We spent 7 days there. Fortunately, not much of this time, in the hotel. The service was very poor: the receptionists were incompetent, both, the room and the dining room weren't very clean and I've never seen, or never smelled such stinky lifts!!! But the worst thing was that we were robbed!! Someone, probably the cleaners, stole money from our... More

we have just stayed at this hotel for 4 nights and i must say that i have never experienced such bad manners and ignorance from senior management ever.we had a total loss of water in our room and we were told to use the toilets in reception should we need to even during the night.after a very heated argument with... More

Stayed at this hotel for 3 nights last week with my wife and 2 other friends. I have booked 2 rooms via the Best Western web site with the AAA rate of 70 euro per night including breakfast and free parking. The hotel appears to be new, and the room was spacious and clean. The floors are covered with stone-like... More

I was here on business and was literally paid to stay at this "luxury" hotel and if someone paid me to come stay here again I would have to refuse. The rooms are about average size for a European hotel. The amenities are far below "luxury" level. Small TV that barely worked. A shower that can only be described as... More

My wife and I were booked, in a party of about 30 persons, to this spa resort hotel in Tuscany as a last minute change following problems with another hotel in the resort. The hotel has only been open for this summer and they were no doubt happy to increase their occupancy. The hotel is conveniently located almost in the... More

We stayed at this hotel as part of our trip with Riviera Travel. It wasn't the hotel we should have stayed at, but because of a political party conference, we were put here. Fortunately for us ,as it seems that it is one of the best hotels in the area. The rooms are very classy, comfortable and the bathroom was... More