This Hotel 's accommodation offered to our party was situated a long distance from the main hotel. In fact, it was detached from the hotel, The long walk to these rooms at night was scary and dark. No security at the doors to our corridors. Door keys did not work many times, there was no phone in the corridor, so...
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Dear Madame,
we are really sorry for your discontent about your stay.
As accorded directly at the hotel, we gave you a room in an upper floor, but unfortunately it was impossible to move you in the main building.
It happens really few times in a season to be so overbooked as we were that week and we are sincerely...
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Stayed for one night. The room was clean but simply designed. The staff was very nice and helpful. Breakfast was o.k. But not more. The spa is the highlight of this place and as a gust you can enter freely. Massage was great. All in all can be a nice place to stay in if you're traveling here.
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We decided on a stop near Lago di Garda and this was our choice. It took forever to reach the town from the highway - everyone seemed to want to spend the weekend in Riva so it was one single file. Staff was efficient and helpful, but somehow not very friendly. Car park was available, but it needed a lot...
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Dear Ellen,
first of all we would love to thank you for leaving a review on your holiday at Astoria Park Hotel!
It's very important in our work to receive feedbacks from our guests.
We are really sorry you had the feeling that our staff wasn't so friendly, but we're glad to know we have been helpful and efficient.
A...
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We chose the Astoria Park hotel because we love Italy but often find the decor a bit chintzy for our taste. We were also unsure what the weather would be like around Lake Garda at the end of September so the spa and indoor pool gave us more options (the weather turned out to be beautiful).
The hotel is set...
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Dear guests,
thank you so much your nice review, plenty of details, with a perfect description of our hotel, position and services!
We are really glad you had a nice time on Lake Garda (september this year is fabulous, hot and clear weather) and we will be more than happy to see you again here.
have a great day
:)
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First time with Thompson and not impressed with being kept on a transfer coach in 29 degrees for over an hour waiting for a flight from another UK airport and little concern from the Rep.
Lake Garda was all we expected but the hotel was far from 4 star.
Reception was bordering on the verge of being rude and lacking...
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Dear Sir,
far to be a morgue, the Astoria Park Hotel is surely a place where to enjoy peace and relax.
Maybe you expected the kind of resort with entertainment equipe, but we are not.
We are really sorry for your negative impression of our service and food...but we try to consider negative reviews as an incentive in order to...
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My wife and I have just returned from our mini honeymoon at Astoria Park. We arrived late in the evening and were greeted with a very warm welcome by the reception staff. They were extremely helpful and made sure we had a meal once we arrived. Credit must go to the waiting staff as they were amazing everyday we ate...
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Dear Chris and Sam,
we were up to answer to the previous positive review and we found your one...
once again we have to say a sincere THANK YOU!
we love our work and when guests give us compliments we feel that our job is appreciated.
hope to see you again on Lake Garda, maybe for your anniversary
:)
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Our holiday at Lake Garda was made even more special by the excellent service we received at this hotel. There was a slight hiccup when we checked in as the room, although nice, was not what we had booked. However, the hotel receptionist soon sorted that out without any problem.
The room as excellent. The room was spacious and well...
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Dear Mr Allan,
honestly we don't know what to say except THANK YOU.
it's important for us to receive feedbacks, and when positives means we're doing a good job!
I hope to see you again at the Astoria Park Hotel in the future
have a nice day
:)
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Firstly, this hotel does not have a lake view; however this is no dis-advantage, there is a short (not hilly) walk into town. Then walk on through the town to the lake. Around 15 mins walk from the hotel. Riva is very interesting, there is a market every 2nd and 4th Wednesday in the month, however the market is mainly...
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Massage was the worst I ever had. Thou I enjoyed lounging in the spa and by the pool. Area well maintained. I see other reviews that say it is a long walk town... it took us 15 minutes and wasnt hilly. We actually enjoyed it. Breakfast rocked! So good and much to choose from!
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Dear guest,
first of all we woul like to thank you for your nice review.
I apologize for the massage.
Our wellness staff is very prepared, but it would be very important for our improvement if you could give us more information about this bad impression received.
Feel free to contact me at my personal email address: alessandra.michelotti@relaxhotels.com.
Have a...
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The highlight of this hotel is a very nice and large garden and pool area. It also has a very nice wellness/spa with pool, sauna and a small library.
The hotel is fairly new and modern. The rooms are nice and the size ok. The rooms also have balconys large enough for 2-3 person.
The breakfast is large and good,...
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Dear guests,
first of all we would love to thank you for your review.
It's very important for us to have a feedback on your stay.
We apologize for the internet problems. A drop in the connection which now should have been solved by our technician.
We hope to see again in the future in Riva del Garda for your...
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