your... More

Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 9 June 2013

We stayed for five nights at this beautiful hotel at the end of May. The room was gorgeous with a balcony looking out to see. The staff were very friendly and helpful. The pool is lovely with a great bar which is open all day. The decor in the hotel is grand. A stylish hotels great for couples. Highly recommended... More

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Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
10 June 2013

Dear Ellen, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Hope to see you again Best Wishes More

Philadelphia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 June 2013

My wife and I visited Viareggio after spending 7 days in Tuscany at 2 different B&B's. The hotel was very nice, with well-kept rooms, a good breakfast, and relaxing pool area. We visited in early May 2013, so it was a little before peak beach season. This was nice because the crowds were light, but meant that it was a... More

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palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
4 June 2013

Dear Customer, thank you for your feed back. I am sorry that you had a mixed experience in Viareggio beach side Restaurant . It maybe fault that the season start with a horrible weather and everyone worked without enthusiasm !!!!But this is not an excuse, please accept Viareggio Aologize. I assure you that the Tuscan and Italian cuisine remains the... More

Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 June 2013

We thought the hotel was very good. The location, staff, pool area, overall cleanliness and restaurant are impressive and although there is some road noise, I assume all the seafront hotels must suffer from the same problem. The front desk staff were extremely helpful and gave good information on day trips, restaurants and hiring the bikes. We would definately return,... More

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palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
4 June 2013

Dear Guest, Thank you for your kind words, they are always much appreciated by the hardworking team here. I am very sorry, this season start with a horrible weather, please accept our apologize, i do hope that the restaurant staff offered to you a bottle of wine to compensate the disappointment of bad weather. Hope to welcome you son at... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 June 2013

The hotel was very clean and the service from nearly all the staff was first class. We were with friends who had the room next door. Our room was very good theirs not so great. Ours was fully carpeted, abundent plug points, good aircon unit pumping out heat (it was quite cold when we were there). The room next door... More

Was this review helpful? Yes 1
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
4 June 2013

Dear Guest, thankyou for your kind rewiew. Please accept our apologize for inconvenient caused to your friend room, not all room are equipped with carpet, to be honest must of client prefere to stay in a room without carpet. We will for sure improve the maintenance in the room, thanks for your feed back. Hope to welcome you soon at... More

Saranac Lake, NY
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 June 2013

Very nice hotel with Italian charm. Motto bene ! We only stayed one night, on 5/17 but could easily spend some time here. Centrally located on a great strip of beach, with designated cabana and umbrella lounge chairs. Well kept beach, even it was early in the season. We enjoyed our first floor room, with 14 foot ceilings and elegant... More

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palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
3 June 2013

Dear Ansophia, thank you very much for your kind rewiew! Hope to welcome you again at The Royal for a long stay!! Kind regards More

London, United Kingdom
Top Contributor
61 reviews 61 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
306 helpful votes 306 helpful votes
4 of 5 stars Reviewed 1 June 2013

Just returned from a week in the hotel. Double room facing the sea was great, but the single was sprawled around the life shaft and shuddered through the night when the lift was on the move. Extremely friendly staff and very clean hotel. take the bikes out for a ride, play by the pool or use the sea front opposite... More

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See 3 more reviews by Visitor931 for Viareggio
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
3 June 2013

Dear Guest, It is very kind of you to follow up with thanks!! I am delighted that you enjoyed your stay, please accept our apologize for the inconvenient caused to the single room , we use to stop the lift during the night to do not give noisy, we maybe forgot this time!! Hope to welcome you once again in... More

Liss
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 30 May 2013

The Grand Royal Hotel has a lot of atmosphere and old-world charm with an air of faded glory. It is not without its faults but these are outweighed by its many positives, especially the staff. Just to put things in context, my wife and I stayed here from May 18th for a week as part of a Thomson package. Nothing... More

Was this review helpful? Yes 1
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
30 May 2013

Dear Guest, thank you for your feed back!! I am sorry that you had a mixed experience in the dining room but again, you persevered and were able to see past the minor lapses in our usual high standards. I will also have a double ceck in your room to ensure that all defects are placed, view of the room... More

 
 
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Additional Information about BEST WESTERN Grand Hotel Royal

Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio
Address: Viale Giosue Carducci 44, 55049 Viareggio, Italy
Phone Number:
Region: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar/Lounge Beach Business Centre Free Breakfast Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Viareggio
#1 On the Beach Hotels in Viareggio
#1 Luxury Hotels in Viareggio
#1 Romantic Hotels in Viareggio
#1 Business Hotels in Viareggio
Price Range: €€
Hotel Class:4 star (4*)
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